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Join AmplifAI at the Emerging Technologies Summit • April 18-19, 2018 • Dallas, TX

Robert Cowlishaw

The following is an excerpt from EmTech Summit 2018.

What is EmTech Summit?

The University of Texas at Dallas presents its first annual Emerging Technologies Summit. This year, UTD is bringing together innovators, thought leaders, business executives, and regulators to explore how FinTech, Blockchain technologies, and Artificial Intelligence are set to reshape the business and governmental landscape, and even impact our everyday lives. 


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Featured Technologies


Financial technology (FinTech or fintech) covers the advancement of making financial information and management more accessible for the general public through the use of mobile and online banking, investing services, and blockchain technology.


Blockchain technology, originally block chain, is designed to help secure blocks of information and promote transparency between business transactions. Recent use of the blockchain is seen in cryptocurrency and smart contracts which have reshaped the way many companies are doing business.


Artificial intelligence (AI, also machine intelligenceMI) is changing the way we interact with machines. A.I. assistants, service chatbots, and machine learning algorithms are revolutionizing the speed at which we do business and how we explore online.

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Improved Performance & Customer Experience
Month over month gains in Issue Resolution,
FCR and NPS;
Month over month reductions in Handle times,
ACW and Hold
Winning additional client headcount
30% improvement in sales conversion
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8-point reduction in turnover
Improving financial performance
10% increase in utilization


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Connect with the authors:

Melissa Pollock Customer Success at AmplifAI

Jim Rembach President at CX Media

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