Customer Stories

How The Home Depot Saves Time and Enables Frontline Teams

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SSG Wins Exclusive Contract and Increases Business Volume 70%

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SYKES Improves Agent-to-Supervisor Client Ratio and Increases Coaching Sessions 500 Percent

BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%

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How iQor Harnesses Performance Enablement Technology to Replicate Top Performers at Scale

Agent Productivity

BPO / Outsourcing

Coaching

Customer Experience

First Call Resolution - FCR

Alltran Drives 9% Increase to Agent Productivity & Billing Utilization

Financial Services

Agent Productivity

Billing Utilization

First Premier Bank Increases Total Dollars Collected by Improving Collector Performance & Productivity

Financial Services

Dollars Per Hour

Supervisor Productivity

Return on Investment - ROI

AmplifAI helped University of Miami Health System increase appointments and conversions by 34%

Healthcare

Average Handle Time - AHT

Number of Appointments Set

Return on Investment - ROI

Sykes increased Top Performers by 127%

BPO / Outsourcing

Customer Satisfaction - CSAT

Quality

Doubled Sales Appointments for Sonic Automotive

Automotive

Number of Appointments Set

AmplifAI improved speed to proficiency of Arise & increased solves per day by 34%

BPO / Outsourcing

Speed To Proficiency

Solves Per Day - SPD

Global healthcare business process leader improves retention by 12%

BPO / Outsourcing

Healthcare

Attrition / Retention

Return on Investment - ROI

Insurance leaders increased supervisor productivity by 40%

Insurance

Supervisor Productivity

Alltran increased Net Dials Per Hour and Average Payment in 90 days

Financial Services

Net Dials Per Hour

Average Payment

BPO for telecom firm reduced AHT by 8.7% and improved NPS over 3 months

BPO / Outsourcing

Average Handle Time - AHT

Net Promoter Score - NPS

SSM Health improved agent productivity by 64% over 4 months

Healthcare

Agent Productivity

SSM Health decreased write-offs by 55% in only 3 months

Healthcare

Write-Offs

Contacts Per Day

Top telecom firm reduced AHT by 8.7% and improved NPS over 3 months

Media & Communications

Average Handle Time - AHT

Net Promoter Score - NPS

Retail leader improved AHT and Agent Satisfaction over three months

Retail

Agent Satisfaction / Engagement

Average Handle Time - AHT

Health Insurance leaders increased weekly coaching time by 40%

Insurance

Agent Productivity

Increased NPS by 20% in first 90 days post onboarding

Healthcare

Net Promoter Score - NPS

Travel Leader Boosts Solves Per Day by 34% in first 90 days post onboarding

Travel and Hospitality

Solves Per Day - SPD

Top 3 Telecom brand improved close rate by 13 points in first 90 days

Media & Communications

Close Rate

Sales

BPO site improved to 3rd place from 7th over 3 months

BPO / Outsourcing

Partner Ranking

Benefits of Becoming an AmplifAI Partner

As an AmplifAI partner, you’ll get access to resources, programs, tools, and connections. Discover a community that is designed to help you grow.

Market a proven, non-competitive solution to your customer base

Provide a unique & innovative solution unlike any in the marketplace

Become a thought-leader

Potential to become a certified installer

How iQor Harnesses Performance Enablement Technology to Replicate Top Performers at Scale

Alltran Drives 9% Increase to Agent Productivity & Billing Utilization

First Premier Bank Increases Total Dollars Collected by Improving Collector Performance & Productivity

AmplifAI helped University of Miami Health System increase appointments and conversions by 34%

Sykes increased Top Performers by 127%

Doubled Sales Appointments for Sonic Automotive

AmplifAI improved speed to proficiency of Arise & increased solves per day by 34%

Global healthcare business process leader improves retention by 12%

Insurance leaders increased supervisor productivity by 40%

Alltran increased Net Dials Per Hour and Average Payment in 90 days

BPO for telecom firm reduced AHT by 8.7% and improved NPS over 3 months

SSM Health improved agent productivity by 64% over 4 months

SSM Health decreased write-offs by 55% in only 3 months

Top telecom firm reduced AHT by 8.7% and improved NPS over 3 months

Retail leader improved AHT and Agent Satisfaction over three months

Health Insurance leaders increased weekly coaching time by 40%

Increased NPS by 20% in first 90 days post onboarding

Travel Leader Boosts Solves Per Day by 34% in first 90 days post onboarding

Top 3 Telecom brand improved close rate by 13 points in first 90 days

BPO site improved to 3rd place from 7th over 3 months

Videos

Coaching Guides

Call Center Coaching

The Comprehensive Guide to Improving Agent Performance

Coaching Questions

Commitments for Change

Coaching Top Performers

Coaching Remote Workers

6 step performance coaching model

4 types of behavior

conversation structure

The Coaching Effectiveness Assessment

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