AmplifAI Closes $18.5M Series A! Full Story on VentureBeat

Enable People

Improve Performance

Make Work More Fun

AI-Driven People Enablement for Employee-Centric Enterprises.

Aragon Research names AmplifAI 2021 Hot Vendor.

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AmplifAI achieves COPC Approved Technology Provider status.

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WHAT WE DO

Replicating Top Performers

AmplifAI is the SaaS People Enablement Platform for employee-focused enterprises. We transform data into data-driven actions to replicate top performers. The result? Optimal results and retention for people and teams.

44

%

Increase in
Sales Metrics

53

%

Increase in
Employee Experience

27

%

Increase in
Customer Experience

Trusted by Global Enterprises

"AmplifAI has proven its capabilities starting with a small pilot over two years ago to an enterprise wide workforce engagement and performance management platform for all of THD contact centers – both internal and outsourced."

Dante Brooks
Senior Manager of Customer Experience

4

%

Reduction in AHT

6

%

Improvement in CX

View Case Study

“Coaching preparation is a lot faster as both the Dashboard and Coaching platform are in one tool. Tracking agents’ progress and reviewing commitments is much easier.”

Graiza Acos
Sr. Operations Manager

127

%

Improvement in Top Performers

12

%

Improvement in CSAT

8

%

Improvement in Quality

View Case Study

“AmplifAI helped us solve for so many issues as we transitioned to a remote workforce. Our leaders had clear actions prioritized to business needs and our associates had easy access to their performance data and actions along with connections to best practices.

Chief Administrative Officer

55

%

Reduction in Write-Offs

12

%

Improvement in CSAT

8

%

Improvement in Quality

View Case Study

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HOW WE DO IT

People Enablement in 4 Steps

Integrate via API's, flat files, Excel... All data sources

View All Integrations

1

Data

Easily integrate all data sources.

2

Personas

Develop High Performer Personas.

3

Actions

Create actions and measure effectiveness.

4

Improvement

Improve people and outcomes.

HOW WE DO IT

People Enablement in 4 Steps

Integrate via API's, flat files, Excel... All data sources

View All Integrations

Data

Easily Integrate all data sources

1

Personas

Develop High Performer Personas

2

Actions

Create Actions and Measure Effectiveness

3

Improvement

Improve People and Outcomes

4

AI-Driven People Enablement

We Innovate So People Improve

Enterprise Data Ingestion

Data-Driven
Actions & Insights

Gamification &
Engagement

Personas

Enterprise Data Ingestion

Enterprise Data Ingestion

Enterprise Data Ingestion

Enterprise Data Ingestion

The Library

AmplifAI Closes $18.5M Series A

Earlier today, we announced the close of an $18.5 million Series A financing led by Greycroft. We’re excited to add Greycroft to our list of investors – which includes LiveOak Venture Partners, Dallas Venture Capital and Capital Factory.

Micro-Learning with Macro Results

Micro-learning, while not a new concept, is extremely effective. And we're taking it to a new level with the integration and intelligent distribution of micro- and nano-learnings throughout global contact center operations.

The Future of Contact Center Coaching: Our Top 5 Coaching Capabilities

Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!‍

Empowering Skill-Building & Performance with a DIY-Learning Culture

Technology is enabling us to model consumer like-learning and empower our teams to take part in their own self-learning journeys – simultaneously driving engagement and performance, and reinforcing developmental conversations!

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