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AmplifAI Named a Gartner® Cool Vendor
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amplifai contact center ai for performance management, coaching, quality assurance, gamification-recognition
Platform
Platform Overview
Unified Contact Center Transformation.
Data Integration
Connect every data source for real-time, actionable insights.
Performance Management
Real-time performance views tailored to every role’s needs.
Quality Assurance
AI-driven QA automation powered by 100% of your data.
AI-Enabled Coaching
Empower teams with role-specific, AI-enhanced coaching.
Gamification & Recognition
Boost engagement with AI-powered rewards and gamification.
AI Capabilities
Scale success by replicating high-performer actions with AI.
Verticals
Retail
Enhancing customer experience and sales through intelligent performance tools
Financial Services
AI-driven transformation for Banking, Insurance, and Financial Contact Centers.
BPOs & Outsourcers
Scalable solutions to elevate team performance and deliver client success with ease.
Healthcare
Improving patient engagement and service quality with actionable insights.
Travel, Tourism, Hospitality
Enabling seamless guest journeys with smarter service and enhanced team efficiency.
Communications, Media, Technology
Streamlining support and productivity for tech-forward contact centers.
Partners
Partner Overview
Explore partnership opportunities to grow with AmplifAI.
Become a Partner
Join our network to drive success with AmplifAI solutions.
Integrations
Seamlessly connect with CCaaS, CRM, Voice, and 150+ platforms.
Register a Lead
Submit leads through our form and earn partnership credit.
Company
About AmplifAI
Discover our story, mission, and the team driving our vision.
Contact Us
Reach out for sales inquiries, support, or general questions.
Press & Events
Stay updated on the latest press releases and AmplifAI events.
Careers
Join our growing team and build your future with AmplifAI!
Resources
Resource Library
Access a curated collection of tools and insights for success.
Customer Stories
See how leaders like The Home Depot are thriving with AmplifAI.
Product Videos
Discover AmplifAI in action with detailed product walkthroughs.
Coaching Guides
Get the 8-part guide to mastering call center coaching.
Blog
Explore trends in AI and contact center management innovation.
Brand Assets
Download high-quality brand resources for your campaigns.
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AmplifAI Recognized as a Gartner® Cool Vendor in Customer Service and Support Technology Report

We're thrilled to announce that AmplifAI has been recognized as a Gartner Cool Vendor in Customer Service and Support Technology for 2024.

Read More
Industry News

Contact Center Management: The Definitive Guide for 2025

Discover how unified contact center management boosts efficiency, engagement, and retention. Learn actionable strategies for overcoming fragmented systems and unlocking team potential with AI-driven solutions.

Industry News

60+ Generative AI Statistics You Need to Know in 2025

60+ Generative AI Statistics. Featuring the latest trends, challenges, ROI, and business case for Gen AI adoption in 2025.

AllCoachingLearning & DevelopmentPress & EventsCompany News
Learning & Development

Speech Analytics in Call Centers: From Data to Action

Learn how speech analytics transforms call center data into actionable insights and how to leverage it for improved agent performance, enhanced customer experience, and optimized operations.

Learning & Development

Transformation of Customer Experience in Financial Services

Discover how AI is transforming customer experience in financial services for 2025. From tackling industry hurdles to delivering exceptional CX, learn how leading financial institutions are boosting their bottom line by building up their frontline.

Industry News

Why On-Premise AI for Auto QA Is Becoming Non-Negotiable in Financial Services

AI for quality assurance doesn’t have to mean sending data outside your walls. Learn why on-premise AI is the new standard for financial service CX.

Learning & Development

Call Center Productivity: Ultimate Guide to Metrics, and Strategies (2025)

Learn everything you need to know about call center productivity - from key productivity metrics to tools and strategies you can leverage to improve productivity.

Coaching

AI Coaching: AI-Enabled vs AI-Led

Explore the different types of AI Coaching. From AI-Led to AI-Enabled, we compare the two, demystify the hype, and examine the science to reveal which type of AI Coaching is best for the contact center.

Learning & Development

Call Center Gamification: How It Works, and Why It Matters

Discover how call center gamification drives agent engagement, improves customer experience, and boosts operational performance. Learn key elements, benefits, and risks to building a winning strategy.

Learning & Development

Call Center Analytics: What They are and How to Use Them Effectively

Overwhelmed by call center analytics? Learn how to analyze contact center data, apply AI-powered strategies, and turn insights into actions that improve agent performance, customer satisfaction, and efficiency.

Industry News

Contact Center Management: The Definitive Guide for 2025

Discover how unified contact center management boosts efficiency, engagement, and retention. Learn actionable strategies for overcoming fragmented systems and unlocking team potential with AI-driven solutions.

Coaching

9 Best Call Center Coaching Software (2025)

Discover the best call center coaching software for 2025. Our comprehensive guide explores the benefits, key features, and top coaching solutions to empower your team leaders, drive agent performance, and elevate customer experience

Coaching

The Pros & Cons of Real-Time Agent Assist in Contact Centers

Discover the pros and cons of Real-Time Agent Assist in your contact center. Learn how to leverage Real-Time Assist tools while still maintaining the essential human touch your customers need.

Coaching

Call Center Compliance: Regulations, Challenges and Best Practices (2025)

Learn how to navigate call center compliance with our comprehensive guide. Discover key regulations, consequences of non-compliance, and best practices to protect your contact center.

Coaching

Agent Coaching: Best Practices, Challenges & Solutions

Learn the agent coaching best practices, common challenges and solutions. Explore how AI capabilities support contact center leaders to deliver exceptional coaching outcomes.

Industry News

25+ Gamification Statistics You Need to Know in 2025

25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.

Coaching

Call Center Coaching Feedback: Examples, Best Practices

Examples of effective call center coaching feedback, tips and best practices for delivering feedback to agents, common coaching feedback mistakes (and how to avoid them), the benefits of delivering coaching feedback the right way.

Learning & Development

Call Center Quality Management Best Practice Guide

Call Center Quality Management Best Practice Guide: Learn about the definitions, differences, benefits, challenges, and how call center quality management software can help perfect your quality management strategy.

Learning & Development

80+ Customer Service Statistics You Need to Know in 2025

80+ Customer Service Statistics. Featuring the latest trends in customer experience, customer service quotes, and tips for 2025

Industry News

12 Best Call Center Performance Management Software 2025

Discover the top 12 call center performance management software. Explore features, benefits, and considerations to find the perfect solution for your contact center in 2025.

Industry News

11 Best Call Center Quality Assurance (QA) Software 2025

Compare the 11 best call center quality assurance software platforms in 2025. See side-by-side feature comparisons, best fit, use cases, pitfalls of specialized QA, and find the right QA software for your contact center.

Industry News

The 7 Best Call Center Gamification Software Tools (2025)

Discover the best call center gamification software for 2025. Boost agent engagement, performance, and customer satisfaction with our expert guide.

Industry News

60+ Generative AI Statistics You Need to Know in 2025

60+ Generative AI Statistics. Featuring the latest trends, challenges, ROI, and business case for Gen AI adoption in 2025.

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Product
Product Overview
Coaching
Gamification & Engagement
Quality Assurance
Auto QA
Performance Management
AI and Actions
Data Integration
Verticals
Retail Services
Financial Services
BPOs & Outsourcers
Health Care
Hospitality and Travel
Communications, Media and Technology
Company
About us
Careers
Contact Us
Press
Events
Partners
Partner Overview
Become a Partner
Integrations
Register a Lead
Logo & Brand
Latest Resources
AI for CX Summit
Contact Center Management
Generative AI Statistics
Call Center Compliance
Customer Insights
Agent Coaching
Speech Analytics
AI Coaching
Customer Experience in Financial Services 2025
Call Center Turnover
Call Center Analytics
Customer Service Statistics
Call Center Productivity
Call Center Coaching Software
Call Center QA Software
Call Center Gamification Software
Gartner Cool VendorG2 Momentum Leader and High Performer 2025 and 2024AmplifAI Takes Spot 1,396, Top 30%, On 2022 Inc. 5000 ListAmplifAI Aragon Research 2021 Hot VendorAmplifAI wins Frost and Sullivan Best Practices AwardAmplifAI certified NMSDC
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