Your AI Platform for Performance and CX Management
AmplifAI enables 10,000+ CX teams to unify contact center data, drive agent performance, improve leader efficiency and business outcomes— all in one place.
We unify every data source into a continuously updated hub so our AI and your people are always working from the same, complete, and trusted source of truth.
Limited data access is the silent killer of AI success - 90% of companies miss this step and suffer the performance consequences.
By helping our leaders coach the right agent behavior that impacts AHT, we’ve reduced average call handle time.
5%
Reduction in Average Handle Time
In our first full quarter with AmplifAI, we saw a 27% lift in conversion rate —just by focusing our agent coaching on the right sales behaviors at the right time.
27%
Improvement in Sales Conversion rate
Having the flexibility to Auto QA across multiple forms means we’re not forcing one-size-fits-all QA anymore—we’re getting more accurate insights and faster performance gains across our teams.
6%
Improvement in QA scores
All the time we spent building scorecards and chasing data is gone—we’re finally using that time to coach and develop frontline teams.
40%
Weekly Time Savings per Team Leader
For the first time, we can trace a customer’s frustration to an agent behavior and coach on it the same day.
Want to see how AmplifAI boosts team productivity and efficiency, while reducing the busy work? In this self-guided tour, discover key features that CX teams and leaders love.
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