Scale high-performing CX with AI-driven actions
AmplifAI drives the best actions for every role, from agent to supervisor to quality leads. Teams reinvest time maximizing contact center results.
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AmplifAI combines leadership priorities with high-performer insights to generate the next best action for every team member.
The system runs in the background, identifying who needs help, what they need help with, and exactly what to do — so performance keeps improving, even when no one’s asking.
Once the data’s in place, AmplifAI uses it to learn from your high performers. Whether you’re focused on patient service, collections, or sales, the platform identifies top behaviors and skills tied to success — and builds high-performance personas based on what’s working.
AI uses these models to compare, detect gaps, and recommend what each person needs to improve.
AmplifAI brings together structured and unstructured contact center data — from voice, chat, QA, CRM, surveys, and more — into one unified system.
With a clean, connected foundation, AI doesn’t just analyze — it acts. This is how you make AI useful from day one.
AmplifAI helped us finally organize our data — something we’d been stuck on for years. Now we’re moving fast with AI use cases in coaching, QA, and CX management.
Effective Agents and Leaders
Our AI provides performance insights and delivers the best actions to agents, supervisors, quality managers, directors, and CX leaders.
You’re not alone, and yes you can start. Many contact center teams feel overwhelmed by scattered data and a lack of structure. That’s exactly where AmplifAI begins: by organizing your data, connecting it to the people and roles that need it, and helping you take action one step at a time.
You don’t need to be “AI ready” to start — AmplifAI helps you get there.
That’s okay. AmplifAI helps you build structure around performance — even if you’re starting from scratch. The platform can standardize coaching, scale Auto QA, and create consistency across teams and partners, all while using AI to accelerate what works best.
Chatbots and other customer-facing AI tools are designed to interact with your customers. AmplifAI is employee-facing — it supports and improves the people doing the work. Our AI helps agents, coaches, and leaders by identifying performance gaps, learning from high performers, and recommending next best actions. It’s not here to replace people — it’s here to help them get better, faster. Learn more about the types of contact center AI.
Yes. AmplifAI uses a leadership-defined scorecard framework where you control which metrics matter most. The AI uses those priorities to guide its recommendations — so the actions your managers and agents receive are always aligned to your goals.
Patented next best action elevates frontline teams by identifying the most effective actions to enhance behaviors, productivity and results.
Create a blueprint for success by modeling the winning behaviors of your top performers, scaling all-star actions company-wide.
Craft personalized, results-driven recognition messages tailored to each user, boosting engagement and fostering positivity.
Gain coaching insights with AI-driven game plans and summaries, improving focus, effectiveness, and productivity during 1 on 1's.
Drive a comprehensive quality feedback loop by combining auto QA, quality-driven coaching and QA recognition.
Upskill new-hires with simulated customer conversations, help agents hit realistic targets with predictive goals, and much, much more...
Ensure your existing data drives measurable improvements in the areas that matter most to your contact center.
