Solve Challenges & Improve CX for Work At Home Call Center Teams
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Power High Performing Remote Teams

Overcome the biggest challenges impacting remote contact center teams and deliver best-in-class sales and CX.

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call center coaching

call center performance

replicate top performer

call center training

Leading Enterprises Powered by AmplifAI.

Modern Contact Centers Require More Than Ever Before.

Great Expectations

"With 2 out of 3 companies competing on the basis of CX", new and complicated demands are impacting frontline employees, including, growing customer expectations, operational data complexity and required frontline expertise. Gartner, Key Findings From the Gartner Customer Experience Survey

Help Your Frontline Exceed Expectations

Effective Leaders and Actions

Frontline leaders from top performing operations consistently drive their teams towards excellence, satisfy their customers, and process the data produced by both groups, which is why "9 out of 10 executives see a shift in talent required in their call centers". McKinsey, Why your call center is only getting noisier

Excellence from Everyone

Everyone on the frontline has to provide excellent experiences given that "1 in 3 customers will stop doing business with a brand they love after one bad experience." PWC, The Future of CX

Next-Gen Performance Management for Contact Center Operations

Power Best in Class Sales and CX with High Performing Teams

Focused Teams.

Focused, engaged frontline teams start every day connected to the personalized data, actions and behaviors that enable world-class sales and service - pushing them towards excellence and away from the exit.

Comprehensive Data Integration
Process Mapping
Role-Based Visualizations
Data-Driven Coaching
Recognition

Effective Leaders & Actions.

Frontline leaders are supercharged by data-driven actions that guide their teams towards optimal performance, enabling the coverage of more associates and customers, without the additional costly leader expenses.

Data-Driven Coaching
Follow-Ups
Recognition
Automated Analysis
Personalized Micro-Learning
Role-Based Visualizations

Adaptive Personas

Power high-performing frontline teams with Adaptive Personas that model your operation's top frontline associates and managers - revealing the winning actions, behaviors and patterns hidden in your operational big data.

Personas
Leader Effectiveness
Action Effectiveness
Performance Correlations
Automated Analysis

Winning Operations.

As associates, leaders and teams achieve higher sales, better service and offer superior experiences, their winning actions are shared across the enterprise - scaling the positive impact experienced by high performing teams.

BPOs
Retail
Telco
Health Care & Hospital Systems
Financial Services
Revenue Cycle Mangement

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CUSTOMER STORIES

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