AmplifAI Earns Frost & Sullivan’s 2022 Competitive Strategy Leadership Award
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The Future of Contact Center Coaching: Our Top 5 Coaching Capabilities

Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!‍

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Learning & Development

Empowering Skill-Building & Performance with a DIY-Learning Culture

Technology is enabling us to model consumer like-learning and empower our teams to take part in their own self-learning journeys – simultaneously driving engagement and performance, and reinforcing developmental conversations!

Coaching

Call Center Coaching Effectiveness: 5 Steps To (Finally!) Realizing A Return On Coaching

If you’re concerned about coaching impact and ROI, then you must master these 5 Steps to Coaching Effectiveness!‍

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Coaching

Top 10 Reasons Contact Center Coaching Fails to Improve Customer Experience and Employee Performance

Call Center Coaching Effectiveness has long been a challenge for both BPO/Outsourcers and direct contact centers alike. Here are the top 10 causes we repeatedly see contributing to stagnant customer experience, waning employee morale, and disappointing performance improvements.

Company News

AmplifAI to Enable Frontline Performance for Iterum Connections

Iterum selects AmplifAI as preferred provider of performance enablement enabling Iterum to replicate top performers, drive better employee engagement, and deliver higher quality customer experiences.

Learning & Development

3 Ways to Drive Effortless Employee Learning Experiences

ICMI Featured Contributor article. Are you providing your workers an effortless learning experience? Or are they exhausting all of their energy before they can even access the right resources?

Company News

AmplifAI Earns Frost & Sullivan’s 2022 Competitive Strategy Leadership Award

We are excited to announce that AmplifAI earned Frost & Sullivan’s 2022 Competitive Strategy Leadership Award for Its Advanced Performance Enablement Solutions.

Coaching

Call Center Coaching Effectiveness: 5 Steps To (Finally!) Realizing A Return On Coaching

If you’re concerned about coaching impact and ROI, then you must master these 5 Steps to Coaching Effectiveness!‍

Learning & Development

Micro-Learning with Macro Results

Micro-learning, while not a new concept, is extremely effective. And we're taking it to a new level with the integration and intelligent distribution of micro- and nano-learnings throughout global contact center operations.

Press & Events

AmplifAI Takes Spot 1,396, Top 30%, on 2022 Inc. 5000 List

The 2022 Inc. 5000 list honors America's fastest-growing private companies.

Company News

AmplifAI Announces Investment from Breyer Capital

AmplifAI, the leading People Enablement Platform for employee-focused enterprises, today announced that Breyer Capital has joined the Company’s Series A funding round.

Company News

iQor Selects AmplifAI AI-Driven Performance Enablement Platform

iQor announced today its selection of the AmplifAI AI-driven performance enablement platform.

Company News

AmplifAI Launches New Channel Partner Program

We are excited to announce the launch of a new channel partner program aimed at furthering our commitment to the channel and driving increased revenue

Coaching

AmplifAI Announces Customer Care Experts Reveal Secrets To Superior Performance

AmplifAI's CEO will lead a discussion with industry titans at Customer Contact Week 2022 Event in Las Vegas.

5 AI Use Cases in Contact Centers - But What About Supervisors?

There's a theme within the flurry of articles about AI, a common thread revealing where AI is being leveraged, and where AI appears largely under leveraged.

Coaching

ABC's of Engagement

For employees to do better, we as leaders and managers have to be better. We hold the power to engage and empower our people - to Advocate. Believe. And Communicate.

Coaching

Save Time, Coach More

In a conversation with a prospective customer last month, we were talking about augmenting managers' time and coaching competency and we were asked, "How do you save my team leaders time and help make them better coaches?" It's an excellent question, and one we're often answering so we thought we'd share it.

Deloitte's 2017 Global Call Center Survey

Deloitte's 2017 Global Call Center Survey released mid-May polled executives from over 450 contact centers in 16 countries about their current and future priorities over the next two years. Results shows close to 90% of respondents named 'Improving Customer Experience' as a strategic focus, and all respondents said they are planning to invest in "Emerging Technologies".

AI Could Liberate 50% of Managers' Time

AI augments human work - creating efficiency by automating administrative and organization tasks that managers don't have time for, (but without doing, can't be effective), freeing them to spend more time doing the things that humans do best.

Coaching

What does a person need to change behavior?

This is a question best resolved with a formulaic answer: Know How + Willingness = Action. We coach to affect a person’s know-how to do a certain thing, but how we coach affects their willingness to change how they do it.

Coaching

Why Do We Coach?

So what is it fundamentally that we want from coaching? What is the return on our time investment? The simplest answer is...

Coaching

Why is it so hard to get people to change behaviors? Part 2

Consider this...all behavior IS action, but there are different categories of actions, and that differentiation is extremely useful when observing and evaluating performance in preparation for coaching.

Coaching

Why is it so hard to get people to change behaviors? Part 1

Let's be clear - we all want to do better, but if we knew how to change in order to do, or be, better at something, we likely would!

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