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AmplifAI in the Gartner® Hype Cycle™ for Hybrid Work
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Performance Intelligence Tour

See Your Performance in Seconds!

For contact center leaders that want to simplify the path to CX improvement. Empower every frontline team to effortlessly see, understand and action their performance.
Performance Intelligence Tour
amplifai contact center performance enablement platform
The #1 AI Coaching Platform. Trusted by leading CX Brands.
The Home Depot, An AmplifAI Customer
13 hrs
Saved on Weekly Analysis
Team Managers at Zillow  save 13+ Hours each Week with unified performance data
100%
Full Data Access
Team leaders, and agents at The Home Depot get continuous access to personalized data.
51%
Reduced Prep Time
Sun Country leaders experienced a 51% reduction in weekly coaching prep time
$18K
Cost Savings: Per Leader
Chewy experienced savings of $18,000/year per team leader by streamlining data management processes.
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Performance Intelligence Tour

See Your Performance, Don't Chase It!

AmplifAI turns data overload into simple role-based performance views, freeing up teams to focus on what really matters - driving results.

Before AmplifAI

Team leaders bogged down with manual reporting, spending up to 4 hours a day!
Log into 6 separate systems daily to piece together intelligence.
Reactive decisions made on gut feel due leading to inconsistency.
Agents left without regular feedback, causing directionless performance.
Teams stuck in a cycle of daily, costly report production.
Senior leadership faced financial losses and missed opportunities.

After AmplifAI

Supervisors see auto-assembled performance in one place - saving hours!
One source for ready-to-use, unified performance - and it's always refreshed!
Role-based views replace guesswork and frustration.
Agents receive instant access, enabling focused self-improvement.
Teams freed from reporting chores, thanks to automated data synthesis.
Senior leadership capitalizes on efficiency gains and team performance
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Performance Intelligence Tour
Performance Intelligence Features

Personalized Performance for Every Role

Provide your teams with the intelligence they need to enhance frontline performance and drive efficiency at the enterprise level.

The Single Performance Source

Stop jumping between systems and reports, and enjoy seeing  total performance in one place.

Data Agnostic

No more limits. Unlock the complete performance picture.

Organized by Roles and Organization

Easily understand performance from your perspective. For Agents, Team Leaders, Managers, Quality Trainers and VPs

Coaching Enabled By AI

With every performance detail in view, our AI will trigger the right actions at the right time using your unique contact center intelligence.

All Data Sources Welcome

Our data agnostic ingestion process is compatible with all data sources, including structured APIs, flat files, databases, home-grown systems and more.

We work with data in its original format, without requiring any preprocessing or conversion.

Enterprise Data Ingestion

Changing out a CCaaS or CRM vendor? Our enterprise-data ingestion process offers the greatest flexibility and interoperability, enabling organizations to keep with different data sources easily.
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Performance Intelligence Tour
Performance Intelligence Tour

Take it for a spin.

Dive into our interactive, self-guided Product Tour to experience Performance Transparency firsthand. Once you see what it can do, schedule a live demo and discover how we can bring your performance into one simple view.