Solve Challenges & Improve CX for Work At Home Call Center Teams
Learn More

Resources

Company
Case Studies
Coaching Guides
Webinars
Logo & Brand

Coaching Guides & Tools

Call Center Coaching

The Comprehensive Guide to Improving Agent Performance

Start Learning

Coaching Questions

In order to guide people to self-discovery and self-resolution, you have to get comfortable asking questions. Here are some sample questions to help you navigate the journey!
Start Reading

Commitments for Change

For employees to act on coaching commitments, the coach has to help guide them to specific behavioral actions that will help drive the desired improvement.
Start Reading

Coaching Top Performers

Top performers need a tailored approach when it comes to coaching. Here are tips for how to tailor different areas of your coaching conversation!
Start Reading

Tele-Coaching

In the age of the remote worker, you need to do a few things differently when coaching over the phone as opposed to coaching in person!
Start Reading

6 step performance coaching model

Master the six definitive steps for a successful one-on-one coaching session.
Start Reading

4 types of behavior

We can break down behaviors, actions, into two categories – those we can see, and those we can hear. We can further break down how we experience each of these categories!
Start Reading

conversation structure

Discover when to praise strengths, progress and effort. Learn when to address corrective opportunities!
Start Reading

The Coaching Effectiveness Assessment

20 Questions that will show you if your coaches are effectively developing performance!
Start Reading

Subscribe To Our Coaching Guides & Tools

The most impactful coaching resources straight to your inbox!

Webinars

How to Supercharge Contact Center Agent Performance, Onsite & @Home

Watch this webinar, get a complimentary Coaching Bonus Pack and learn how to manage your people to deliver significantly more consistency, efficiency, and results. And you’ll learn how to Supercharge it.

Watch the webinar

This is how your write it:

AmplifAI

This is how you say it:

am

•

pli

•

fy
Company
About UsBlogResourcesPartnersPress & EventsCareersGDPR
Verticals
Financial ServicesManaged ServicesHealth CareCommunications & MediaTechnologyContact Centers & BPOsAll Verticals
Contact Us
General InquirySchedule DemoInfo@AmplifAI.com
Follow Us
© 2019 AmplifAI Solutions, Inc.