AmplifAI enables 10,000+ CX teams to unify contact center data, drive agent performance, improve leader efficiency and business outcomes— all in one place.
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AI-readiness
We unify every data source into a continuously updated hub so our AI and your people are always working from the same, complete, and trusted source of truth.
Limited data access is the silent killer of AI success - 90% of companies miss this step and suffer the performance consequences.
Effective Agents and Leaders
Our AI provides performance insights and delivers the best actions to agents, supervisors, quality managers, directors, and CX leaders.
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maximize results
By helping our leaders coach the right agent behavior that impacts AHT, we’ve reduced average call handle time.
Reduction in Average Handle Time
In our first full quarter with AmplifAI, we saw a 27% lift in conversion rate —just by focusing our agent coaching on the right sales behaviors at the right time.
Improvement in Sales Conversion rate
Having the flexibility to
Auto QA across multiple forms means we’re not forcing one-size-fits-all QA anymore—we’re getting more accurate insights and faster performance gains across our teams.
Improvement in QA scores
All the time we spent building scorecards and chasing data is gone—we’re finally using that time to coach and develop frontline teams.
Weekly Time Savings per Team Leader
For the first time, we can trace a customer’s frustration to an agent behavior and coach on it the same day.
Improvement in Customer Satisfcation scores
Product Tour
Want to see how AmplifAI boosts team productivity and efficiency, while reducing the busy work? In this self-guided tour, discover key features that CX teams and leaders love.
Talk to sales
30 minutes today can extend your contact center capacity by 30%.
