The #1 Platform for Work At Home and Onsite Contact Center Ops
Your Data, Processes & Actions - Together -
Amplifying Frontline Teams
53%
Increase In
Employee Engagment
44%
Increase In
Sales Conversion
27%
Increase In
Customer Experience
Overcome the biggest challenges impacting remote contact center teams and deliver best-in-class sales and CX.
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"With 2 out of 3 companies competing on the basis of CX", new and complicated demands are impacting frontline employees, including, growing customer expectations, operational data complexity and required frontline expertise. Gartner, Key Findings From the Gartner Customer Experience Survey
Frontline leaders from top performing operations consistently drive their teams towards excellence, satisfy their customers, and process the data produced by both groups, which is why "9 out of 10 executives see a shift in talent required in their call centers". McKinsey, Why your call center is only getting noisier
Everyone on the frontline has to provide excellent experiences given that "1 in 3 customers will stop doing business with a brand they love after one bad experience." PWC, The Future of CX
Focused, engaged frontline teams start every day connected to the personalized data, actions and behaviors that enable world-class sales and service - pushing them towards excellence and away from the exit.
Frontline leaders are supercharged by data-driven actions that guide their teams towards optimal performance, enabling the coverage of more associates and customers, without the additional costly leader expenses.
Power high-performing frontline teams with Adaptive Personas that model your operation's top frontline associates and managers - revealing the winning actions, behaviors and patterns hidden in your operational big data.
As associates, leaders and teams achieve higher sales, better service and offer superior experiences, their winning actions are shared across the enterprise - scaling the positive impact experienced by high performing teams.
“Agents are always made aware of their current KPI metrics and Management saves time and resources as trends are always visible.”
Al Ryan Santiago, Director Analytics & Insight, SYKES
