2026 cmp research prism report amplifai leading automated qa and quality management provider

2026 CMP Prism Report: See Why AmplifAI is Named a Leading Auto QA/QM Provider

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AI-Powered Contact Center Transformation

Maximize contact center impact with employee-centric AI
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Quality
Data
AI + Actions
Performance
Coaching
Performance Intelligence
AI-Driven Coaching
AI-Driven Quality
AI + Actions
Data Ingestion
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Performance Intelligence

Role-Based Transparency
Solve the problem of manual data collection and analysis. See every metric from every system in one place.
Benefits
Features
Maximize Leader Productivity
Ensure Frontline Accountability
Unify Contact Center Data
Unified Contact Center Data
Role-Based Intelligence
High Performer Personas
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performance intelligence role based transparency
88%
More appointments booked
ai driven coaching
17%
CSAT Improvement
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Coaching

AI-Driven, Next Best Coaching Actions
Effective coaching has never been faster. Our AI plans, prepares & summarizes every coaching session - helping leaders coach effectively and efficiently.
Benefits
Features
Automate Time-Consuming Performance Analysis
Measure and Elevate Supervisor Effectiveness
Amplify Agent Results
Next Best Coaching Action
Measure Coaching Effectiveness
AI Summaries and Notes
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Engagement

Gen AI Recognition and Gamification
Celebrate good performance and reap the rewards. Our AI uncovers every praiseworthy moment - all you have to do is recognize.
Benefits
Features
Cultivate Positive Reinforcement
Recognize Every Praiseworthy Moment
Reduce Agent Attrition
Gen AI Recognition
Games and Leaderboards
Incentive Calculators
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AmplifAI Gamification and Recognition
"I love how AmplifAI helps to create a better and more inclusive culture across our front line agents and their support staff "
Mark E.
Dir. of Performance Management
20%
CSAT Improvement
AmplifAI Call Center Quality Assurance
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Quality

Auto QA, Evaluations and Actions
Save quality teams from drowning in data. Our AI analyzes and scores every call - and uses insights to trigger coaching actions across organizations.
Benefits
Features
Automate Manual and Repetitive QA Tasks
Scale Action-Ready QA Insights
Accelerate CSAT and CX Improvements
QA Automation
QA-Driven Coaching
Evaluations and Calibrations
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ai and actions contact center consistency and efficiency

AI + Actions

Contact Center Consistency and Efficiency
Create the ultimate customer experience with AI-powered teams that are always prepared to resolve complex interactions and expand opportunities.
Benefits
Features
Maximize Leader Productivity
Ensure Frontline Accountability
Unify Contact Center Data
Unified Contact Center Data
Role-Based Intelligence
High Performer Personas
Learn more

Data Ingestion

Agnostic Integrations, Continuous Updates
Seamlessly connect every data source – from CRMs to Omnichannel to spreadsheets. No data is left behind, powering your contact center with complete, real-time insights.
Benefits
Features
Cultivate Positive Reinforcement
Recognize Every Praiseworthy Moment
Reduce Agent Attrition
Gen AI Recognition
Games and Leaderboards
Incentive Calculators
Learn more
AmplifAI Gamification and Recognition
The #1 AI-Driven Action Platform. Trusted by CX Leading Brands.
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$380K
Savings across 300 agents
Leaders cash in on savings thanks to highly engaged and recognized frontline agents
The Home Depot Logo
20%
Elevated CSAT
The Home Depot builds stronger teams and CSAT with positive agent reinforcement
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$1.5M
Savings from retention
A Global BPO saves $1.5M by improving agent retention by 12% (annualized)
cox telecommunications
13%
Improved CX 
Cox Communications uncovered key insights with systematic, effective follow up.
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