‍Opportunity:

AmplifAI is looking for a full-time Technical Writer to build product documentation, support guides, and training content for our customers and partners. We're looking for a self-starting, detail-oriented, individual who is passionate about simplifying complex technologies to help customers and partners be successful.

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What you’ll do:

• Design, develop, edit, and maintain effective technical documentation
• Write easy-to-understand guides, online help, user interface text, and training content
• Explain complex, technical concepts in clear, simple language that is appropriate for its intended audience
• Collaborate with Engineering, Product Management, Design, Support, and other members of the AmplifAI team

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What we’re looking for:

• Ability to translate complex information into simple and engaging content
• Self-motivated, organized, and agile.  Manage multiple projects at once
• Accountable for owning projects from start to finish
• Embraces a user-centric approach focused on customer needs

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Requirements:

• 2+ years of experience writing content for technical & non-technical audiences
• Excellent communication skills and a record of creating compelling, effective content
• Ability to rapidly learn new technical concepts and simplify how they are communicated to others
• Thrives in a fast-paced environment and can adapt within a dynamic, rapidly growing company
• Comfortable working asynchronously with remote teams across multiple time zones
• Experience with online tools for delivery of technical documentation and web publishing
• Experience working with contact center software and B2B SaaS products - preferred