One source of truth built on unified data
AmplifAI brings performance, QA, and CX data into one system — making it usable, actionable, and aligned to your goals. Internal teams, BPO partners, and even bots get better, without adding headcount.
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Performance isn’t just about internal teams anymore. It includes BPO partners, automated channels like chatbots, and even AI agents — and each one generates its own data. AmplifAI brings all of it into one system, mapped to roles and kept current. That means every contributor, no matter where or how they work, is measured consistently and visibly.
For the first time, we can see our internal teams and BPO partners’ performance the same way — it’s consistent, side by side, and in one place.
VP of Customer Experience
AmplifAI turns your data, CX insights and leadership priorities into focused next actions, delivered where they matter most. Whether it’s a contact center rep or an AI channel, actions are personalized, data-driven, and tied to QA, customer feedback, and performance metrics — so every part of your operation moves forward together.
With AmplifAI, performance management isn’t just about what happened — it’s about what worked. Built-in effectiveness metrics show which managers are improving their teams, which actions are driving results, and how to use that insight to get better across the board.
Yes — AmplifAI was built to give you a unified view of performance across your internal teams, outsourced partners, and even automated channels. Whether you’re managing one BPO or 17, you can track quality, coach consistently, and ensure brand standards are met across the board.
You’re not alone — most organizations start exactly there. AmplifAI is designed to work with complex, messy, and distributed data. Our team helps unify and map your performance, QA, WFM, and CX data into one system — so you don’t have to solve everything before getting value. In fact, getting your data organized is one of the biggest benefits of starting with AmplifAI.
Yes. AmplifAI gives agents instant access to their own performance data — no need to wait for reports or summaries. Everyone knows where they stand, what’s improving, and where to focus next.
Bring together structured and unstructured data from QA, WFM, CRM, CCaaS, surveys, and more into one system.
Each person sees the metrics that matter most to them. AmplifAI automatically personalizes dashboards by role, from agents to QM leaders.
AI recommends the right coaching, recognition, or follow-up — for the right person, at the right time — based on performance gaps and business priorities.
Pinpoint and recommend the most valuable coaching opportunity for each agent using AI performance insights.
Goals adapt based on tenure, ramp stage, or program benchmarks. New hires and veterans are measured fairly — and managed with the right expectations.
When someone hits a milestone or makes progress, AmplifAI notes it for recognition. Leaders get automatic prompts to celebrate wins with context that matters.
Track and compare performance across internal teams and BPO partners in one system. Maintain brand standards and accountability, regardless of who’s doing the work.
Measure and improve automated support channels like chatbots alongside live teams. Apply the same quality and performance standards — human or digital.
Automatically connect quality insights to performance actions, and trigger coaching, recognition, or follow-up based on quality scores and CX trends.
See how each agent, team, or vendor stacks up — within their program or across the org. Identify top performers, outliers, and coaching opportunities instantly.
AmplifAI learns from your top performers and builds profiles of what “great” looks like — so you can close gaps, compare to the best, and replicate what works across the team.
Set and adjust scorecard weights based on evolving business goals. AmplifAI uses your strategy to guide actions, so everyone stays aligned to what matters most.
Assign, track, and complete performance-related tasks — whether system-generated or manually created. Managers stay organized and accountable in one place.
Track live performance throughout the day and act before issues escalate. Spot trends in real time and intervene early with targeted support.
See how performance changes over time — by metric, person, team, or partner. Use past trends to predict future needs and refine strategies.
Ensure every coaching action drives measurable improvements in the areas that matter most to your contact center.
30 minutes today can extend your contact center capacity by 30%.
