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Customer Stories
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Customer Stories

Better Agent Productivity, CSAT, and Additional Revenue
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First Premier Bank Increases Total Dollars Collected by Improving Collector Performance & Productivity
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Chewy Uses Everyday AI to Improve Efficiency & Coaching Processes
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How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands
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AmplifAI helped University of Miami Health System increase appointments and conversions by 34%
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How The Home Depot Saves Time and Enables Frontline Teams
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Iterum Increases Sales Performance by 35% in 4 Months with AmplifAI

Iterum Increases Sales Performance by 35% in 4 Months with AmplifAI

Agent Productivity
Average Handle Time - AHT
BPO / Outsourcing
Close Rate
Coaching
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SSG Wins Exclusive Contract and Increases Business Volume 70%

SSG Wins Exclusive Contract and Increases Business Volume 70%

Agent Productivity
Average Handle Time - AHT
BPO / Outsourcing
Coaching
Customer Satisfaction - CSAT
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Foundever Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%

Foundever Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%

Agent Productivity
Average Handle Time - AHT
BPO / Outsourcing
Quality
Supervisor Productivity
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AmplifAI & Retail Client Success Story

AmplifAI & Retail Client Success Story

Agent Productivity
Coaching
Retail
Team Leader
Training
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AmplifAI Saves BPO Frontline Managers 13+ Hours a Week

AmplifAI Saves BPO Frontline Managers 13+ Hours a Week

BPO / Outsourcing
Coaching
Average Handle Time - AHT
Quality
Real Estate
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BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI

BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI

BPO / Outsourcing
Coaching
Average Handle Time - AHT
Quality
Real Estate
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Advanced Tech Support Call Center Shows Dramatic Performance Improvement with AmplifAI

Advanced Tech Support Call Center Shows Dramatic Performance Improvement with AmplifAI

BPO / Outsourcing
Coaching
Technology
Customer Experience
Customer Satisfaction - CSAT
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BPO Makes Significant Gains in Lumen's AHT & FCR with AmplifAI

BPO Makes Significant Gains in Lumen's AHT & FCR with AmplifAI

Average Handle Time - AHT
BPO / Outsourcing
Coaching
First Call Resolution - FCR
Media & Communications
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Sagility Improves Coaching Efficiency & Exceeds NPS Target

Sagility Improves Coaching Efficiency & Exceeds NPS Target

Agent Productivity
Healthcare
Coaching
Net Promoter Score - NPS
Supervisor Productivity
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How iQor Harnesses Performance Enablement Technology to Replicate Top Performers at Scale

How iQor Harnesses Performance Enablement Technology to Replicate Top Performers at Scale

Agent Productivity
BPO / Outsourcing
Coaching
Customer Experience
First Call Resolution - FCR
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Alltran Drives 9% Increase to Agent Productivity & Billing Utilization

Alltran Drives 9% Increase to Agent Productivity & Billing Utilization

Financial Services
Agent Productivity
Billing Utilization
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Foundever Increased Top Performers by 127%

Foundever Increased Top Performers by 127%

BPO / Outsourcing
Customer Satisfaction - CSAT
Quality
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Doubled Sales Appointments for Sonic Automotive

Doubled Sales Appointments for Sonic Automotive

Automotive
Number of Appointments Set
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AmplifAI improved speed to proficiency of Arise & increased solves per day by 34%

AmplifAI improved speed to proficiency of Arise & increased solves per day by 34%

BPO / Outsourcing
Speed To Proficiency
Solves Per Day - SPD
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Global healthcare business process leader improves retention by 12% 

Global healthcare business process leader improves retention by 12% 

BPO / Outsourcing
Healthcare
Attrition / Retention
Return on Investment - ROI
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Insurance leaders increased supervisor productivity by 40%

Insurance leaders increased supervisor productivity by 40%

Insurance
Supervisor Productivity
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Alltran increased Net Dials Per Hour and Average Payment in 90 days

Alltran increased Net Dials Per Hour and Average Payment in 90 days

Financial Services
Net Dials Per Hour
Average Payment
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BPO for telecom firm reduced AHT by 8.7% and improved NPS over 3 months

BPO for telecom firm reduced AHT by 8.7% and improved NPS over 3 months

BPO / Outsourcing
Average Handle Time - AHT
Net Promoter Score - NPS
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SSM Health improved agent productivity by 64% over 4 months

SSM Health improved agent productivity by 64% over 4 months

Healthcare
Agent Productivity
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SSM Health decreased write-offs by 55% in only 3 months

SSM Health decreased write-offs by 55% in only 3 months

Healthcare
Write-Offs
Contacts Per Day
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Top telecom firm reduced AHT by 8.7% and improved NPS over 3 months

Top telecom firm reduced AHT by 8.7% and improved NPS over 3 months

Media & Communications
Average Handle Time - AHT
Net Promoter Score - NPS
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Retail leader improved AHT and Agent Satisfaction over three months

Retail leader improved AHT and Agent Satisfaction over three months

Retail
Agent Satisfaction / Engagement
Average Handle Time - AHT
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Health Insurance leaders increased weekly coaching time by 40%

Health Insurance leaders increased weekly coaching time by 40%

Insurance
Agent Productivity
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Increased NPS by 20% in first 90 days post onboarding

Increased NPS by 20% in first 90 days post onboarding

Healthcare
Net Promoter Score - NPS
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Travel Leader Boosts Solves Per Day by 34% in first 90 days post onboarding

Travel Leader Boosts Solves Per Day by 34% in first 90 days post onboarding

Travel and Hospitality
Solves Per Day - SPD
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Top 3 Telecom brand improved close rate by 13 points in first 90 days

Top 3 Telecom brand improved close rate by 13 points in first 90 days

Media & Communications
Close Rate
Sales
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BPO site improved to 3rd place from 7th over 3 months

BPO site improved to 3rd place from 7th over 3 months

BPO / Outsourcing
Partner Ranking
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Coaching Guides

Call Center Coaching: The Comprehensive Guide to Improving Agent Performance

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Improving CSAT at Your Contact Center or Call Center
Improving FCR at Your Contact Center or Call Center
Improving Sales at Your Contact Center or Call Center

Coaching Questions

In order to guide people to self-discovery and self-resolution, you have to get comfortable asking questions. Here are some sample questions to help you navigate the journey!
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Commitments for Change

For employees to act on coaching commitments, the coach has to help guide them to specific behavioral actions that will help drive the desired improvement.
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Coaching Top Performers

Top performers need a tailored approach when it comes to coaching. Here are tips for how to tailor different areas of your coaching conversation!
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Coaching Remote Workers

Remote work is here to stay. Find out how you can keep your contact center employees engaged even when WFH.
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6 step performance coaching model

Master the six definitive steps for a successful one-on-one coaching session.
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4 types of behavior

We can break down behaviors, actions, into two categories – those we can see, and those we can hear. We can further break down how we experience each of these categories!
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conversation structure

Discover when to praise strengths, progress and effort. Learn when to address corrective opportunities!
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The Coaching Effectiveness Assessment: Your Key to Improved Performance in Contact Centers

This free coaching effectiveness assessment calculates a rating for call center coaches. Plus, find out the qualities of an efficient contact center coach.
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Brand Assets

AmplifAI, The Performance Enablement Platform
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As an AmplifAI partner, you’ll get access to resources, programs, tools, and connections. Discover a community that is designed to help you grow.

  • Market a proven, non-competitive solution to your customer base
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  • Become a thought-leader
  • Potential to become a certified installer
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