Spot friction fast and resolve it even faster
AmplifAI brings together survey feedback, QA scores, performance trends, and agent conversations—so you can pinpoint what’s breaking the customer experience and fix it fast
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Get a complete view of what’s happening in your contact center by connecting QA, surveys, call reasons, interaction flows, and sentiment into one insights layer.
With structured and unstructured data unified, you gain a true view of performance drivers, emerging issues, and what customers are really experiencing—whether handled by agents, bots, or BPOs.
AmplifAI’s LLM-powered insights engine doesn’t just report on data—it connects the dots. Identify which call reasons lead to the most 1-star surveys. Spot churn signals.
Know when empathy or self-service falls short. From logistics opportunities to support missteps, every insight is tied to performance outcomes, so you can act quickly and precisely.
AmplifAI makes sure your insights don’t sit idle. From QA escalations to CX friction points, data becomes that drive results—coaching agents, alerting supervisors, and prompting follow-up across CX, compliance, and partner teams automatically.
Yes. AmplifAI’s AI front end lets you ask natural language questions across your connected data like “Which call topics had the lowest NPS?” or “How many customers with a 1-star survey score called about shipping delays?” The system links survey results, call reasons, QA data, and performance metrics so you can get contextual answers in seconds.
Dashboards show you trends. AmplifAI tells you what’s driving them and what to do next, across adjacent departments like CX and compliance teams. It’s not just a static report, it’s a dynamic AI layer that lets you explore patterns, pinpoint root causes, and automatically trigger the right actions for CX, performance, and quality improvement.
Behind the scenes, AmplifAI builds an AI-powered knowledge graph that maps relationships across your customer experience data—linking NPS, sentiment, call reasons, survey verbatims, and agent metrics. That means you get insights that reflect the real-world context of every customer interaction, not just isolated data points.
Manage performance and behavior across live agents, chatbots, and AI agents—all in one unified view. Compare outcomes and take consistent action across every channel.
Understand exactly why customers are reaching out. Analyze patterns and root causes by product, policy, or process—so you can solve issues at scale.
Get ahead of customer dissatisfaction. AmplifAI predicts NPS based on behavior, sentiment, and call outcomes—before surveys are even completed.
Transform open-text survey feedback into structured insight. Detect themes and root causes behind detractor comments to drive focused improvements.
Use natural language to query call transcripts, QA data, and CX metrics. From “Why did we get 1-star reviews?” to “What changed last week?”, get real answers—fast.
Track shifts in customer and agent sentiment, then connect them to the reasons behind poor experiences—so you can fix what’s broken, not just see that it is.
Automatically detect compliance misses and risky behaviors across calls, chats, and transcripts—so you can protect the business without reviewing every interaction manually.
Connect survey data, call reasons, and repeat contact patterns to uncover where friction occurs—and why. See which journeys lead to escalations or satisfaction, so you can fix root causes and improve outcomes.
Bring structured and unstructured data together—from QA, CRM, CCaaS, surveys, and chat—to create a single source of truth for performance, quality, and CX insights.
AmplifAI analyzes performance, QA, and CX data to recommend the next best coaching, recognition, or follow-up—so leaders act faster and frontline teams improve where it counts.
Connect customer feedback directly to agent performance. AmplifAI ties NPS, CSAT, and survey comments to behaviors, call reasons, and QA scores—so you can act on what truly impacts satisfaction.
Spot performance shifts before they escalate. AmplifAI continuously scans your CX and operational data for emerging trends—triggering alerts for sudden drops in sentiment, rising call reasons, or changes in compliance.
Analyze every conversation across voice, chat, and messaging to surface key themes, behaviors, and signals. From sales effectiveness to service breakdowns, get the insights you need to coach smarter and improve CX.
Connect survey feedback, call reasons, sentiment, and resolution data to uncover what’s driving satisfaction or friction.
Ensure every coaching action drives measurable improvements in the areas that matter most to your contact center.
30 minutes today can extend your contact center capacity by 30%.
