Customer Success

Senior Manager Client Success - India

Duties And Responsibilities

  • Leads a team of client-facing relationship owners focuses on building trust, inspiring engagement, and enhancing both value and experience with AmplifAI’s solutions 
  • Maintains a portfolio of existing clients as well as launches new clients
  • Defines business objectives and develops strategic directions for team’s success
  • Supports and develops team members with existing clients in project management, conducting client meetings, providing end-user product support and education
  • Supports and develops team members with new clients in launch and rollout processes
  • Ensures team members use prescribed CS tools, templates, and procedures to manage clients
  • Assists team members in preparation of both internal and client-facing business reviews
  • Confirms team members document client’s achievements through milestones, progress, successes, and opportunities
  • Communicates project updates and results with executives
  • Ensures product satisfaction and return on investment while enhancing customer experience
  • Ensures team advocates for customers, giving voice to their feedback while also advocating AmplifAI’s brand, articulating value, and continuously working to demonstrate ROI
  • Holds overall responsibility for client retention and growth
  • Verifies monthly billing details based on Agreements
  • Conducts Team Meetings and individual monthly 1-1’s
  • Ensures the competency of Client Services processes and procedures through continual evaluation and development of both tools and team members
  • Supports organizational growth by providing strategic input to the CS practice area
  • Collaborates with Executive Leadership to develop goals and growth strategies

Skills

  • Must have management level experience with the proven ability to succeed
  • Exceptional communication and relationship building skills
  • Passionate and confident; Team player with strong interpersonal skills
  • Analytical thinker with excellent quantitative and superior problem-solving skills
  • Proven ability in compiling and analyzing data to identify successes and opportunities
  • Ability to engage decision makers, network accordingly, and present to executives
  • Ability to cultivate new business opportunities; ask for other POCs, referrals, etc.
  • Detail-oriented and comfortable with a fast-paced, high-pressure environment
  • Entrepreneurial spirit with high level of determination

 

Qualifications

  • 5 years of experience as a leader in client services
  • 5 years or more experience managing Operations in a BPO or call center environment
  • Proficient in Microsoft Office applications (MS Word, PowerPoint, Excel)
  • Bachelor’s degree in Business or related field required (Masters preferred)
  • Some travel may be required
  • Confidentiality with privacy-sensitive customer and employee documents
  • Strong work ethic - demonstrate good attitude and judgment, discretion, and maintain high level of confidentiality
  • Office Timings: 2pm to 10:30pm IST (subject to DST changes in US)
  • Location: Hyderabad, India
  • Company: www.amplifai.com

Product

Apply Now!

Interested candidates should connect with us using the link below. Please include your resume.