call center coaching

call center performance

replicate top performer

call center training

Too Much Data
Not Enough Action

Frontline employees and supervisors are inundated with data and reports and are unable to consistently determine actions and drive outcomes.

One Solution
Data → Actions → Outcomes

AmplifAI augments people - integrating data, visualizing performance, and proposing actions that propel learning, coaching and recognition to drive outstanding outcomes!

Replicate High Performers
Shift Your Performance Bell Curve

Our AI understands your highest performers, learns why they're excelling, and creates personalized development plans and actions that shift your overall performance bell curve.

Trusted & Used
By Major Brands...

Amplify Learning, Amplify Performance

AI-powered machine-learning automatically monitors and identifies best practices and micro-learnings that are proven to drive performance, then distributes those them directly to employees based on their individual performance opportunities or skill development needs.

Self Learning Dashboard Call Metrics Best Practices Coaching CommitmentLearn More

ACE, The Autonomous Coaching Engine

Enable frontline managers to spend up to 40% more time coaching and developing their teams.

  Frontline managers automatically receive predictive direction when low-performers need help, high-performers need recognition and those in between need follow-up attention.

  Automatically know who to

coach

, what to

coach

on, and when to

coach

.

Coaching Dashboard Coach Coaching Session History Best Practices Autonomous Coaching EngineLearn More

Crowdsourced Best Practices

AmplifAI uses the concept of crowd-sourcing information and insights from people, combined with machine learning, to identify trending top performers, proactively send them specific questions about how they did something, and then to collect and curate that feedback by behavior and metric – so you can retain and perpetuate those best practice techniques and behaviors for increased organizational learning.

Manager Dashboard My Team Coaching Comparison Effectiveness Efficiency Performance Trends

AmplifAI's Micro-Learning Library

Micro-Learnings are small pieces of instructional content 2-3 minutes in length and precisely focused on a single-skill. AmplifAI proactively distributes micro-learnings to employees who need them, on the topics relative to their unique performance, then validates completion, and saves learning history to users’ performance dashboard. 
Front-line leaders have access to this same content from their own dashboards so they can use it during coaching to reinforce employees’ self-learning.

Manager Dashboard My Team Coaching Comparison Effectiveness Efficiency Performance TrendsView Micro-Learnings

Performance Driven
Self-Learning

Self Learning Dashboard Call Metrics Best Practices Coaching Commitment

Amplify Learning, Amplify Performance

AI-powered machine learning automatically monitors and identifies best practices and micro-learnings that are proven to drive performance, and then distributes those specific best practices directly to employees based on their individual performance opportunities or skill development needs.

LEARN MORE >

Predictive
Coaching & Recognition

Coaching Dashboard Coach Coaching Session History Best Practices Autonomous Coaching Engine

ACE, The Autonomous Coaching Engine

Enable frontline managers to spend up to 50% more time coaching and developing their teams.  Frontline managers automatically receive predictive direction when low-performers need help, high-performers need recognition and those in between need follow-up attention. Automatically know who to coach, what to coach on, and when to coach.

LEARN MORE >

Crowdsourced
Best Practices

Manager Dashboard My Team Coaching Comparison Effectiveness Efficiency Performance Trends

AmplifAI uses the concept of crowd-sourcing information and insights from people, combined with machine learning, to identify trending top performers, proactively send them specific questions about how they did something, and then to collect and curate that feedback by behavior and metric – so you can both retain and spread those best practice techniques and behaviors for increased organizational learning.

Micro-Learning
Library

Manager Dashboard My Team Coaching Comparison Effectiveness Efficiency Performance Trends

Micro-Learnings are small pieces of instructional content 2-3 minutes in length and precisely focused on a single-skill. AmplifAI proactively distributes micro-learnings to employees who need them, on the topics relative to their unique performance, then validates completion, and saves learning history to users’ performance dashboard.  Front-line leaders have access to this same content from their own dashboards so they can use it during coaching to reinforce employees’ self-learning.

LEARN MORE >

In the news...

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Replace Why with AI

Do you really understand why your top performers are succeeding? Or why your bottom 25% fail to improve? Stay informed of AmplifAI's latest features, best practices, and news from around the industry!

Integrate

with your CRM, Phone System, and more

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Alltran Boosts Employee Utilization By 9% Within 90 Days Of Using AmplifAI
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Sonic Automotive Doubles Sales Appointments in first three months using AmplifAI
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Organizational Transformation

Employee Transformation

With instant access to every best practice, every manager, and star performer, your workforce will grow to its full potential, at every level: frontline employee, manager and executive. Real-time updates on personal performance metrics, ongoing coaching and training sessions, and daily tasks minimize the need for constant oversight and management - giving employees time to produce, and managers time to develop their team.