The following is an excerpt from SOCAP:

Everything you need to know about using AI and Bots in your contact center.

Learn how your center can improve efficiency, agent performance, CSAT scores, the customer & agent experience and much more.This event will feature:

• Cindy Garrett & John Sprunger: West Monroe Partners - “How AI Will Transform Customer Service”
• Whitney Ondrejcka: SmartAction - “Easing into the AI Revolution”
• Melissa Pollock: AmplifAI – “AI Empowers Self-Learning & Coaching to drive EX and CX in Contact Centers”
• Tony Tsai, EVP and CIO of TTEC Digital Technology - “Leading the Transformational Change to Automation - AI/Bots, Machine Learning, Analytics and Beyond!"
• Greg Weber: Eventus - “AI: Academic Idiom or Applicable Innovation”