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Call Center Coaching Feedback: Everything You Need to Know

Examples of effective call center coaching feedback, tips and best practices for delivering feedback to agents, common coaching feedback mistakes (and how to avoid them!), and the benefits of delivering coaching feedback the RIGHT way.

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Coaching

12 Top Resources for Contact Center Leaders to Start 2023

Now is a great time to get started on your goals for the coming year. Check out this list of 12 blogs, podcasts, books, and more to help contact center leaders, supervisors, and associates tackle the challenges that might be coming in 2023. 

Learning & Development

Empowering Skill-Building & Performance with a DIY-Learning Culture

Technology is enabling us to model consumer like-learning and empower our teams to take part in their own self-learning journeys – simultaneously driving engagement and performance, and reinforcing developmental conversations!

AllCoachingLearning & DevelopmentPress & EventsCompany News
Coaching

Call Center Coaching Feedback: Everything You Need to Know

Examples of effective call center coaching feedback, tips and best practices for delivering feedback to agents, common coaching feedback mistakes (and how to avoid them!), and the benefits of delivering coaching feedback the RIGHT way.

Coaching

12 Top Resources for Contact Center Leaders to Start 2023

Now is a great time to get started on your goals for the coming year. Check out this list of 12 blogs, podcasts, books, and more to help contact center leaders, supervisors, and associates tackle the challenges that might be coming in 2023. 

Coaching

5 Tips to Improve Contact Center Efficiency in a Recession

How can you improve efficiency during an economic downturn? It starts with data analysis, optimizing customer experiences, streamlining processes, adapting to change, and supporting and training your call center employees.

Coaching

4 Tactics for 2023: Building a Culture of Improvement in Your Contact Center Team

A daily gameplan has been created to help others lead like the best in 2023, based on the actions of top talent from the previous year. The plan includes activities such as coaching, recognition, sharing best practices, and having fun with the team, and aims to show that focused, consistent action creates results.

Company News

AmplifAI to Enable Frontline Performance for Iterum Connections

Iterum selects AmplifAI as preferred provider of performance enablement enabling Iterum to replicate top performers, drive better employee engagement, and deliver higher quality customer experiences.

Company News

AmplifAI Earns Frost & Sullivan’s 2022 Competitive Strategy Leadership Award

We are excited to announce that AmplifAI earned Frost & Sullivan’s 2022 Competitive Strategy Leadership Award for Its Advanced Performance Enablement Solutions.

Press & Events

AmplifAI Takes Spot 1,396, Top 30%, on 2022 Inc. 5000 List

The 2022 Inc. 5000 list honors America's fastest-growing private companies.

Company News

iQor Selects AmplifAI AI-Driven Performance Enablement Platform

iQor announced today its selection of the AmplifAI AI-driven performance enablement platform.

Company News

AmplifAI Launches New Channel Partner Program

We are excited to announce the launch of a new channel partner program aimed at furthering our commitment to the channel and driving increased revenue

Coaching

AmplifAI Announces Customer Care Experts Reveal Secrets To Superior Performance

AmplifAI's CEO will lead a discussion with industry titans at Customer Contact Week 2022 Event in Las Vegas.

Company News

EY announces Sean Minter as Entrepreneur of the Year Finalist

Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2022 Central Plains Award finalist!

Company News

AmplifAI Announces Investment from Breyer Capital

AmplifAI, the leading People Enablement Platform for employee-focused enterprises, today announced that Breyer Capital has joined the Company’s Series A funding round.

Coaching

Turn the lucky few into the lucky many

High performers boost the performance of those lucky enough to sit next to them. We've created a way that turns those lucky few into the lucky many.

Press & Events

AmplifAI Closes $18.5M Series A

Earlier today, we announced the close of an $18.5 million Series A financing led by Greycroft. We’re excited to add Greycroft to our list of investors – which includes LiveOak Venture Partners, Dallas Venture Capital and Capital Factory.

Learning & Development

Next Level Sales Powered by Microlearning

In the era of DIY learning culture, microlearning provides a consistent learning experience for general education and field-specific tasks, such as sales rep training. Based on in-depth research of best practices we've compiled a collection of sales coaching micro- and nano-learnings that are available for you to watch anytime.

Learning & Development

Micro-Learning with Macro Results

Micro-learning, while not a new concept, is extremely effective. And we're taking it to a new level with the integration and intelligent distribution of micro- and nano-learnings throughout global contact center operations.

Coaching

The 5 Key People & Process Steps to Improving Your Coaching Effectiveness:

How do you develop your contact centers coaching competency and consistency, at scale, across multiple teams, programs, sites and locations? You leverage technology to augment both your processes and your people!

Learning & Development

Empowering Skill-Building & Performance with a DIY-Learning Culture

Technology is enabling us to model consumer like-learning and empower our teams to take part in their own self-learning journeys – simultaneously driving engagement and performance, and reinforcing developmental conversations!

Press & Events

AmplifAI’s intelligent Contact Centre solution gains ground in the UAE through partnership with TouchForce

We are extremely excited to announce our launch in the GCC with our newest partner Touchforce.

Coaching

Why Is It So Hard To Get People To Change Behaviors?

Let's be clear - we all want to do better, but if we knew how to change in order to do, or be, better at something, we likely would!

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