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AmplifAI's Micro-Learning Library

Contact Center training

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Call Center Best Practices

Specific, concise learning resources are critical to growth of frontline associates. We've compiled a collection of sales, collections, soft skills and performance coaching micro- and nano-learnings that are open for you to watch anytime. We constantly update our library, so make sure to sign up, gain access and bookmark the library!

Why do we give free access?

Valuable learning resources are only the first part of an effective learning and training program. The proper distribution and performance impact measurement of those learning resources is the second - and this is where AmplifAI's magic does the heavy lifting. Continue reading below to discover more about our data-driven learning intelligence.

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What's Inside?

Sales

Name
Series
1.0
Cross-selling & Up-selling Part 1
Sales
1.1
Cross-selling & Up-selling Part 2
Sales
2.0
Up-selling Definition
Sales
3.0
What is Up-selling?
Sales
4.0
Cross-selling Definition
Sales
5.0
What is Cross-selling?
Sales
6.0
Recommendations Part 1
Sales
6.1
Recommendations Part 2
Sales
6.2
Recommendations Part 3
Sales
7.0
Smile
Sales
8.0
Genuinely Compliment your Customer
Sales
9.0
Take a Genuine Interest in your Customer
Sales
10.0
Listen Carefully
Sales
11.0
Speak your Customer’s Language
Sales
12.0
Disagreeing with Customers
Sales
13.0
Choose your Battles
Sales
14.0
What’s The Difference Between Up-Selling and Cross-Selling part 1
Sales
14.1
What’s The Difference Between Up-Selling and Cross-Selling part 2
Sales
15.0
Customers should feel like they gain from Up-Selling and Cross-Selling
Sales
16.0
Simple Ways To Use Up-Selling and Cross-Selling
Sales
17.0
Cut Down On The Options
Sales
18.0
Use Bundles
Sales
19.0
Give Your Customers What They Want
Sales
20.0
Keep The Price Increases Limited
Sales
21.0
Up-Selling and Cross-Selling Professionally
Sales
22.0
Practical new sales staff management & Motivation tips Part 1
Sales
22.1
Practical new sales staff management & Motivation tips Part 2
Sales
23.0
Have a Plan
Sales
24.0
Networking
Sales
25.0
Rotate around Core Departments
Sales
26.0
Allotting Time
Sales
27.0
Shadowing
Sales
28.0
Tagging
Sales
29.0
Provide Best Practices
Sales
30.0
Be Present for Sales
Sales
31.0
Example Selling
Sales
32.0
Free Ways to Motivate your Sales Team Part 1
Sales
32.1
Free Ways to Motivate your Sales Team Part 2
Sales
33.0
Low Cost Ways to Motivate your Sales Team Part 1
Sales
33.1
Low Cost Ways to Motivate your Sales Team Part 2
Sales
34.0
The Analytical Buyer
Sales
35.0
The Analytical Buyer Tips
Sales
36.0
The Amiable Buyer
Sales
37.0
The Amiable Buyer Tips
Sales
38.0
The Expressive Buyer
Sales
39.0
The Expressive Buyer Tips
Sales
40.0
The Driver
Sales
41.0
The Driver Tips
Sales
42.0
Selling to Different Personality Types Conclusion
Sales
42.0
Handling Objections
Sales
43.0
The #1 Rule
Sales
44.0
The Main Process of Dealing with Objections part 1
Sales
44.1
The Main Process of Dealing with Objections part 2
Sales
44.2
The Main Process of Dealing with Objections part 3
Sales
44.3
The Main Process of Dealing with Objections part 4
Sales
45.0
Types of Objections
Sales
46.0
APAC Model
Sales
47.0
Techniques for Handling Objections part 1
Sales
48.0
Techniques for Handling Objections part 2
Sales
49.0
Techniques for Handling Objections part 3
Sales
50.0
Pre-empting Objections
Sales
51.0
Features Advantages and Benefits part 1
Sales
51.1
Features Advantages and Benefits part 2
Sales
52.0
Benefits
Sales
53.0
Closing Techniques part 1
Sales
53.1
Closing Techniques part 2
Sales
53.2
Closing Techniques part 3
Sales
53.3
Closing Techniques part 4
Sales
53.4
Closing Techniques part 5
Sales
53.5
Closing Techniques part 6
Sales

Collections 

Name
Series
1.0
Collections Definitions
Collections
2.0
How To Be A Good Debt Collector Part 1
Collections
2.1
How To Be A Good Debt Collector Part 2
Collections
2.2
How To Be A Good Debt Collector Part 3
Collections
2.3
How To Be A Good Debt Collector Part 4
Collections
3.0
Intellectual Debtor
Collections
4.0
Emotional Debtor
Collections
5.0
Incidental Debtor
Collections
6.0
Deceptive Debtor
Collections
7.0
Technique Part 1
Collections
7.1
Technique Part 2
Collections
7.2
Technique Part 3
Collections
7.3
Technique Part 4
Collections
7.4
Technique Part 5
Collections
8.0
Steps of a Collection Call
Collections
9.0
Pre-Call Preparation
Collections
10.0
Identify and Speak only with the Debtor
Collections
11.0
Disclose the Purpose of the Call
Collections
12.0
Stalls and Objections
Collections
13.0
The “Close Out” Technique
Collections
14.0
Tell the Debtor why you are calling but DON’T ask for money
Collections
15.0
Ask Questions you already know the Answer to
Collections
16.0
Ask the Debtor a simple YES or NO Question
Collections
17.0
Debt Collection Negotiations
Collections
18.0
Be ready to compromise if you have to
Collections
19.0
Never give anything for free
Collections
20.0
Always have a back-up plan
Collections
21.0
Stress time urgency at all times
Collections
22.0
Never ask the debtor how much you can pay
Collections
23.0
The take away close
Collections
24.0
The power of “Silence”
Collections
25.0
Go for the fastest payment method possible
Collections
26.0
Don’t take it personally
Collections
27.0
Listen actively to the Debtor
Collections
28.0
Post call follow up
Collections
29.0
Document each call Part 1
Collections
29.1
Document each call Part 2
Collections
29.2
Document each call Part 3
Collections

Soft skills

Name
Series
1.0
Great Greetings
Soft Skills
2.0
Reacting to their Reason
Soft Skills
3.0
Conversational Flow
Soft Skills
4.0
Listening and Acknowledging
Soft Skills
5.1
Vocal Confidence - Volume, Pitch, Pace
Soft Skills
5.2
Vocal Confidence - Pausing, Emphasis, Annunciation
Soft Skills
9.0
Pacing to Lead
Soft Skills
10.0
Taking a genuine interest in others
Soft Skills
11.0
6 Quick ways to sharpen your rapport
Soft Skills
12.0
Understanding Behavioral Styles and Personality Types
Soft Skills
13.0
What is a social style
Soft Skills
14.0
The Assertive Scale
Soft Skills
15.0
The Sociability Scale
Soft Skills
16.1
Characteristics of behavioral styles
Soft Skills
16.2
Driver
Soft Skills
16.3
Analytical
Soft Skills
16.4
Amiable
Soft Skills
16.5
Expressive
Soft Skills
17.1
In the Sender
Soft Skills
17.2
In the Receiver
Soft Skills
18.1
Other Barriers to Communication pt. 1
Soft Skills
18.2
Other Barriers to Communication pt. 2
Soft Skills
18.3
Other Barriers to Communication pt. 3
Soft Skills

performance coaching

Name
Series
1.0
Preparing for Coaching
Performance Coaching
2.0
Making a Connection
Performance Coaching
3.0
Discussing Behaviors
Performance Coaching
4.0
Identifying and agreeing on Solutions
Performance Coaching
5.0
Getting Specific Agreements
Performance Coaching
6.0
Reinforcing through Follow-Through
Performance Coaching
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