Contact Center AI

Contact Center AI Platform

Scale high-performing CX with AI-driven actions

AmplifAI drives the best actions for every role, from agent to supervisor to quality leads. Teams reinvest time maximizing contact center results.

AmplifAI Contact Center AI platform showing next best actions and coaching insights across agent and supervisor dashboards

Powering the best in CX

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You set the direction — AI keeps the actions moving

AmplifAI combines leadership priorities with high-performer insights to generate the next best action for every team member.

The system runs in the background, identifying who needs help, what they need help with, and exactly what to do — so performance keeps improving, even when no one’s asking.

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AmplifAI contact center AI combines leadership priorities with high performer insights generating next best actions for every team member

Learn from your top performers and scale what works

Once the data’s in place, AmplifAI uses it to learn from your high performers. Whether you’re focused on patient service, collections, or sales, the platform identifies top behaviors and skills tied to success — and builds high-performance personas based on what’s working.

AI uses these models to compare, detect gaps, and recommend what each person needs to improve.

Scale team performance with high performer personas detect performance gaps and get AI recommendations

It works because your data is AI-ready and built for action

AmplifAI brings together structured and unstructured contact center data — from voice, chat, QA, CRM, surveys, and more — into one unified system.

With a clean, connected foundation, AI doesn’t just analyze — it acts. This is how you make AI useful from day one.

AmplifAI unifies structured and unstructured data into one central AI-ready performance hub

AmplifAI helped us finally organize our data — something we’d been stuck on for years. Now we’re moving fast with AI use cases in coaching, QA, and CX management.

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Global Retailer
Effective Agents and Leaders

Optimize actions with AI

Our AI provides performance insights and delivers the best actions to agents, supervisors, quality managers, directors, and CX leaders.

Frequently Asked Questions

We feel so behind — are we even ready to start using AI?

You’re not alone, and yes you can start. Many contact center teams feel overwhelmed by scattered data and a lack of structure. That’s exactly where AmplifAI begins: by organizing your data, connecting it to the people and roles that need it, and helping you take action one step at a time.
You don’t need to be “AI ready” to start — AmplifAI helps you get there.

What if we don’t have a centralized coaching or QA process yet?

That’s okay. AmplifAI helps you build structure around performance — even if you’re starting from scratch. The platform can standardize coaching, scale Auto QA, and create consistency across teams and partners, all while using AI to accelerate what works best.

How is AmplifAI’s AI different from customer-facing tools like chatbots?

Chatbots and other customer-facing AI tools are designed to interact with your customers. AmplifAI is employee-facing — it supports and improves the people doing the work. Our AI helps agents, coaches, and leaders by identifying performance gaps, learning from high performers, and recommending next best actions. It’s not here to replace people — it’s here to help them get better, faster.

Can we control what the AI focuses on?

Yes. AmplifAI uses a leadership-defined scorecard framework where you control which metrics matter most. The AI uses those priorities to guide its recommendations — so the actions your managers and agents receive are always aligned to your goals.

Features

Next Best Action AI

Next Best Action AI

Patented next best action elevates frontline teams by identifying the most effective actions to enhance behaviors, productivity and results.

High Performer Persona Modeling

High Performer Persona Modeling

Create a blueprint for success by modeling the winning behaviors of your top performers, scaling all-star actions company-wide.

Gen AI Recognition

Gen AI Recognition

Craft personalized, results-driven recognition messages tailored to each user, boosting engagement and fostering positivity.

AI Coaching Plans and Summaries

AI Coaching Plans and Summaries

Gain coaching insights with AI-driven game plans and summaries, improving focus, effectiveness, and productivity during 1 on 1's.

Quality Co-Pilot and Auto QA

Quality Co-Pilot and Auto QA

Drive a comprehensive quality feedback loop by combining auto QA, quality-driven coaching and QA recognition.

AI Training, Predictive Goals & more

AI Training, Predictive Goals & more

Upskill new-hires with simulated customer conversations, help agents hit realistic targets with predictive goals, and much, much more...

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Ensure your existing data drives measurable improvements in the areas that matter most to your contact center.

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AmplifAI your CX

30 minutes today can extend your contact center capacity by 30%.

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