Senior Manager Client Success - India
Duties And Responsibilities
- Leads a team of client-facing relationship owners focuses on building trust, inspiring engagement, and enhancing both value and experience with AmplifAI’s solutions
- Maintains a portfolio of existing clients as well as launches new clients
- Defines business objectives and develops strategic directions for team’s success
- Supports and develops team members with existing clients in project management, conducting client meetings, providing end-user product support and education
- Supports and develops team members with new clients in launch and rollout processes
- Ensures team members use prescribed CS tools, templates, and procedures to manage clients
- Assists team members in preparation of both internal and client-facing business reviews
- Confirms team members document client’s achievements through milestones, progress, successes, and opportunities
- Communicates project updates and results with executives
- Ensures product satisfaction and return on investment while enhancing customer experience
- Ensures team advocates for customers, giving voice to their feedback while also advocating AmplifAI’s brand, articulating value, and continuously working to demonstrate ROI
- Holds overall responsibility for client retention and growth
- Verifies monthly billing details based on Agreements
- Conducts Team Meetings and individual monthly 1-1’s
- Ensures the competency of Client Services processes and procedures through continual evaluation and development of both tools and team members
- Supports organizational growth by providing strategic input to the CS practice area
- Collaborates with Executive Leadership to develop goals and growth strategies
Skills
- Must have management level experience with the proven ability to succeed
- Exceptional communication and relationship building skills
- Passionate and confident; Team player with strong interpersonal skills
- Analytical thinker with excellent quantitative and superior problem-solving skills
- Proven ability in compiling and analyzing data to identify successes and opportunities
- Ability to engage decision makers, network accordingly, and present to executives
- Ability to cultivate new business opportunities; ask for other POCs, referrals, etc.
- Detail-oriented and comfortable with a fast-paced, high-pressure environment
- Entrepreneurial spirit with high level of determination
Qualifications
- 5 years of experience as a leader in client services
- 5 years or more experience managing Operations in a BPO or call center environment
- Proficient in Microsoft Office applications (MS Word, PowerPoint, Excel)
- Bachelor’s degree in Business or related field required (Masters preferred)
- Some travel may be required
- Confidentiality with privacy-sensitive customer and employee documents
- Strong work ethic - demonstrate good attitude and judgment, discretion, and maintain high level of confidentiality
- Office Timings: 2pm to 10:30pm IST (subject to DST changes in US)
- Location: Hyderabad, India
- Company: www.amplifai.com
Product
Job Description
Technical lead who will be responsible for development, managing team(s), monitoring the tasks / sprint. They will also work with BA Persons to gather the new requirements and change request. They will help solve application issues and helping developers when they are stuck. Must be able to work under rotational shift and/or US working time (at least till Noon Time Central Standard Time).
Responsibilities
- Design and develop application based on the architecture provided by the solution architects.
- Help team members and co developers to achieve their tasks.
- Maintain / monitor the new work items and support issues and have to assign it to the respective developers.
- Communicate with BA persons and Solution architects for the new requirements and change requests.
- Resolve any support tickets with the help of your team within service timelines.
- Manage sprint to achieve the targets.
Technical Skills
- Microsoft .NET MVC
- .NET Core 3.1 or greater
- C#
- Web API
- Async Programming, Threading, and tasks
- Test Driven Development
- Strong expert in SQL (Table Design, Programing, Optimization)
- Azure Functions
- Azure Storage
- Azure DevOps
Qualifications/Skills Desired:
- Any Bachelor’s degree relevant to Computer Science. MBA or equivalent is a plus
- Minimum of 8-10 years IT experience and managing a team(s) out of which 4-5 years should be as a technical/team lead.
- Strong verbal and written communication skills with the ability to adapt to many different personalities and conflict resolution skills required
- Must have excellent organizational and time management skills with strong attention to detail
- Confidentiality with privacy-sensitive customer and employee documents
- Strong work ethic - demonstrate good attitude and judgment, discretion, and maintain high level of confidentiality
- Previous experience of customer interactions
We are seeking an Azure Logic App Engineer to join our team in India!
Job Responsibilities:
- Develop Azure Functions and logic apps for data file loads.
- QA and test the file load on a day to day basis.
- Accommodate business needs in the Azure functions.
Candidate Requirements:
- Bachelor’s Degree in Computer Science, Management Information Systems from a reputed college
- Data Analysis, presentation and spread sheet capabilities.
- Basic to intermediate knowledge in SQL.
- Good problem-solving skills
- Proficient in in node.js and javascript
- Excellent interpersonal, verbal, and written communication skills
- 3 years experience in above skills
Other Information:
- Work Hours 11am to 8:00pm IST in order to support US customers. (Timings may vary little subject to US Time Zone changes).
- Strong verbal and written communication skills with ability to adapt
- Confidentiality with privacy-sensitive customer and employee documents
- Strong work ethic - demonstrate good attitude, judgment, discretion, and maintain high level of confidentiality
- Location: Hyderabad, India
AmplifAI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Work harmoniously in a cross-functional team comprised of managers, supervisors, near-shore development team, systems personnel, network staff, and other developers to ensure the delivery of web solutions as planned.
Develop and maintain application documentation and coding standards that are clear, accurate and detailed. Troubleshoot .NET issues and provide debugging support as needed. Maintain communication with key players on development process and communicate complex technical information to non-technical audiences.Provide mentorship and support to other employees
Hands on Experience on HTML, jQuery, JavaScript
- HTML: Elements and attributes, HTML Structures
- jQuery: Functions and events, class based, ID based and attributes-based events, effects, JSON serialization and deserialization, JSON data preparation, AJAX Calls, async functions
- JavaScript: For Loops, Filters, JSON Data Mapping
Expert on C# (.Net Core & Asp.NET MVC)
- Custom routing
- Attributes
- Dependency injections
- Sealed class, partial class
- API Controllers
- Async and await programming
- Multi-threading and parallel task invocations
- Action filters
- Exception filters
- Razor views
- Test Driven Development
- Debugging skills
Good knowledge on SQL
- Table Design and constraints
- Primary key and foreign key relations
- Views
- Stored procs programming
- Functions
- Triggers
- Debugging skills and optimizations
Knowledge in Azure components is required on some of the following
Web app services, Functions, CosmosDB, VNET Integrations, Front Door, CDN, Azure Blob Storages, Azure TableStorages, Data Factory, Integration Runtimes, VNET Gateways, Traffic manager,Dev Ops, Pipelines, Test Plans, ARM Templates, Service Fabrics, VirtualMachines, API Management, Signal R, Service Bus, Logic APPs
Qualification
- BTech in Computer science or Information Technology from a reputed college.
- Minimum relevant experience of 3 years with over all experience of 6 years.
- Strong verbal and written communication skills with the ability to adapt to many different personalities and conflict resolution skills required
- Must have excellent organizational and time management skills with strong attention to detail
- Confidentiality with privacy-sensitive customer and employee documents
- Strong work ethic - demonstrate good attitude and judgment, discretion, and maintain high level of confidentiality
- Office Timings: 2pm to 10:30pm IST (subject to DST changes in US)
- Location: Hyderabad, India
- Company: www.amplifai.com
Job Description
We are looking for a SQL developer who will be responsible for designing databases and ensuring their stability, reliability, and performance. You will also work with other developers optimizing in-application SQL statements as necessary and establishing best practices. You will help solve all database usage issues and come up with ideas and advice that can help avoid such problems in the future.
Responsibilities
- Help write and optimize in-application SQL statements
- Ensure performance, security, and availability of databases
- Prepare documentations and specifications
- Handle common database procedures such as upgrade, backup, recovery, migration, etc.
- Profile server resource usage, and optimize and tweak as necessary
- Collaborate with other team members and stakeholders
Skills and Qualifications
- Strong proficiency with SQL and its variation among popular databases
- Experience with some of the modern relational databases
- Skilled at optimizing large, complicated SQL statements
- Monitored and tuned database resources and activities for SQL Server databases.
- Designed, developed, and maintained relational databases.
- Programing Concepts like Stored Procedures, Functions
- Table design based on the module / workflow requirements
- Data masking and encryptions
- Data validations and analysis
- Developed, implemented, and maintained enterprise business information systems.
- Work on support tickets, maintenance tasks and assigned projects at discretion of the Reporting Coordinator.
- Knowledge of best practices when dealing with relational databases
- Capable of configuring popular database engines and orchestrating clusters as necessary
- Capable of troubleshooting common database issues
- Familiar with tools that can aid with profiling server resource usage and optimizing it
- Proficient understanding of code versioning tools such as Git / DevOps
Qualifications/Skills Desired:
- Any Bachelor’s degree relevant to Computer Science from a reputed college. MBA or equivalent is a plus
- Minimum 2-3 years experience in managing databases and over all exp of 5-6 years
- Strong verbal and written communication skills with the ability to adapt to many different personalities and conflict resolution skills required
- Must have excellent organizational and time management skills with strong attention to detail
- Confidentiality with privacy-sensitive customer and employee documents
- Strong work ethic - demonstrate good attitude and judgment, discretion, and maintain high level of confidentiality
- Office Timings: 2pm to 10:30pm IST (subject to DST changes in US)
- Location: Hyderabad, India
- Company: www.amplifai.com
A few things you can expect to jump in on right away:
- Proficient in .NET technology preferred (C#) & MS SQL WWF/WCF/WPF
- Proficiency in.NET Framework & NET Technology preferred (C#) is necessary
- Knowledge and working experience in MS SQL2008,2012,2014
- Good understanding of object-oriented programming (OOPs)
- Expertise in designing and working with MVC architecture is necessary
- JQuery, AJAX, Bootstrap, Web API
- Knowledge of security implications of web applications and have experience designing secure web applications
- Ability to document all development-related activities
- Provide support for all technical requirements to include problem identification, reporting, analysis and resolution
- Proficient understanding of code versioning tools such as Git /Mercurial / SVN
While we care more about bringing the right person onto our team over skills, we anticipate top candidates would meet the following criteria:
- Bachelor’s degree relevant to Computer Science
- Must have at least 4 year experience in related field
- Strong verbal and written communication skills with the ability to adapt to many different personalities and conflict resolution skills required
- Must have excellent organizational and time management skills with strong attention to detail
- Confidentiality with privacy-sensitive customer and employee documents
- Strong work ethic – demonstrate good attitude and judgment, discretion, and maintain a high level of confidentiality
- Be enthusiastic and a good team player
- Be self-motivated with a passion to code and willing to meet aggressive timelines
- Possess strong logical ability and thinking skills to meet Client Requirements in specified time
We’re looking for a great teammate!
Great companies are built by great teams who go above and beyond to delight customers.We’re eager to partner with someone that will use their knowledge, skills, and experience to make all of us—and our product—better.
- Passion for what you do: The reality is our clients love us because we make something that is frustrating, easier, faster, and, um…kind of fun! We get excited about that! We enjoy the company of people who care about the problems we’re solving.
- Sense of ownership: Our mission is big and our vision bold. We succeed as a team by supporting each other and acting with a sense of ownership. We look for teammates that can make our product and our team better every day.
- An eye on the Vision: We want to hear your voice in our internal meetings and client engagements to help us shape the direction of our culture and team.
- Leadership: People are going to have to follow your lead, and the way youcommunicate and carry yourself is not something we gloss over.
Perks!
At AmplifAI, we’re excited to build a team and culture that reflects our values. While we work hard to solve complex challenges for our customers, we believe strongly in a healthy work-life balance for our team. We offer a generous package of employee benefits and some unconventional perks as part of our commitment to employee development. These include:
- Multiple health insurance plan options (medical, dental, vision) to keep you and the ones you love healthy.
- We offer unlimited personal vacation.
- A 401K plan in the making!
- Coffee and cold beer! We’ve designed the space to have lots of different areas and options where you can work. We also offer flexibility to work from home.
More about us!
We recently secured our Series A funding and are thrilled to be able to expand our team. The people engagement category needs some disruption and despite being a young organization, we’re the recognized industry leaders that large enterprises are leaning on. In fact, we’re disrupting the industry and people are noticing! Just check out some of the recent features in Venture Beat, Dallas Business Journal, Dallas Innovates, and other publications around Texas that are excited about our growth opportunities.
We’ve also opened our doors to the world of academia allowing globally ranked universities such as The University of Texas at Dallas and Northwestern an environment to learn through robust practical experience. Recently, a Master of Data Science Capstone team conducted an experiment to evaluate future employee performance prediction using AI and Machine Learning models (Watch the summary video). Thomas Miller, a Ph.D. Faculty Director at Northwestern’s School of Professional Studies stated, "As part of the data science capstone or thesis research, as well as in other Northwestern courses, students learn by addressing real business problems. We encourage students to work with businesses like AmplifAI. This is practical, experiential learning at its best.”
About AmplifAI
AmplifAI is pioneering the development of artificial intelligence to revolutionize employee enablement, especially within a hybrid environment. We transform data into actions that are dynamically modeled after high performers to drive organizational results. Our comprehensive, self-learning platform helps the largest global enterprises to accelerate business outcomes, increase productivity, and improve employee engagement.
AmplifAI is on a mission to help people-centric enterprises elevate the performance and development of their front-line employees. We are looking for creative individuals to help us lead the market through continuous innovation to deliver the best AI-powered people enablement platform. We are in search of like-minded individuals who look at the problem in a way that others have not and develop a solution that generates value for both the customer and AmplifAI. We are off to an amazing start, but we need to add great people to our team to fully realize our long-term vision.
Reach out and get in touch!
Enough about us! We’d love to hear from you and more about your story!
A few things you can expect to jump in on right away:
- Proficient in .NET technology preferred (C#) & MS SQL WWF/WCF/WPF
- Proficiency in.NET Framework & NET Technology preferred (C#) is necessary
- Knowledge and working experience in MS SQL2008,2012,2014
- Good understanding of object-oriented programming (OOPs)
- Expertise in designing and working with MVC architecture is necessary
- JQuery, AJAX, Bootstrap, Web API
- Knowledge of security implications of web applications and have experience designing secure web applications
- Ability to document all development-related activities
- Provide support for all technical requirements to include problem identification, reporting, analysis and resolution
- Proficient understanding of code versioning tools such as Git /Mercurial / SVN
While we care more about bringing the right person onto our team over skills, we anticipate top candidates would meet the following criteria:
- Bachelor’s degree relevant to Computer Science
- Must have at least 1 year experience in related field
- Strong verbal and written communication skills with the ability to adapt to many different personalities and conflict resolution skills required
- Must have excellent organizational and time management skills with strong attention to detail
- Confidentiality with privacy-sensitive customer and employee documents
- Strong work ethic – demonstrate good attitude and judgment, discretion, and maintain a high level of confidentiality
- Be enthusiastic and a good team player
- Be self-motivated with a passion to code and willing to meet aggressive timelines
- Possess strong logical ability and thinking skills to meet Client Requirements in specified time
We’re looking for a great teammate!
Great companies are built by great teams who go above and beyond to delight customers.We’re eager to partner with someone that will use their knowledge, skills, and experience to make all of us—and our product—better.
- Passion for what you do: The reality is our clients love us because we make something that is frustrating, easier, faster, and, um…kind of fun! We get excited about that! We enjoy the company of people who care about the problems we’re solving.
- Sense of ownership: Our mission is big and our vision bold. We succeed as a team by supporting each other and acting with a sense of ownership. We look for teammates that can make our product and our team better every day.
- An eye on the Vision: We want to hear your voice in our internal meetings and client engagements to help us shape the direction of our culture and team.
- Leadership: People are going to have to follow your lead, and the way youcommunicate and carry yourself is not something we gloss over.
Perks!
At AmplifAI, we’re excited to build a team and culture that reflects our values. While we work hard to solve complex challenges for our customers, we believe strongly in a healthy work-life balance for our team. We offer a generous package of employee benefits and some unconventional perks as part of our commitment to employee development. These include:
- Multiple health insurance plan options (medical, dental, vision) to keep you and the ones you love healthy.
- We offer unlimited personal vacation.
- A 401K plan in the making!
- Coffee and cold beer! We’ve designed the space to have lots of different areas and options where you can work. We also offer flexibility to work from home.
More about us!
We recently secured our Series A funding and are thrilled to be able to expand our team. The people engagement category needs some disruption and despite being a young organization, we’re the recognized industry leaders that large enterprises are leaning on. In fact, we’re disrupting the industry and people are noticing! Just check out some of the recent features in Venture Beat, Dallas Business Journal, Dallas Innovates, and other publications around Texas that are excited about our growth opportunities.
We’ve also opened our doors to the world of academia allowing globally ranked universities such as The University of Texas at Dallas and Northwestern an environment to learn through robust practical experience. Recently, a Master of Data Science Capstone team conducted an experiment to evaluate future employee performance prediction using AI and Machine Learning models (Watch the summary video). Thomas Miller, a Ph.D. Faculty Director at Northwestern’s School of Professional Studies stated, "As part of the data science capstone or thesis research, as well as in other Northwestern courses, students learn by addressing real business problems. We encourage students to work with businesses like AmplifAI. This is practical, experiential learning at its best.”
About AmplifAI
AmplifAI is pioneering the development of artificial intelligence to revolutionize employee enablement, especially within a hybrid environment. We transform data into actions that are dynamically modeled after high performers to drive organizational results. Our comprehensive, self-learning platform helps the largest global enterprises to accelerate business outcomes, increase productivity, and improve employee engagement.
AmplifAI is on a mission to help people-centric enterprises elevate the performance and development of their front-line employees. We are looking for creative individuals to help us lead the market through continuous innovation to deliver the best AI-powered people enablement platform. We are in search of like-minded individuals who look at the problem in a way that others have not and develop a solution that generates value for both the customer and AmplifAI. We are off to an amazing start, but we need to add great people to our team to fully realize our long-term vision.
Reach out and get in touch!
Enough about us! We’d love to hear from you and more about your story!
Apply Now!
Interested candidates should connect with us using the link below. Please include your resume.
