Step into a midday designed for CX leaders from all over Arizona to connect, energize, and swap insights over great food and company. This exclusive lunch at Culinary Dropout, just steps from the GoDaddy Headquarters, brings together the brightest minds in customer experience—from operations and performance leaders to innovators shaping the next wave of AI-driven service.

In this session, Amanda Brown, Director of Global Sales Enablement at GoDaddy, will share how GoDaddy’s Commercial Success and Care organizations set out to modernize performance management in Sales and Support, moving from workflows siloed by function to an integrated, auditable system that connects coaching, incentives, and quality—end‑to‑end.

Amanda walks through the technology criteria she used to choose and shape the solution:

• seamless interoperability with Workday and a dynamic roster to keep the “who” accurate;
• the ability to operationalize incentive plans with clear overrides and audit trails—so the numbers stand up to scrutiny.

Amanda will summarize the journey of implementing AmplifAI at scale, and preview what’s next: system recommended targets and extending QA calibration beyond boutique sessions to large‑scale use cases, and continuing to reduce friction between insights and actions—so leaders can coach to outcomes, pay with confidence, and prove impact with the same data that guides day‑to‑day decisions.

Join Adrian Valenzuela and Amanda Brown, mingle with peers, and learn how leading brands are transforming agent performance, coaching, and quality through intelligent automation.

Expect great conversation, new connections, and the kind of energy that sparks ideas for your CX strategy.

Join leading voices across the industry — including:

• CX and Contact Centre Directors
• Heads of Quality, Performance, and Training
• Customer Operations and Experience Executives
• Transformation and Innovation Leaders

 ... as they share strategies, lessons learned, and real-world results from AI-driven performance and CX transformation.