Engage teams, celebrate wins, repeat.
Build a culture where growth is celebrated, not just expected. With recognition, incentives, and friendly competition built into daily workflows, you drive better CX and stronger retention.
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When someone improves after coaching, hits a new high, or consistently performs, leaders are automatically prompted to acknowledge it — with the specific data that made it happen.
Recognition becomes easy, timely, and tied to real work, so people know their effort is seen.
We lost a few top performers simply because they didn’t need help and they got overlooked. Now, we make sure our A-players and up-and-comers both get the recognition they deserve.
Director of Patient Support
Competitions only work when people believe they have a shot. AmplifAI creates data-driven challenges and leaderboards that reflect real performance, segmenting cohorts so people compete with others at their level.
And because coaching is built in, the same system that runs the competition helps people build the skills to move up — so gamification drives growth, not just morale.
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AmplifAI connects incentive programs to actual performance. Agents and team members can see how close they are to hitting goals, what they’d earn by improving, and what steps to take.
It’s not just an incentive tracker — it’s a transparent, role-specific view of what’s possible, backed by coaching and actions that help them get there.
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Recognition doesn’t have to get lost in remote work. AmplifAI ensures that great work is automatically acknowledged through performance-based triggers, team shoutouts, and social features so every agent feels seen, celebrated, and connected, no matter where they are.
Game creators can use performance data to group agents into performance-based groups, ensuring games and contests are fair and motivating for everyone, from new hires to top performers. Each cohort competes within its tier, encouraging growth and competition across the board.
Yes. AmplifAI mirrors your compensation model inside the platform, and visualizes incentives by role and ties it directly to performance metrics.
Agents and team leads can see how their actions impact earnings, forecast potential payouts, and stay motivated to hit targets that matter most to your business.
Deliver real-time, personalized recognition based on performance improvements and behavioral milestones, and system activity.
Trigger recognition automatically when agents meet post-coaching commitments, aligned directly to KPIs and behaviors tracked in the system.
Launch intelligent contests powered by performance data, tailored by KPI, tenure, skill level, or timeframe—day, week, or month.
Track progress live and stay motivated with visual rankings that drive competition and team focus.
View real-time progress toward bonuses and forecast earnings based on performance improvements across tracked goals.
Connect your existing rewards tools and align incentives with quality, performance, and coaching activities inside AmplifAI.
Reward effort and engagement with customizable avatars, badges, and non-monetary awards that showcase individual achievements.
See where you stand—compare your KPIs against peers, programs, and top performers to understand how to improve.
Celebrate wins and spark camaraderie through comments, reactions, and social callouts within active contests and games.
Group gamer participants by performance tiers, enabling fairer competition and giving every cohort a chance to win and advance.
Ensure your existing data drives measurable improvements in the areas that matter most to your contact center.
30 minutes today can extend your contact center capacity by 30%.
