Join Melissa Pollock, Vice President of Client Success at AmplifAI, and Jordan Zivoder, Quantitative Research Lead at Customer Management Practice, for a deep dive into how retailers can use Auto QA to turn every interaction into stronger loyalty, higher revenue, and reduced service costs. With years of experience helping major brands improve frontline performance, Melissa brings hands-on knowledge of how Auto QA accelerates coaching, drives sales behaviors, and improves customer satisfaction. Jordan contributes a research-based perspective on retail customer experience, highlighting data and trends that show where leaders are winning — and where they risk falling behind.

The session will be moderated by Scott Logan, ensuring a practical, engaging conversation that connects strategy to actionable takeaways.

• How service interactions drive retail loyalty, repeat purchases, and annual customer value.
  
• Where Auto QA impacts key retail metrics: NPS, CSAT, concessions, and conversion rates.
• How to identify and coach on sales behaviors like upsell, cross-sell, and objection handling.
• Why a collaborative, retail-specific approach to Auto QA delivers better results than generic self-serve tools.