Maximizing Contact Center

Performance

Coaching

Engagement

Experience

Effectiveness

Empowering People To Succeed In A Data-Centric Workplace

AmplifAI Named 2021 Hot Vendor by Aragon Research

"What makes AmplifAI hot is its self-learning and personalized approach to replicating high-performing front-line employees using data that enterprises already generate. Its algorithms generate unique Effectiveness Index data that can provide new visibility for business leaders. These Effectiveness Index results allow for creating personas of high-performing coaches and help enterprises develop their employees.

People-focused organizations that struggle with employee engagement, coaching and learning, remote work management, or talent retention within the intelligent contact center will all want to consider AmplifAI’s performance management and workforce engagement platform. The AI-driven actions, insights, and results will be highly valued by enterprises that struggle to reach performance targets using legacy managerial approaches."
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Driving Returns for Intelligent Contact Centers

AmplifAI transforms your data into actions that drive consistent performance growth across all lines of business

SALES
44
%
Increase in
Sales Metrics
EX
53
%
Increase in
Employee Experience
CX
27
%
Increase in
Customer Experience

Maximizing Performance for Innovative Enterprises  

All Case Studies

AI Performance & Engagement

We Innovate So You Improve

Data
Integration
Data-Driven
Coaching
Data-Driven
Learning
Data-Driven
Recognition
Role-Based
Visualizations
Recommendations
Quality
Gamification
AI & ML
Personas

Higher Performance in 4 Steps

1

Data

Ingest all contact center data and understand clusters of High, Avg and Low Performers

2

Personas

Understand why high performing clusters excel and develop/update Personas

3

AI-Driven Actions

Develop specific recommendations to improve lower performering clusters

4

Outcomes

Measure and recommend effective actions with feedback loop for continuous development

Inside Sales
Collections
Customer Care
Tech Support
HR
Back Office
Field Services
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Retail
Outsourcers
Financial Services
Technology
Hospital Systems
Communication
Managed Services
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