Most coaching tools stop at the agent level. AmplifAI takes it further. We give leaders at every level—supervisors, managers, quality leaders—clear visibility into every performance metric that matters, from agent KPIs to quality scores to leadership effectiveness.
But we don’t just show you the data—we unify it all and use AI to recommend the right next action for every person. Whether you’re coaching an agent to improve their CSAT, helping a supervisor become a stronger leader, or ensuring quality leaders can connect their insights to results, AmplifAI keeps everyone focused on what moves performance forward.
It’s not coaching in silos—it’s coaching across the entire organization, aligned to your goals.