AmplifAI’s roots began when Sean was running large contact centers and BPOs. He was faced with the question of wondering why some sites would perform better than others.
His answer – coaching and performance management. While digging into the data, Sean realized the pain of trying to not only pull the data out of multiple systems, but also being able to analyze the data and provide personalized, next best actions for each agent.
And thus, the solution became clear, leveraging AI to enable people, improve performance, and make work more fun.