Contact Center AI Demo Day delivered an interactive, expert-led event showcasing real-world ways to combine AI agents, speech technologies, training simulators, Auto QA, and performance intelligence.

In this video, Michael Hartsog, VP of Global Alliances at Quiq introduces their innovative agentic AI solution, designed to replace traditional decision trees with cognitive reasoning for more natural, context-driven customer interactions. He demonstrates how companies like Roku are leveraging this technology to streamline troubleshooting and enhance the customer experience. Watch to see how Quiq's AI is reshaping the future of customer service across multiple channels.

Who This Session Was For

If you’re navigating a crowded AI marketplace and need to make real decisions for your contact center, this session was built for you. Specifically:

• Operations and support leaders trying to reduce churn and improve productivity
• CX owners and execs looking to automate without compromising the customer experience
• Training and QA teams eager to level up coaching, feedback, and new hire readiness
• Tech buyers wondering how to tie multiple AI tools together into a coherent strategy

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Click here to visit Quiq's website to learn more.