Maximizing Contact Center

Performance

Coaching

Engagement

Experience

Effectiveness

Empowering People To Succeed In A Data-Centric Workplace

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Driving Returns for Intelligent Contact Centers

AmplifAI transforms your data into actions that drive consistent performance growth across all lines of business

SALES
44
%
Increase in
Sales Metrics
EX
53
%
Increase in
Employee Experience
CX
27
%
Increase in
Customer Experience

Maximizing Performance for Innovative Enterprises  

All Case Studies

AI Performance & Engagement

We Innovate So You Improve

Data
Integration
Data-Driven
Coaching
Data-Driven
Learning
Data-Driven
Recognition
Role-Based
Visualizations
Recommendations
Quality
Gamification
AI & ML
Personas

Higher Performance in 4 Steps

1

Data

Ingest all contact center data and understand clusters of High, Avg and Low Performers

2

Personas

Understand why high performing clusters excel and develop/update Personas

3

AI-Driven Actions

Develop specific recommendations to improve lower performering clusters

4

Outcomes

Measure and recommend effective actions with feedback loop for continuous development

Maximizing Performance From Home
Inside Sales
Collections
Customer Care
Tech Support
HR
Back Office
Field Services
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Retail
Outsourcers
Financial Services
Technology
Hospital Systems
Communication
Managed Services
Learn More

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