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QATC's Annual Conference • September 17 - 19 • Nashville, TN

Robert Cowlishaw
2018 qatc

 

Our own Melissa Pollock is a Guest Speaker at QATC this year, discussing Coaching Trust Destructors!

 

The following is an expert from QATC:

 

Mark Your Calendar! 2018 QATC Annual Conference Monday-Wednesday, September 17-19 Gaylord Opryland Hotel, Nashville, TN

 

Are you looking for one place to find the latest information on quality assurance and training trends and technologies in the call center? Do you attend other call center industry conferences and find only a handful of sessions that are applicable to your job? Would you like to have the opportunity to network with your QA and training peers and discuss your toughest problems?

 

If you answered YES to any of these questions, then you’ll want to attend the Quality Assurance & Training Connection (QATC) Annual Conference this fall in Nashville, Tennessee. In addition, you will:

 

  • Hear exciting keynote speakers and industry experts
  • Explore the latest in quality and training technologies in the Sponsor Showcase
  • Network with your peers


You don’t want to miss this exciting event, so make your plans to attend now.

 

For more information, use the links on the menu on the left-hand side of this page.

Click here to register for the 2018 QATC Annual Conference.  Register before August 1 to receive the $100 Early Bird Discount!

 

Click here to view the 2018 QATC Annual Conference brochure.

Benefit
Result
💯
Improved Performance & Customer Experience
Month over month gains in Issue Resolution,
FCR and NPS;
Month over month reductions in Handle times,
ACW and Hold
👥
Winning additional client headcount
30% improvement in sales conversion
💪
Retaining talented people
8-point reduction in turnover
💰
Improving financial performance
10% increase in utilization

Summary

The future of success in your contact center is contingent on how you impact performance in ways that are both immediate and sustainable. And it doesn’t matter whether your agents are on-site, at-home, full-time, part-time, or temporary – you must deliver on performance.

Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!

call center coaching cta@0.5x

Connect with the authors:

Melissa Pollock Customer Success at AmplifAI

Jim Rembach President at CX Media

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