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Resources from AmplifAI

Customer StoriesProduct VideosBrand Assets
Customer Stories
Product Videos
Brand Assets

Customer Stories

Better Agent Productivity, CSAT, and Additional Revenue for The Home Depot
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How the Top 5 Financial Institution achieved a $380K savings across 300 agent pilot, while reducing AHT and improving NPS
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How Prescott National Bank achieved a 16% FCR improvement and a 17% customer satisfaction increase with employee-centric AI
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CX Takes Flight: This Leading Airlines expanded frontline customer care capacity and generates better AHT and quality scores.
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PREMIER Bankcard Increases Total Dollars Collected by Improving Collector Performance & Productivity
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How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands
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AmplifAI helped University of Miami Health System increase appointments and conversions by 34%
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Cox Communications Generates $3.2 MM in savings by reducing Handle Time while increasing CX by 13%
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How AI Driven Coaching Improved AHT and Sales Conversion for Top US Insurance Company
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How The Home Depot Saves Time and Enables Frontline Teams
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BPO Wins Exclusive Contract and Increases Business Volume 70%

BPO Wins Exclusive Contract and Increases Business Volume 70%

Agent Productivity
Average Handle Time - AHT
BPO / Outsourcing
Coaching
Customer Satisfaction - CSAT
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BPO Increases Sales Performance by 35% in 4 Months with AmplifAI

BPO Increases Sales Performance by 35% in 4 Months with AmplifAI

Agent Productivity
Average Handle Time - AHT
BPO / Outsourcing
Close Rate
Coaching
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BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%

BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%

Agent Productivity
Average Handle Time - AHT
BPO / Outsourcing
Quality
Supervisor Productivity
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How The Home Depot Saves Time and Enables Frontline Teams

How The Home Depot Saves Time and Enables Frontline Teams

Retail
Agent Productivity
Supervisor Productivity
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US retailer shrinks AHT and drives agent productivity with AI-enabled coaching

US retailer shrinks AHT and drives agent productivity with AI-enabled coaching

Agent Productivity
Coaching
Retail
Team Leader
Training
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AmplifAI Saves BPO Frontline Managers 13+ Hours a Week

AmplifAI Saves BPO Frontline Managers 13+ Hours a Week

BPO / Outsourcing
Coaching
Average Handle Time - AHT
Quality
Real Estate
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BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI

BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI

BPO / Outsourcing
Coaching
Average Handle Time - AHT
Quality
Real Estate
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Advanced Tech Support Call Center Shows Dramatic Performance Improvement with AmplifAI

Advanced Tech Support Call Center Shows Dramatic Performance Improvement with AmplifAI

BPO / Outsourcing
Coaching
Technology
Customer Experience
Customer Satisfaction - CSAT
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BPO Makes Significant Gains in Lumen's AHT & FCR with AmplifAI

BPO Makes Significant Gains in Lumen's AHT & FCR with AmplifAI

Average Handle Time - AHT
BPO / Outsourcing
Coaching
First Call Resolution - FCR
Media & Communications
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Sagility Improves Coaching Efficiency & Exceeds NPS Target

Sagility Improves Coaching Efficiency & Exceeds NPS Target

Agent Productivity
Healthcare
Coaching
Net Promoter Score - NPS
Supervisor Productivity
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BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale

BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale

Agent Productivity
BPO / Outsourcing
Coaching
Customer Experience
First Call Resolution - FCR
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BPO Drives 9% Increase to Agent Productivity & Billing Utilization

BPO Drives 9% Increase to Agent Productivity & Billing Utilization

Financial Services
Agent Productivity
Billing Utilization
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Global BPO Increased Top Performers by 127%

Global BPO Increased Top Performers by 127%

BPO / Outsourcing
Customer Satisfaction - CSAT
Quality
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Doubled Sales Appointments for Sonic Automotive

Doubled Sales Appointments for Sonic Automotive

Automotive
Number of Appointments Set
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AmplifAI improved speed to proficiency of Arise & increased solves per day by 34%

AmplifAI improved speed to proficiency of Arise & increased solves per day by 34%

BPO / Outsourcing
Speed To Proficiency
Solves Per Day - SPD
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Global healthcare business process leader improves retention by 12% 

Global healthcare business process leader improves retention by 12% 

BPO / Outsourcing
Healthcare
Attrition / Retention
Return on Investment - ROI
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Insurance leaders increased supervisor productivity by 40%

Insurance leaders increased supervisor productivity by 40%

Insurance
Supervisor Productivity
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BPO Increased Net Dials Per Hour and Average Payment in 90 days

BPO Increased Net Dials Per Hour and Average Payment in 90 days

Financial Services
Net Dials Per Hour
Average Payment
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BPO for telecom firm reduced AHT by 8.7% and improved NPS over 3 months

BPO for telecom firm reduced AHT by 8.7% and improved NPS over 3 months

BPO / Outsourcing
Average Handle Time - AHT
Net Promoter Score - NPS
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SSM Health improved agent productivity by 64% over 4 months

SSM Health improved agent productivity by 64% over 4 months

Healthcare
Agent Productivity
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SSM Health decreased write-offs by 55% in only 3 months

SSM Health decreased write-offs by 55% in only 3 months

Healthcare
Write-Offs
Contacts Per Day
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Top telecom firm reduced AHT by 8.7% and improved NPS over 3 months

Top telecom firm reduced AHT by 8.7% and improved NPS over 3 months

Media & Communications
Average Handle Time - AHT
Net Promoter Score - NPS
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Retail leader improved AHT and Agent Satisfaction over three months

Retail leader improved AHT and Agent Satisfaction over three months

Retail
Agent Satisfaction / Engagement
Average Handle Time - AHT
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Health Insurance leaders increased weekly coaching time by 40%

Health Insurance leaders increased weekly coaching time by 40%

Insurance
Agent Productivity
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Increased NPS by 20% in first 90 days post onboarding

Increased NPS by 20% in first 90 days post onboarding

Healthcare
Net Promoter Score - NPS
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Travel Leader Boosts Solves Per Day by 34% in first 90 days post onboarding

Travel Leader Boosts Solves Per Day by 34% in first 90 days post onboarding

Travel and Hospitality
Solves Per Day - SPD
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Top 3 Telecom brand improved close rate by 13 points in first 90 days

Top 3 Telecom brand improved close rate by 13 points in first 90 days

Media & Communications
Close Rate
Sales
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BPO site improved to 3rd place from 7th over 3 months

BPO site improved to 3rd place from 7th over 3 months

BPO / Outsourcing
Partner Ranking
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Brand Assets

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Benefits of Becoming an AmplifAI Partner

As an AmplifAI partner, you’ll get access to resources, programs, tools, and connections. Discover a community that is designed to help you grow.

  • Market a proven, non-competitive solution to your customer base
  • Provide a unique & innovative solution unlike any in the marketplace
  • Become a thought-leader
  • Potential to become a certified installer