AI-Driven Performance Enablement for Five9 Customers

AmplifAI is transforming Five9's Intelligent Contact Center data into automated, effective actions that make managers better leaders and agents higher performers - resulting in improved employee performance, employee engagement and overall customer experience.

Five9 + AmplifAI

With AmplifAI’s comprehensive performance visualizations and intelligent coaching, supervisors save valuable time and develop consistent coaching practices that accelerate their team’s performance. Agents receive effective, data-driven 1:1’s and DIY micro-learnings empowering continued performance growth. Watch how AmplifAI is accelerating performance for Five9 customers:

Features and Benefits

Role-Based Performance Visualizations

All of your data flows into one consolidated view that focuses every role on the individual performance that demands attention. Individual and Team Dashboards, Leaderboards, Effectiveness Scores and Performance Notifications guide employees towards continuous improvement.

Data-Driven Actions and Personalized Insights

Leaders receive prioritized daily tasks that drive personalized actions and insights across all teams and sites, eliminating countless hours of manual analysis.

Intelligent Coaching and Quality Workflows

Equip supervisors, trainers and QA managers with an industry-leading framework that always saves sessions, tracks progress and most importantly, delivers consistent performance improvement.

DIY Micro-learnings as a Service

Empower employees to continuously improve performance and meet their commitments! Connect your existing learning content, leverage the AmplifAI Micro-Learning Library or create custom content to align individuals with their performance goals.
Download The Overview Brief

Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than five billion call minutes annually.Five9provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius™ platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.

Check out AmplifAI's Five9 Marketplace Listing

Start the conversation with one of our experts.

AmplifAI’s partnership with Five-'s Intelligent Contact Center was created so companies can consistently improve agent and supervisor behaviors, skill sets and performances. Fill out the form below and learn how our integration will impact your customer service performance.