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Series B: AmplifAI Raises $33.7M from CVS Health Ventures to scale AI-first platform

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2025 CMP Research Prism for Automated QA / QM - Full Report

2025 CMP Research Prism for Automated QA / QM - Full Report

AmplifAI Named a Leader in Automated Quality Assurance & Quality Management

Automated QA/QM has become a top investment area for contact center leaders—and CMP Research’s 2025 Prism Report makes it clear which solutions are leading the way.

In a market of 42+ vendors, CMP Research evaluated 17 providers in depth, using ten weighted criteria across innovation, AI flexibility, accuracy, and user experience.

AmplifAI Earns a Leading Position

AmplifAI is recognized in the “Leading” category, outperforming the majority of the field in both analyst/user confidence and product progressiveness.

Unlike traditional QA tools focused only on scorecards and evaluations, AmplifAI bridges the gap between evaluation and action. Our AI-powered solution not only analyzes 100% of interactions but also recommends personalized coaching and recognition actions—driving real performance improvements.

Key strengths noted in the report:

  • End-to-end Auto QA, QM and calibration capabilities
  • Actionable coaching and the proprietary Coaching Effectiveness Index (CEI)
  • Real-time quality insights and scalable form management
  • Flexible integration across CCaaS, CRM, and workforce platforms

Understand the Evolving Landscape

CMP Research outlines the five categories shaping the Automated QA/QM landscape. This Prism is essential reading for executives re-evaluating legacy quality programs or investing in scalable, AI-first performance solutions.

Get the Full Report

Download the full CMP Research Prism report to:

  • Compare AmplifAI against 16 other qualified solutions
  • Understand key investment criteria shaping QA/QM innovation
  • Learn why AmplifAI stands out as a performance-first platform

‍

Download the report

2025 CMP Research Prism for Automated QA / QM - Full Report

2025 CMP Research Prism for Automated QA / QM - Full Report

AmplifAI Named a Leader in Automated Quality Assurance & Quality Management

Automated QA/QM has become a top investment area for contact center leaders—and CMP Research’s 2025 Prism Report makes it clear which solutions are leading the way.

In a market of 42+ vendors, CMP Research evaluated 17 providers in depth, using ten weighted criteria across innovation, AI flexibility, accuracy, and user experience.

AmplifAI Earns a Leading Position

AmplifAI is recognized in the “Leading” category, outperforming the majority of the field in both analyst/user confidence and product progressiveness.

Unlike traditional QA tools focused only on scorecards and evaluations, AmplifAI bridges the gap between evaluation and action. Our AI-powered solution not only analyzes 100% of interactions but also recommends personalized coaching and recognition actions—driving real performance improvements.

Key strengths noted in the report:

  • End-to-end Auto QA, QM and calibration capabilities
  • Actionable coaching and the proprietary Coaching Effectiveness Index (CEI)
  • Real-time quality insights and scalable form management
  • Flexible integration across CCaaS, CRM, and workforce platforms

Understand the Evolving Landscape

CMP Research outlines the five categories shaping the Automated QA/QM landscape. This Prism is essential reading for executives re-evaluating legacy quality programs or investing in scalable, AI-first performance solutions.

Get the Full Report

Download the full CMP Research Prism report to:

  • Compare AmplifAI against 16 other qualified solutions
  • Understand key investment criteria shaping QA/QM innovation
  • Learn why AmplifAI stands out as a performance-first platform

‍

Download the report

2025 CMP Research Prism for Automated QA / QM - Full Report

Customer Experience
Ebook
2025 CMP Research Prism for Automated QA / QM - Full Report
Contact Center AI for CX Summit

AmplifAI Named a Leader in Automated Quality Assurance & Quality Management

Automated QA/QM has become a top investment area for contact center leaders—and CMP Research’s 2025 Prism Report makes it clear which solutions are leading the way.

In a market of 42+ vendors, CMP Research evaluated 17 providers in depth, using ten weighted criteria across innovation, AI flexibility, accuracy, and user experience.

AmplifAI Earns a Leading Position

AmplifAI is recognized in the “Leading” category, outperforming the majority of the field in both analyst/user confidence and product progressiveness.

Unlike traditional QA tools focused only on scorecards and evaluations, AmplifAI bridges the gap between evaluation and action. Our AI-powered solution not only analyzes 100% of interactions but also recommends personalized coaching and recognition actions—driving real performance improvements.

Key strengths noted in the report:

  • End-to-end Auto QA, QM and calibration capabilities
  • Actionable coaching and the proprietary Coaching Effectiveness Index (CEI)
  • Real-time quality insights and scalable form management
  • Flexible integration across CCaaS, CRM, and workforce platforms

Understand the Evolving Landscape

CMP Research outlines the five categories shaping the Automated QA/QM landscape. This Prism is essential reading for executives re-evaluating legacy quality programs or investing in scalable, AI-first performance solutions.

Get the Full Report

Download the full CMP Research Prism report to:

  • Compare AmplifAI against 16 other qualified solutions
  • Understand key investment criteria shaping QA/QM innovation
  • Learn why AmplifAI stands out as a performance-first platform

‍

More Resources

How CX Leaders Bend Time and Space: Creating a Culture of Accountability in Your Contact Center
Types of AI for CX, Your Starting Point: AI For CX Summit
How AI is Revolutionizing CX - AI for CX Summit
From Hype to Help - Evaluating and Applying AI Where It Matters in CX: AI for CX Summit
How is Performance Management Falling Short: AI for CX Summit
How is Performance Management Falling Short: AI for CX Summit
AI Readiness, Today and your Future: AI for CX Summit

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