Premier Bankcard, Dispatch Health, and The Home Depot Reveal Secrets to Superior Performance Read more
Company
About Us

The Company, Team and Mission

Contact

Sales, Support & General Info

Newsletter

Stay up to date with AmplifAI

Press & Events

AmplifAI in the news and in person

Verticals
All Verticals
Financial Services

Managed Services

Health Care

Hospital Systems

Communications & Media

Technology

Contact Centers & BPOs

Work At Home

For BPOs
Resources
Company

Overview Video and Flyer

Coaching Guides

Best Practices for Contact Center Coaching

Data-Driven Learning and Training

Learning Intelligence and Free Micro-Learning Library

Case Studies

The Accelerated Results

Logo & Brand

Downloadable AmplifAI Assets

Call Center Coaching

The Comprehensive Guide to Improving Agent Performance
Start Learning
Partners
Partner Overview

Learn about AmplifAI's partners

Integrations

Learn about AmplifAI's Integrations

Amazon Connect

Technology Partner

Calabrio

Technology Partner

Five9

Technology Partner

Genesys

Technology Partner

Oracle

Technology Partner

Salesforce

Technology Partner

Talkdesk

Technology Partner

Zendesk

Technology Partner

Blog
Demo
Follow us on
Company
About Us

The Company, Team and Mission

Contact

Sales, Support & General Info

Newsletter

Stay up to date with AmplifAI

Press & Events

AmplifAI in the news and in person

Verticals
All Verticals
Financial Services

Managed Services

Health Care

Communications & Media

Technology

Contact Centers & BPOs

Work At Home

For BPOs
Resources
Company

Overview Video and Flyer

Coaching Guides

Best Practices for Contact Center Coaching

Case Studies

The Accelerated Results

Logo & Brand

Downloadable AmplifAI Assets

Call Center Coaching

The Comprehensive Guide to Improving Agent Performance
Start Learning
Partners
Partner Overview

Learn about AmplifAI's Partners

Integrations

Learn about AmplifAI's Integrations

Amazon Connect

Technology Partner

Calabrio

Technology Partner

Five9

Technology Partner

Genesys

Technology Partner

Oracle

Technology Partner

Salesforce

Technology Partner

Talkdesk

Technology Partner

Zendesk

Technology Partner

Blog
Demo
Follow us on

Micro-Learning with Macro Results

Micro-learning, while not a new concept, is extremely effective. And we're taking it to a new level with the integration and intelligent distribution of micro- and nano-learnings throughout global contact center operations.

Read More
Coaching

The Future of Contact Center Coaching: Our Top 5 Coaching Capabilities

Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!‍

Learning & Development

Empowering Skill-Building & Performance with a DIY-Learning Culture

Technology is enabling us to model consumer like-learning and empower our teams to take part in their own self-learning journeys – simultaneously driving engagement and performance, and reinforcing developmental conversations!

AllCoachingLearning & DevelopmentCompany, Press & EventsIndustry News
Company News

iQor Selects AmplifAI AI-Driven Performance Enablement Platform

iQor announced today its selection of the AmplifAI AI-driven performance enablement platform.

Company News

AmplifAI Launches New Channel Partner Program

We are excited to announce the launch of a new channel partner program aimed at furthering our commitment to the channel and driving increased revenue

Coaching

AmplifAI Announces Customer Care Experts Reveal Secrets To Superior Performance

AmplifAI's CEO will lead a discussion with industry titans at Customer Contact Week 2022 Event in Las Vegas.

Company News

EY announces Sean Minter as Entrepreneur of the Year Finalist

Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2022 Central Plains Award finalist!

Company News

AmplifAI Announces Investment from Breyer Capital

AmplifAI, the leading People Enablement Platform for employee-focused enterprises, today announced that Breyer Capital has joined the Company’s Series A funding round

Coaching

Turn the lucky few into the lucky many

High performers boost the performance of those lucky enough to sit next to them. We've created a way that turns those lucky few into the lucky many.

Press & Events

AmplifAI Closes $18.5M Series A

Earlier today, we announced the close of an $18.5 million Series A financing led by Greycroft. We’re excited to add Greycroft to our list of investors – which includes LiveOak Venture Partners, Dallas Venture Capital and Capital Factory.

Learning & Development

Next Level Sales Powered by Microlearning

In the era of DIY learning culture, microlearning provides a consistent learning experience for general education and field-specific tasks, such as sales rep training. Based on in-depth research of best practices we've compiled a collection of sales coaching micro- and nano-learnings that are available for you to watch anytime.

Learning & Development

Micro-Learning with Macro Results

Micro-learning, while not a new concept, is extremely effective. And we're taking it to a new level with the integration and intelligent distribution of micro- and nano-learnings throughout global contact center operations.

Coaching

The Future of Contact Center Coaching: Our Top 5 Coaching Capabilities

Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!‍

Coaching

The 5 Key People & Process Steps to Improving Your Coaching Effectiveness:

How do you develop your contact centers coaching competency and consistency, at scale, across multiple teams, programs, sites and locations? You leverage technology to augment both your processes and your people!

Coaching

The Top 3 People Skills Challenges

According to DDI, the #1 reason Frontline Leaders fail is because of interpersonal skills associated to coaching. And, 80% of Agents who leave, do so because of their direct Supervisor.

Coaching

The Top 5 Procedural Coaching Challenges

Skill gaps are growing – because of the continued digital evolution and increasing necessity for contact center Agents to apply deeper relationship-building, multi-tasking, and problem-solving skills.

Learning & Development

Empowering Skill-Building & Performance with a DIY-Learning Culture

Technology is enabling us to model consumer like-learning and empower our teams to take part in their own self-learning journeys – simultaneously driving engagement and performance, and reinforcing developmental conversations!

Press & Events

AmplifAI’s intelligent Contact Centre solution gains ground in the UAE through partnership with TouchForce

We are extremely excited to announce our launch in the GCC with our newest partner Touchforce.

Coaching

Why Is It So Hard To Get People To Change Behaviors?

Let's be clear - we all want to do better, but if we knew how to change in order to do, or be, better at something, we likely would!

6 Ways To Prepare Call Center Employees For Difficult Calls

6 Ways To Prepare Call Center Employees For Difficult Calls: Develop Protocols, Train Employees, Discourage Holding, Allow Compensation, Hold Meetings, Consistent Praise

Press & Events

AmplifAI Joins Five9s New App Marketplace

AmplifAI is transforming Five9's Intelligent Contact Center data into automated, effective actions that make managers better leaders and agents higher performers - resulting in improved employee performance, employee engagement and overall customer experience.

Press & Events

Announcing: AmplifAI is an AWS Partner Network (APN) Partner!

With the new integration, AmplifAI’s Performance Acceleration Platform transforms real-time call data from Amazon Connect into automated, effective actions that make managers better leaders and agents higher performers

Coaching

Call Center Coaching Effectiveness: 5 Steps To (Finally!) Realizing A Return On Coaching

If you’re concerned about coaching impact and ROI, then you must master these 5 Steps to Coaching Effectiveness!‍

Next
Company
About UsBlogResourcesPartnersPress & EventsCareers
Verticals
Financial ServicesManaged ServicesHealth CareHospital SystemsCommunications & MediaTechnologyContact Centers & BPOsAll Verticals
Contact Us
General InquirySchedule DemoInfo@AmplifAI.com
Follow Us
Minority Business Enterprise Certified

Stay up to date with our newsletter!

© 2022 AmplifAI Solutions, Inc.