Press & Events

Customer Response Summit • September 10 - 12 • Marina Del Rey, CA

Robert Cowlishaw

The following is an except from Exec's In The Know's Customer Response Summit:

Join Execs In The Know September 10-12, 2018 for Customer Response Summit Marina del Rey. The event will be held at the Ritz Carlton, Marina del Rey.

Execs in the Know is committed to advancing the conversation on customer experience. In recent years, service leaders have been tasked with taking on an expanded role, with new technologies, supporting a new connected consumer, with new expectations. The Customer Response Summit is built to help service leaders navigate these waters.

The new competitive landscape is focused on Customer Experience across the enterprise. For service leaders this means delivering meaningful customer engagement across all channels. Innovative technology, enhanced processes, and empowered agents are essential to build a customer interaction that not only delivers, but also strengthens loyalty and increases satisfaction. Exceptional leaders are harnessing the power of the service channel through data, tools, and resources, to reinvent customer experience across their brand. It’s time to join these leaders and amplify your customer care strategy!

At Customer Response Summit, you will not find a large trade show, with a wide net of topics. Rather, you will find a laser focused discussion for customer experience leaders. You will find sessions designed to promote candid conversation and one-to-one engagement, with your industry peers. Hear from and network with organizations that are on the forefront of customer service greatness.

Customer Response Summit Marina del Rey is an exclusive event, open to Corporate Brands and Sponsoring Business Partners only. This ensures a passionate, diverse group of senior executives, are present to share and learn best practices for customer service excellence, with their peers.

What does this mean? 

Corporate/Brand Attendee: I am a customer service/customer experience professional representing a brand. ie Target, FedEx, Amazon. 

Business Partner: I represent a service or solution company that is used by the service/experience community. ie. BPO, software provider, etc. In order to attend I must be a registered sponsor of the forum. There are no individual passes for Business Partners. Please email for details.

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