AmplifAI Blog
Press
Follow AmplifAI's latest announcements and media coverage, including company milestones, partnerships, industry recognition, and contact center events.
Articles
36 of 36 results
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Press AmplifAI 3.0 Brings AI Agents and Human Teams Onto One Workforce Orchestration Platform for Performance and CX Management
AmplifAI 3.0 brings performance enablement, Quality Intelligence, and Customer Analytics together on one workforce orchestration platform, so insight becomes action for large teams of AI agents and people.
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Press AmplifAI Named a Core Performing Provider in the CMP Research Prism for Customer Analytics & Insights, 2026
CMP Research named AmplifAI a Core Performing provider in the CMP Research Prism for Customer Analytics & Insights, 2026, as Customer Analytics routes what customers say to the team that can fix it, from coaching to engineering.
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Press AmplifAI Named a Leading Provider in CMP Research's Automated QA/QM Prism for the Second Year in a Row
CMP Research named AmplifAI a Leading provider in the CMP Research Prism for Automated QA/QM, Q3 2026, for the second year in a row, as Quality Intelligence scores up to 100% of interactions for AI agents and live teams.
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Press AmplifAI and TTEC Collaborate to Advance AI-Driven Performance Through TTEC Perform™
Press Release: TTEC Performs™’ AI-enabled platform for automated QA, coaching, and performance management validates AmplifAI® as the engine behind enterprise-scale CX operations
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Press AmplifAI Raises $33.7M to Power High-Performing Human Teams and AI Agents Driving the Future of Customer Experience
AmplifAI raises $33.7M in Series B funding, led by CVS Health Ventures, to scale it's AI-first platform—uniting AI agents and human teams to elevate performance, reduce friction, and transform every customer interaction.
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Press EY Announces Sean Minter as a 2023 Entrepreneur of the Year® Southwest Award Finalist
Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2023 Central Plains Award finalist!
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Press AmplifAI to Enable Frontline Performance for Iterum Connections
Iterum selects AmplifAI as preferred provider of performance enablement enabling Iterum to replicate top performers, drive better employee engagement, and deliver higher quality customer experiences.
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Press AmplifAI Earns Frost & Sullivan’s 2022 Competitive Strategy Leadership Award
We are excited to announce that AmplifAI earned Frost & Sullivan’s 2022 Competitive Strategy Leadership Award for Its Advanced Performance Enablement Solutions.
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Press iQor Selects AmplifAI AI-Driven Performance Enablement Platform
iQor announced today its selection of the AmplifAI AI-driven performance enablement platform.
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Press AmplifAI Launches New Channel Partner Program
We are excited to announce the launch of a new channel partner program aimed at furthering our commitment to the channel and driving increased revenue
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Press EY announces Sean Minter as Entrepreneur of the Year Finalist
Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2022 Central Plains Award finalist!
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Press AmplifAI Announces Investment from Breyer Capital
AmplifAI, the leading People Enablement Platform for employee-focused enterprises, today announced that Breyer Capital has joined the Company’s Series A funding round.
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AmplifAI Closes $18.5M Series A
Earlier today, we announced the close of an $18.5 million Series A financing led by Greycroft. We’re excited to add Greycroft to our list of investors – which includes LiveOak Venture Partners, Dallas Venture Capital and Capital Factory.
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Press AmplifAI’s intelligent Contact Centre solution gains ground in the UAE through partnership with TouchForce
AmplifAI partnered with TouchForce to bring AI-driven coaching, learning, and performance management to contact centers across the GCC.
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Press AmplifAI Joins Five9s New App Marketplace
AmplifAI is transforming Five9's Intelligent Contact Center data into automated, effective actions that make managers better leaders and agents higher performers - resulting in improved employee performance, employee engagement and overall customer experience.
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Press Announcing: AmplifAI is an AWS Partner Network (APN) Partner!
With the new integration, AmplifAI’s Performance Acceleration Platform transforms real-time call data from Amazon Connect into automated, effective actions that make managers better leaders and agents higher performers
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Press Announcing Our Newest Partner, Zendesk!
We are proud to announce that AmplifAI and Zendesk are collaborating to continuously improve frontline agent and supervisor performance!
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Making People Better: AI Startup AmplifAI Raises $3.9M to Accelerate Market Growth
Dallas Innovate's David Kirkpatrick writes about our recent seed funding and uncovers how AmplifAI is making people better!
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Press AmplifAI Raises $3.9M, Its First Outside Funding, For Call Center AI
A few years ago, Xconomy's Angela Shaw covered our initial Product Launch. Fast forward to 2019 and we're thrilled to have her covering our seed funding announcement
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AmplifAI Secures $3.9M Seed Funding Led by Naya Ventures, LiveOak Venture Partners and Capital Factory
We are extremely proud to announce our seed funding of $3.9M led by Naya Ventures, LiveOak Venture Partners and Capital Factory
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Press Dallas-area startup lands $4M to bolster growth as it leverages AI
Dallas Business Journal covers AmplifAI’s $4 million funding round and use of AI to improve frontline performance.
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Press AmplifAI + Arise share Case Study at the Remote Working Summit
The two-day event put on by Customer Contact Strategies offered thought provoking case studies, breakout sessions, and a handful of technology-sponsor discussions and presentations.
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Press One Night in New Orleans - Customer Response Summit
Leaders learned from leaders in exceptional keynotes, case studies, and panel events that broadened our perspectives and gave us hope for how we could further transform our operations to deliver on customer-centric visions!
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Press Top Takeaways from CRS 2018
The 2018 Customer Response Summit was incredible! For those that missed it, we've recapped our 48 hour immersion with the most innovative organizations disrupting Customer Experience!
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Press The Call Center Coach interviews AmplifAI CEO Sean Minter
Sean Minter and The Call Center Coach discuss the potential value that Artificial Intelligence could deliver to the frontline contact center supervisor’s performance.
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Press ICMI Expo Orlando was a blast!
See highlights from AmplifAI’s first ICMI Expo in Orlando, featuring AI-assisted coaching, recognition, and performance management.
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Press NEXT Award Winner
At the FUND Conference in Austin, TX, AmplifAI was honored as a 2018 ‘Next’ Award Winner!
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Press AmplifAI’s Melissa Pollock honored as one of ICMI’s 2018 Featured Contributors
ICMI selected our Melissa Pollock, alongside a group of experts from a variety of backgrounds to help educate, inspire and shape the contact center industry.
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Press AmplifAI Attending AI Briefing in San Francisco, December 4-5th
This laser-focused AI Briefing is a great opportunity to discuss how AI-powered bots and AI–virtual/assisted human agents are impacting service strategies with other care leaders that are looking to maximize their strategy or implement it.
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Press AmplifAI attending ICMI Expo in Orlando, May 21-24 2018
Don’t lose your momentum! Now’s the time to supercharge your career and transform your contact center. Make it happen at the ICMI Contact Center Symposium.
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Press ICMI Features AmplifAI's: What Do Millennial's Want?
ICMI featured "What do Millennial's Want? Unlocking Explosive Millennial Engagement in Contact Centers" on October 10th, 2017.
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Press AmplifAI Focuses AI Tech on Improved Performance, Morale
Dallas Innovate's Lance Murray discusses AmplifAI's automated machine learning algorithms to understand the behaviors and actions of a business' best-performing employees, trainers, and managers so that their best qualities can be spread throughout the organization.
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Press DFW Entrepreneur's Billion-Dollar Long Game: AI-Performance
Dallas Business Journal's Shawn Shinneman discusses what AmplifAI CEO, Sean Minter, has done before: seen an opportunity, founded a company, built it...
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Press Press Release: AmplifAI launches new platform to drive AI enabled employee development
AmplifAI is reinventing the multibillion-dollar field of Employee Development and Performance Management with AI-based technology that allows innovative enterprises to leverage machine learning to improve performance results and service experience.
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Press Texas wants to prove its startup worth but may lack the money
Crain's Nicholas Sakelaris engages in a discussion with AmplifAI CEO, Sean Minter, concerning the health of the Dallas start-up ecosystem.
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Press Your Call Is Important: AI-Based Analytics Come to the Call Center
Xconomy featured AmplifAI in an article discussing the three technology providers driving AI-powered data-driven solutions that benefit contact center operations.