AI investments can make or break your 2025 budget - but most teams overspend on flashy solutions before fixing the basics.

In this session, Mark Ezzell and Paul Weiss will walk you through how to prioritize AI initiatives that actually move the needle on performance and ROI - so you can justify every line item in your budget and avoid costly missteps.

Here’s the truth…
The fastest AI ROI doesn’t come from the biggest spend. It comes from strategically allocating resources to the areas that directly impact agent performance, customer satisfaction, and efficiency - before you add more complex AI layers.

By aligning AI spending with measurable outcomes, you’ll have a budget plan that wins leadership buy-in and delivers results your team can feel.

Who Should Attend?

• IT and Contact Center Operations Leaders
  
• CX Strategists and Customer Experience Directors
  
• Contact Center & QA Managers
  
• Business Leaders planning 2025 budgets
  
• Network and Operations professionals expanding into AI

• The 3 AI investments that give the highest ROI in contact centers
• How to avoid the most common AI budgeting mistakes
  
• Frameworks for ranking AI initiatives based on cost, complexity, and impact
  
• Real-world examples of budget-friendly AI wins in coaching, QA, and CX
• How to create an AI budget roadmap that leadership approves on the first pass