call center coaching

call center performance

replicate top performer

call center training

The All In One AI Platform

Making
Your People
Profoundly Better

53%

Increase In
Employee Satisfaction

50%

Increase In
Coaching Sessions

44%

Increase In
Sales Conversion

27%

Increase In
Top Box CSAT

15%

Increase In
First Call Resolution

9%

Increase In
Productivity

Too Much Data
Not Enough Action

Frontline employees and supervisors are inundated with data and reports and are unable to consistently determine actions and drive outcomes.

One Solution
Data → Actions → Outcomes

AmplifAI augments people - integrating data, visualizing performance, and proposing actions that propel learning, coaching and recognition to drive outstanding outcomes!

Replicate High Performers
Shift Your Performance Bell Curve

Our AI understands your highest performers, learns why they're excelling, and creates personalized development plans and actions that shift your overall performance bell curve.

Trusted & Used
by Major Brands

Trusted & Used
By Major Brands...

SOLUTION

AmplifAI's Performance Engine

Converting Your Data Into Actionable Business Outcomes

Data Driven Coaching

Personalized Micro Learnings

Gamification & Recognition

1. Input Data

Unify Disparate Data
Sources

2. Synthesize

Develop Top Performer
Personas

3. Visualize

Role-Based Performance Views
& Leaderboards

4. Create Actions

Drive Coaching &
Self-Learning

6. Realize Outcomes

Request Your Demo Today

5. Deliver Insights

AI Continuously Improves
Actions & Effectiveness

50%

Increase in
Coaching
Sessions

44%

Increase in
Sales
Conversion

27%

Increase in
Top Box
CSAT

9%

Increase in
Productivity
& Utilization

Coaching Outcomes

Learning Outcomes

Coaching Frequency & Behaviors

Learning Content Effectiveness

Coaching Effectiveness

SOLUTION

AmplifAI's Performance Engine

Converting Your Data Into Actionable Business Outcomes

1. Input Data

Unify Disparate Data Sources

2. Synthesize

Develop Top Performer Personas

3. Visualize

Role-Based Performance Views & Leaderboards

4. Create Actions

Drive Coaching & Self-Learning

Data Driven Coaching

Personalized Micro Learnings

Gamification & Recognition

5. Deliver Insights

AI Continuously Improves Actions & Effectiveness

Coaching Frequency & Behaviors

Coaching Outcomes

Coaching Effectiveness

Learning Content Effectiveness

Learning Outcomes

6. Realize Outcomes

Request Your Demo Today

50%

Increase in
Coaching
Sessions

44%

Increase in
Sales
Conversion

27%

Increase in
Top Box
CSAT

9%

Increase in
Productivity
& Utilization

THE BLOG

Lastest Articles and News

5 Trends Changing the Future of Contact Center Performance Management & Training

Execs in the Know Guest Blog Article and ICMI Featured Contributor Article. Looking at our industry, there are five clear trends that have, and continue to evolve our operational realities. We have to acknowledge and plan for how they affect our frontline Customer Service and Sales teams’ ability to engage, learn and perform.

5 Ways Leaders Can Model High-CX Behaviors

ICMI Featured Contributor Article. To help agents better connect with humans, we need to teach, expect, and measure the use of interpersonal communication and influence behaviors (aka, soft skills!) like warmth, personalization, informality, interest, and caring (aka, empathy!).

How We Make Your People Profoundly Better

Discover how we consistently make your people profoundly better!

The Call Center Coach interviews AmplifAI CEO Sean Minter

Sean Minter and The Call Center Coach discuss the potential value that Artificial Intelligence could deliver to the frontline contact center supervisor’s performance.

In the news...

San Francisco Business Times

Dallas Innovates

The Miami Herald

Texas Tech Pulse