The #1 Platform for Work At Home and Onsite Contact Center Ops

Your Data, Processes & Actions - Together -

Amplifying Frontline Teams

53%

Increase In

Employee Engagment

44%

Increase In

Sales Conversion

27%

Increase In

Customer Experience

Power High Performing Remote Teams

Overcome the biggest challenges impacting remote contact center teams and deliver best-in-class sales and CX.

call center coaching

call center performance

replicate top performer

call center training

Leading Enterprises Powered by AmplifAI.

Modern Contact Centers Require More Than Ever Before.

Great Expectations

"With 2 out of 3 companies competing on the basis of CX", new and complicated demands are impacting frontline employees, including, growing customer expectations, operational data complexity and required frontline expertise. Gartner, Key Findings From the Gartner Customer Experience Survey

Help Your Frontline Exceed Expectations

Effective Leaders and Actions

Frontline leaders from top performing operations consistently drive their teams towards excellence, satisfy their customers, and process the data produced by both groups, which is why "9 out of 10 executives see a shift in talent required in their call centers". McKinsey, Why your call center is only getting noisier

Enhance Your Leader and Action Effectiveness

Excellence from Everyone

Everyone on the frontline has to provide excellent experiences given that "1 in 3 customers will stop doing business with a brand they love after one bad experience." PWC, The Future of CX

Replicate Your High Performers

See How
AmplifAI Accelerates Performance

Call Center Coaching

The Comprehensive Guide to Improving Agent Performance

THE BLOG

What's new with AmplifAI

AmplifAI Joins Five9s New App Marketplace

AmplifAI is transforming Five9's Intelligent Contact Center data into automated, effective actions that make managers better leaders and agents higher performers - resulting in improved employee performance, employee engagement and overall customer experience.

Announcing: AmplifAI is an AWS Partner Network (APN) Partner!

With the new integration, AmplifAI’s Performance Acceleration Platform transforms real-time call data from Amazon Connect into automated, effective actions that make managers better leaders and agents higher performers

Call Center Coaching Effectiveness: 5 Steps To (Finally!) Realizing A Return On Coaching

If you’re concerned about coaching impact and ROI, then you must master these 5 Steps to Coaching Effectiveness!‍

“Own You!”– DIY Learning is Missing Link in Employee Empowerment & Continuous Skill-Building

Contact center employees both onsite and @home are begging us to give them tools to better perform the jobs we hired them to do! This is what you need to give them...