Contact Center AI Demo Day delivered an interactive, expert-led event showcasing real-world ways to combine AI agents, speech technologies, training simulators, Auto QA, and performance intelligence.

In this demo, Dan McCann, Founder & CEO at SymTrain, showcases how their platform helps agents improve performance through realistic, guided simulations in scenarios like healthcare customer service. Using a beginner version of the simulation, agents like Jesse are walked through a process of verifying customer information while receiving real-time feedback and coaching. Watch to see how SymTrain seamlessly integrates performance scores and data into other systems like AmplifAI or Quiq, providing detailed insights for continuous improvement.

Who This Session Was For

If you’re navigating a crowded AI marketplace and need to make real decisions for your contact center, this session was built for you. Specifically:

• Operations and support leaders trying to reduce churn and improve productivity
• CX owners and execs looking to automate without compromising the customer experience
• Training and QA teams eager to level up coaching, feedback, and new hire readiness
• Tech buyers wondering how to tie multiple AI tools together into a coherent strategy
  

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Click here to visit SymTrain's website to learn more.