call center coaching

call center performance

replicate top performer

call center training

The #1 Performance Acceleration Platform

Performance Acceleration for Sales & Service

53%

Increase In
Employee Satisfaction

50%

Increase In
Coaching Sessions

44%

Increase In
Sales Conversion

27%

Increase In
Top Box CSAT

15%

Increase In
First Call Resolution

9%

Increase In
Productivity

Too Much Data
Not Enough Action

Frontline employees and supervisors are inundated with data and reports and are unable to consistently determine actions and drive outcomes.

One Solution
Data → Actions → Outcomes

AmplifAI augments people - integrating data, visualizing performance, and proposing actions that propel learning, coaching and recognition to drive outstanding outcomes!

Replicate High Performers
Shift Your Performance Bell Curve

Our AI understands your highest performers, learns why they're excelling, and creates personalized development plans and actions that shift your overall performance bell curve.

Trusted & Used by Major Brands

Watch How
AmplifAI Accelerates Performance

THE BLOG

Lastest Articles and News

W@H Debrief

AmplifAI + Arise share Case Study at the Remote Working Summit, March 5-6, 2019 in Dallas

One night in New Orleans… Customer Response Summit

Leaders learned from leaders in exceptional keynotes, case studies, and panel events that broadened our perspectives and gave us hope for how we could further transform our operations to deliver on customer-centric visions!

5 Trends Changing the Future of Contact Center Performance Management & Training

Execs in the Know Guest Blog Article and ICMI Featured Contributor Article. Looking at our industry, there are five clear trends that have, and continue to evolve our operational realities. We have to acknowledge and plan for how they affect our frontline Customer Service and Sales teams’ ability to engage, learn and perform.

Workforce Optimization: A Systems Thinking Activity

With all this WFO, why aren't we perfect?I sum it up by saying that Workforce Optimization (WFO) is about...

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