Discover how four AI leaders are transforming contact centers—from agent support to automation, training, QA, and coaching. This session highlights how combining best-in-class tools creates real, scalable CX results.
Session Topics
AI agents that reduce redundant tier-1 volume
Auto QA paired with coaching to improve agent outcomes
Real-time voice enhancement that boosts clarity and CSAT
Training simulations that speed up agent proficiency by 50%
AmplifAI is an AI-powered platform designed to enhance contact center performance through data-driven insights and personalized coaching. It unifies diverse data sources to provide real-time, role-specific intelligence that drives performance, quality assurance, and employee engagement.
Quiq offers an AI-powered, multi-channel agent workspace designed to enhance customer experience. Their platform enables seamless integration of AI assistants and human agents, facilitating efficient and personalized customer interactions.
Sanas provides a real-time speech understanding platform that includes accent translation, language translation, and noise cancellation. Their technology aims to break communication barriers, enabling clear and effective interactions in contact centers.
SymTrain automates training and coaching in contact centers using AI-powered simulations. This approach reduces the time required for initial training and ongoing coaching, enhancing agent proficiency and performance.
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