Adaptive Personas focus frontline leaders and associates on the data-driven actions, behaviors and insights based on high performers - resulting in amplified teams, sales and CX across the operation.
Your AmplifAI persona is an AI-generated model of your operations top frontline associates and managers - revealing the winning actions, behaviors and patterns hidden in your operational big data.
Personas provide structure and context around the high performers across your entire agent population, allowing you to compare any individual against the persona to understand critical variances.
Learning about your ideal associate -- their challenges, strengths, goals, patterns -- helps leadership follow a strategy that capitalizes on what people do best and uses those learnings to help those that need it.
