AI-Driven Coaching for Contact Centers

The #1 AI Coaching Platform. Trusted by CX Leading Brands.

16%

Increased FCR

Leading National Bank cashes in on improved First Call Resolution Scores thanks to AI-Driven coaching.

20%

Improved CSAT

The Home Depot hammers higher CSAT scores by nailing streamlined coaching processes.

88%

More Appointments Booked

Sonic leaders booked 88% more appointments by saving time preparing data for coaching activities.

$380K

Savings across 300 agents

Discover cashes in on savings thanks to effective leaders and skilled frontline agents

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Human-Led, AI-Driven Coaching

Build a CX-leading powerhouse with effective, AI-driven coaching.

Before AmplifAI

Organization Pain

Significant time and money spent on employee coaching without measuring its impact on performance, morale, or retention

Organizational priorities shift, but communicating and actioning them down to frontline teams is slow and inconsistent

Director and VP Pain

Frontline leaders can’t engage with associates because they are overwhelmed with data, metrics and action plans

Inconsistent behavior and skills assessment reduce coaching impact on team performance and hurt results

Frontline Leader Pain

Too much time spent gathering and analyzing data. Not enough focus on leading and developing the team.

Team leads have limited analytics expertise, but are expected to execute data-driven coaching

Agent Pain

Low performance caused by inconsistent access to data and scorecards, and ineffective coaching and feedback

Moments that deserve recognition often go unnoticed and unrecognized by leadership, leading to low morale and high burnout

After AmplifAI

Organization Gain

Turn coaching investments into a quantifiable driver of revenue growth, cost savings, and improved performance

Remove the gap between leadership's evolving priorities and frontline team actions with AI-driven game plans

Director and VP Gain

Take the analytics out of the equation and remove the friction between frontline associates, team leads and managers

Develop high-performing leaders consistently and expand supervisor reach with effectiveness insights

Frontline Leader Gain

Save 60% of time-spent-on-reporting and reinvest savings into agent coaching and recognition

Elevate coaching impact with AI-prepared action plans for every coaching and follow up interaction

Agent Gain

Grow to peak potential with access to real-time performance data and meaningful, measurable coaching moments

Agents are recognized when they do well, feel seen when they make an impact, and financially incentivized to excel.

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Coaching Features

The future of coaching is here.

Jump into a world where AI removes the barriers to frontline CX excellence.

AI-Driven Coaching Actions

Identify and recommend the most impactful coaching opportunity for each agent with our AI

Auto Follow up and Recognition

Trigger the right reaction after every coaching session based on agent KPI improvement

Coaching Effectiveness Scores

Measure the impact of a team leader's coaching on agent performance

AI Notes, Audio and History

Generate AI coaching summaries using recorded audio and store for historical coaching

Custom Coaching Forms

Create a standard template that aligns specific KPIs, behaviors and notes to every interaction

Smart Coaching Goals

Factor in historical trends and peer performance to every coaching commitment