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Maximizing Contact Center

Performance

Coaching

Engagement

Experience

Effectiveness

Empowering People To Succeed In A Data-Centric Workplace

Driving Returns for Intelligent Contact Centers

AmplifAI transforms your data into actions that drive consistent performance growth across all lines of business

SALES

44

%

Increase in
Sales Metrics

EX

53

%

Increase in
Employee Experience

CX

27

%

Increase in
Customer Experience

Maximizing Performance for Innovative Enterprises

Sykes increases top performers by 127%

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"AmplifAI is a game changer!"

Home Depot reduces AHT by 4%, Increases CX by 6%

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SSM Health Decreases Write-Offs by 55%

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All Case Studies

AI Performance & Engagement

We Innovate So You Improve

Data
Integration

Data-Driven
Coaching

Data-Driven
Learning

Data-Driven
Recognition

Role-Based
Visualizations

Recommendations

Quality

Gamification

AI & ML

Personas

Higher Performance in 4 Steps

1

Data

Ingest all contact center data and understand clusters of High, Avg and Low Performers

2

Personas

Understand why high performing clusters excel and develop/update Personas

3

AI-Driven Actions

Develop specific recommendations to improve lower performering clusters

4

Outcomes

Measure and recommend effective actions with feedback loop for continuous development

Maximizing Performance From Home

Inside Sales

Collections

Customer Care

Tech Support

HR

Back Office

Field Services

Retail

Outsourcers

Financial Services

Technology

Hospital Systems

Communication

Managed Services

The Library

Micro-Learning with Macro Results

Micro-learning, while not a new concept, is extremely effective. And we're taking it to a new level with the integration and intelligent distribution of micro- and nano-learnings throughout global contact center operations.

The Future of Contact Center Coaching: Our Top 5 Coaching Capabilities

Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!‍

Empowering Skill-Building & Performance with a DIY-Learning Culture

Technology is enabling us to model consumer like-learning and empower our teams to take part in their own self-learning journeys – simultaneously driving engagement and performance, and reinforcing developmental conversations!

AmplifAI’s intelligent Contact Centre solution gains ground in the UAE through partnership with TouchForce

We are extremely excited to announce our launch in the GCC with our newest partner Touchforce.

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