Replay Demos
Understanding the Four Main Categories of AI for Your Customer Experience
Event Recap
Discover how four AI leaders are transforming contact centers: from agent support to automation, training, QA, and coaching. This session highlights how combining best-in-class tools creates real, scalable CX results.
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AmplifAI is an AI-powered platform designed to enhance contact center performance through data-driven insights and personalized coaching. It unifies diverse data sources to provide real-time, role-specific intelligence that drives performance, quality assurance, and employee engagement.
Quiq offers an AI-powered, multi-channel agent workspace designed to enhance customer experience. Their platform enables seamless integration of AI assistants and human agents, facilitating efficient and personalized customer interactions.
Sanas provides a real-time speech understanding platform that includes accent translation, language translation, and noise cancellation. Their technology aims to break communication barriers, enabling clear and effective interactions in contact centers.
SymTrain automates training and coaching in contact centers using AI-powered simulations. This approach reduces the time required for initial training and ongoing coaching, enhancing agent proficiency and performance.