Solve Challenges & Improve CX for Work At Home Call Center Teams
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Case Studies

Increased Net Dials/Hr by 98% and Avg. Payment by 12%

"We can see where we have issues, and then our Supervisors get tasks on what and who to coach. It’s all documented and even recorded so we can evaluate our coaches. It saves time and saves money."
Matt Hunt
VP Operations, Alltran
Financial Services
RPC
Accounts Receivable
Increase Productivity
Read The Alltran Story

Improved Speed To Proficiency & Solves Per Day by 34%

"Arise has proven a successful AI driven process with AmplifAI for pushing relevant micro-learning content personalized to an agent’s need and one-on-one enhancement sessions for specific skills and behaviors.  A better speed to proficiency for a client is a key lever for Arise in exceeding client expectations."
Judith Rodriguez
VP, Arise Virtual Solutions
BPO
onboarding
remote work
speed to proficiency
Read The Arise Story

Decreased AHT by 4% and Increased CX by 6%

“AmplifAI is a game changer and has allowed the associates to be in control of their own performance. They can see firsthand their behaviors and how it impacts their performance..."
Jeffrie Aparicio
Operations Supervisor, The Home Depot
Retail
VOC
CX
Productivity
Remote Work
Read The Home Depot Story
"The AmplifAI tool gives me this great sense of awareness of my team's performance. It also has created this consistency in our coaching process, thus making our managers more effective coaches. This is huge for us!"
Darla Hunt
Chief Organizational Development Officer, Omnicare365
BPO
Supervisor Effectiveness
CX
Productivity
Watch The Omnicare Video

2x Sales Appointments

"AmplifAI helped us get more people into the store, but also let us see the results of our campaigns, and see and take action on our top and bottom performers!”
Mike Naifeh
Contact Center Director, Sonic Automotive
Automotive
Sales
Coaching
Training
Read The Sonic Story

Decreased Write-Offs by 55%

“AmplifAI helped us solve for so many issues as we transitioned to a remote workforce. This was a complete transformation of our operation that improved productivity and performance resulting in a much more significant ROI than expected.”
Carolyn Koenig
Chief Administrative Officer, SSM Health
FCR
Accounts Receivables
Decreased Write-offs
Remote Work
Read The SSM Health Story

Increased Appointments and Conversions By 34%

AmplifAI provided us with an intelligent platform that simplified our data and reports from various systems into easy to understand views and recommended detailed actions to engage and develop agents across our scorecard...
Cary Danner
Assistant Vice President, UHealth Connect
Healthcare
Patients
Customer Engagement
Read UHealth Story

Global BPO

Improved Close Rate & Sales Conversion by 38%

“AmplifAI is an invaluable part of our operation as it allows our entire organization to focus on actions and allows us to inspect volume and effectiveness of the actions such as coaching.  The AmplifAI team is a great partner as they are tuned into feedback from our agents, team leaders and site leadership.”
Global VP at BPO
Close Rate
Sales
Productivity
Remote Work
Read The Story

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Webinars

How to Supercharge Contact Center Agent Performance, Onsite & @Home

Watch this webinar, get a complimentary Coaching Bonus Pack and learn how to manage your people to deliver significantly more consistency, efficiency, and results. And you’ll learn how to Supercharge it.

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