call center coaching

call center performance

replicate top performer

call center training

The #1 Performance Acceleration Platform

Performance Acceleration for Sales & Service

53%

Increase In
Employee Satisfaction

50%

Increase In
Coaching Sessions

44%

Increase In
Sales Conversion

27%

Increase In
Top Box CSAT

15%

Increase In
First Call Resolution

9%

Increase In
Productivity

Too Much Data
Not Enough Action

Frontline employees and supervisors are inundated with data and reports and are unable to consistently determine actions and drive outcomes.

One Solution
Data → Actions → Outcomes

AmplifAI augments people - integrating data, visualizing performance, and proposing actions that propel learning, coaching and recognition to drive outstanding outcomes!

Replicate High Performers
Shift Your Performance Bell Curve

Our AI understands your highest performers, learns why they're excelling, and creates personalized development plans and actions that shift your overall performance bell curve.

Trusted & Used by Major Brands

See How
AmplifAI Accelerates Performance

Call Center Coaching

The Comprehensive Guide to Improving Agent Performance

THE BLOG

What's new with AmplifAI

AmplifAI Joins Five9s New App Marketplace

AmplifAI is transforming Five9's Intelligent Contact Center data into automated, effective actions that make managers better leaders and agents higher performers - resulting in improved employee performance, employee engagement and overall customer experience.

Announcing: AmplifAI is an AWS Partner Network (APN) Partner!

With the new integration, AmplifAI’s Performance Acceleration Platform transforms real-time call data from Amazon Connect into automated, effective actions that make managers better leaders and agents higher performers

Call Center Coaching Effectiveness: 5 Steps To (Finally!) Realizing A Return On Coaching

If you’re concerned about coaching impact and ROI, then you must master these 5 Steps to Coaching Effectiveness!‍

“Own You!”– DIY Learning is Missing Link in Employee Empowerment & Continuous Skill-Building

Contact center employees both onsite and @home are begging us to give them tools to better perform the jobs we hired them to do! This is what you need to give them...