AmplifAI began in 2016 with a single goal in mind – to design Artificial Intelligence (AI) that when fueled by your existing data (CRM, ACD/IVR, Quality, Surveys, Sales), sustainably improves employee satisfaction and results, leading to increased customer satisfaction and retention.
We’re driving the digital transformation by turning contact center data into insights, to auto-generate performance-relevant actions and to distribute those personalized actions to employees and leaders.
We believe in the possibilities of people + technology to promote powerful experiences for customers, and drive unparalleled personal growth and business results – and we love our work!
Our Founder & CEO is an experienced Chief Operations Executive, a 4-time Serial Entrepreneur, and a technology innovator who believes AI can drive substantive improvement in human and business performance – despite increasing data and operational complexities.
Our developers are constantly expanding our technical capabilities, responding to customer customization requests, and integrating multi-source data across partner platforms in order to drive increased efficiency and organizational intelligence.
Our Mission is to leverage the power of AI to drive improved business performance while delivering greater employee and customer satisfaction and retention. We're accomplishing this by curating AI-based self-learning, driving predictive coaching & recognition, and crowd-sourcing best practices for employees, teams and enterprises.
AmplifAI drives Employee Engagement and Customer Experience and Sales Results! We consistently see performance increases of 20-30% and front line managers spending up to 50% more time coaching and developing employees. Dr. Gopal Gupta, Department Head of Computer Science at the University of Texas at Dallas and an expert in the field of AI who is an Advisor for AmplifAI stated,
“AmplifAI’s experience with supporting Enterprise Customers with tens of thousands of employees with Analytics and employee development, combined with the latest AI technology and expertise at UT, uniquely positions AmplifAI to innovate a new paradigm associated with motivating and developing employees.”
