Press & Events

ICMI Expo Orlando was a blast!

June 18, 2018

Our first time attendance and exhibition at ICMI Expo in Orlando last month was a great success!


CRMXchange Interviews AmplifAI at ICMI Expo

June 8, 2018

At the recent ICMI Expo in Orlando, CRMXchange interviewed AmplifAI's CEO Sean Minter on how their emerging tech is augmenting contact center performance.


NEXT Award Winner

April 25, 2018

At the FUND Conference in Austin, TX, AmplifAI was honored as a 2018 ‘Next’ Award Winner!


Join AmplifAI at SOCAP's AI In The Contact Center • April 27, 2018 • Englewood, CO

March 1, 2018

Learn how your center can improve efficiency, agent performance, CSAT scores, the customer & agent experience and much more at SOCAP's AI In The Contact Center.


Join AmplifAI at the Emerging Technologies Summit • April 18-19, 2018 • Dallas, TX

February 28, 2018

The University of Texas at Dallas presents its first annual Emerging Technologies Summit. This year, UTD is bringing together innovators, thought leaders, business executives, and regulators to explore how FinTech, Blockchain technologies, and Artificial Intelligence are set to reshape the business and governmental landscape, and even impact our everyday lives.


AmplifAI’s Melissa Pollock honored as one of ICMI’s 2018 Featured Contributors

February 20, 2018

ICMI selected our Melissa Pollock, alongside a group of experts from a variety of backgrounds to help educate, inspire and shape the contact center industry.


AmplifAI attending ICMI Expo in Orlando, May 21-24 2018

November 6, 2017

Don’t lose your momentum! Now’s the time to supercharge your career and transform your contact center. Make it happen at the ICMI Contact Center Symposium.


AmplifAI Attending AI Briefing in San Francisco, December 4-5th

November 6, 2017

This laser-focused AI Briefing is a great opportunity to discuss how AI-powered bots and AI–virtual/assisted human agents are impacting service strategies with other care leaders that are looking to maximize their strategy or implement it.


Connections Magazine Features AmplfiAI's: Top 10 Reasons Call Center Coaching Fails to Improve Customer Experience, Employee Morale, Performance and Retention

November 1, 2017

Connections Magazine features the top 10 causes we repeatedly see contributing to stagnant customer experience, waning employee morale, and disappointing performance improvements.


ICMI Features AmplifAI's: What Do Millennial's Want?

October 10, 2017

ICMI featured "What do Millennial's Want? Unlocking Explosive Millennial Engagement in Contact Centers" on October 10th, 2017.