We're thrilled to announce that AmplifAI has been recognized as a Gartner Cool Vendor in Customer Service and Support Technology for 2024.
Discover how unified contact center management boosts efficiency, engagement, and retention. Learn actionable strategies for overcoming fragmented systems and unlocking team potential with AI-driven solutions.
60+ Generative AI Statistics. Featuring the latest trends, challenges, ROI, and business case for Gen AI adoption in 2025.
AI for quality assurance doesn’t have to mean sending data outside your walls. Learn why on-premise AI is the new standard for financial service CX.
Learn everything you need to know about call center productivity - from key productivity metrics to tools and strategies you can leverage to improve productivity.
Explore the different types of AI Coaching. From AI-Led to AI-Enabled, we compare the two, demystify the hype, and examine the science to reveal which type of AI Coaching is best for the contact center.
Discover how call center gamification drives agent engagement, improves customer experience, and boosts operational performance. Learn key elements, benefits, and risks to building a winning strategy.
Overwhelmed by call center analytics? Learn how to analyze contact center data, apply AI-powered strategies, and turn insights into actions that improve agent performance, customer satisfaction, and efficiency.
Discover the best call center coaching software for 2025. Our comprehensive guide explores the benefits, key features, and top coaching solutions to empower your team leaders, drive agent performance, and elevate customer experience
Discover the pros and cons of Real-Time Agent Assist in your contact center. Learn how to leverage Real-Time Assist tools while still maintaining the essential human touch your customers need.
Learn how to navigate call center compliance with our comprehensive guide. Discover key regulations, consequences of non-compliance, and best practices to protect your contact center.
Learn the agent coaching best practices, common challenges and solutions. Explore how AI capabilities support contact center leaders to deliver exceptional coaching outcomes.
25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.
Examples of effective call center coaching feedback, tips and best practices for delivering feedback to agents, common coaching feedback mistakes (and how to avoid them), the benefits of delivering coaching feedback the right way.
Call Center Quality Management Best Practice Guide: Learn about the definitions, differences, benefits, challenges, and how call center quality management software can help perfect your quality management strategy.
80+ Customer Service Statistics. Featuring the latest trends in customer experience, customer service quotes, and tips for 2025
Discover the top 12 call center performance management software. Explore features, benefits, and considerations to find the perfect solution for your contact center in 2025.
Compare the 11 best call center quality assurance software platforms in 2025. See side-by-side feature comparisons, best fit, use cases, pitfalls of specialized QA, and find the right QA software for your contact center.
Discover the best call center gamification software for 2025. Boost agent engagement, performance, and customer satisfaction with our expert guide.
Improve Average Handle Time in your call center with expert strategies. Learn to calculate Average Handle Time (AHT), set benchmarks, and improve efficiency without sacrificing quality. Master AHT for better customer satisfaction and operational success.
Get ready for your call center leadership interview with expert-backed questions and response strategies. Learn how to showcase leadership, problem-solving, and strategic decision-making.
