AmplifAI was named a Leading provider in CMP Research's 2026 Prism for Automated QA/QM, an independent evaluation of 22 solution providers across ten investment criteria, informed by analyst assessments, real user feedback, and marketplace data from 450+ CX and contact center executives.

CMP Research Recognizes AmplifAI as Most Progressive Across Key Dimensions of Automated QA/QM

CMP evaluated AmplifAI's Automated QA/QM solution independently from its broader product suite, selecting AmplifAI for a dedicated Provider Spotlight, and recognized AmplifAI as most the progressive of all providers across several key investment criteria:

• Highest possible progressive score for Integration, with AmplifAI connecting natively to every major CCaaS, CRM, and ERP system your contact center already runs on, in a category where CMP's own research identifies integration as one of the most significant challenges with AI investments.
• Highly progressive marks for User Experience, where every role from QA analyst to VP of CX sees a personalized view built around the decisions they need to make and the actions they need to take next.
• Highly progressive AI Accuracy and Reporting, with AmplifAI converting quality insights into coaching actions and improvement plans your leaders can execute on immediately.
• Highly progressive commitment to data security, with AmplifAI ensuring no customer interaction data flows through third-party AI, backed by security and regulatory certifications that match the compliance requirements enterprises operate under.

CMP Research Validates AmplifAI's Automated QA/QM Delivers Measurable ROI

AmplifAI turns quality from assessment into action, with every interaction scored, improvement opportunity surfaced, and every coaching outcome measured through AmplifAI's patented Coaching Effectiveness Index (CEfx). CMP's independent evaluation confirmed AmplifAI is the QA/QM provider that closes the loop between QA scoring and real performance improvement across every level of your contact center.

Download the full CMP Research Spotlight to:

• See how AmplifAI was evaluated across all ten investment criteria by CMP Research analysts
• Understand the ten investment criteria shaping QA/QM innovation in 2026
• See why CMP recognized AmplifAI as most progressive across key dimensions of Automated QA/QM