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AmplifAI Earns Frost & Sullivan’s 2022 Competitive Strategy Leadership Award

Julie Hsu

San Antonio, TX — September 20, 2022— Based on its recent analysis of the performance enablement platform industry, Frost & Sullivan recognizes AmplifAI with the North America Competitive Strategy Leadership Award for boosting corporate performance with its artificial intelligence (AI)-driven performance enablement software. AmplifAI’s solutions help organizations automate their operations, improve decision-making, and increase productivity with accurate data and top-notch AI functionalities.

By leveraging employee performance data, the company delivers meaningful insights based on a company’s top performers, enabling the optimization of business results, and boosting productivity.

AmplifAI-Award-Logo

The platform highlights the outstanding qualities of the organization’s top performers to identify behavioral patterns and actions that the team can replicate, and then proposes customized actions, such as effective training, coaching, learning, and recognition. Later, AmplifAI’s platform measures the results achieved based on its feedback to optimize the organization’s performance further.

“AmplifAI’s innovative platform is a comprehensive solution that improves performance outcomes across the enterprise – from associates to team leaders, supervisors, managers, and executives. The company’s solutions are applicable in several industry verticals, including business process outsourcing (BPO) and contact centers, financial services, retail, managed services, healthcare, and communications and media,” said Elizabeth Whynott, Best Practices Research Analyst at Frost & Sullivan. “The role-driven AmplifAI platform has an easy-to-use and intuitive dashboard for all levels of business applications. At the organizational level, businesses can compare performance at top levels across groups, BPO, and internal teams, and by various metrics (e.g., sales conversion percentage, quality, and average handle time).”

AmplifAI’s  AI-driven software is user-friendly and intuitive, providing real-time feedback, making it a timely and efficient solution. Additionally, the company’s customer success approach is founded on providing unparalleled customer service and support throughout the process to help customers take full advantage of the platform’s potential, further facilitating its use and growth opportunities within an organization.

As a result, AmplifAI achieves high customer satisfaction and has positioned itself as a trusted partner and market leader in the performance enablement platform industry.

“The platform’s simple implementation, comprehensive metrics and insights, cost-effectiveness, and continuous enhancements are all testament to the company’s commitment to delivering exceptional customer value and high satisfaction,” noted Whynott. “AmplifAI uses client feedback, combined with a keen focus on industry trends and needs, to guide its product roadmap and continuously evolve its platform to maintain its innovative edge. Furthermore, the company conducts periodic client satisfaction surveys to ensure high customer satisfaction and continually receives scores above 90.” Due to its strong performance, AmplifAI earns the 2022 Frost & Sullivan North America Competitive Strategy Leadership Award in the performance enablement platform industry.

Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a strategy that results in stronger market share, competitive brand positioning, and customer satisfaction.

About AmplifAI

At AmplifAI, we’re applying science to make teams better. AmplifAI was founded with the goal of leveraging data to create a personalized environment that enables every employee to succeed. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable performance, improve people and make work more fun – wherever work is happening. Powering success for companies like The Home Depot, GoDaddy, Premier Bank, University of Miami, and DispatchHealth.

Read the original press release.

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Benefit
Result
💯
Improved Performance & Customer Experience
Month over month gains in Issue Resolution,
FCR and NPS;
Month over month reductions in Handle times,
ACW and Hold
👥
Winning additional client headcount
30% improvement in sales conversion
💪
Retaining talented people
8-point reduction in turnover
💰
Improving financial performance
10% increase in utilization

Summary

The future of success in your contact center is contingent on how you impact performance in ways that are both immediate and sustainable. And it doesn’t matter whether your agents are on-site, at-home, full-time, part-time, or temporary – you must deliver on performance.

Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!

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Connect with the authors:

Melissa Pollock Customer Success at AmplifAI

Jim Rembach President at CX Media

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