How to Successfully Drive Performance Enablement in Your Contact Center

Iterum's COO shares best practices for implementing a successful performance enablement program

Performance enablement involves identifying and enhancing the full potential of employees. It is the process of consistently supporting and developing people, making them feel valued for more than just the work they do.

Effective employee enablement ultimately drives a better customer experience while also driving greater employee satisfaction, and that is certainly true for Iterum Connections, a Boutique BPO based in Panama with nearshore locations across Panama, Bogota Colombia, and Kingston Jamaica.

In this 1-hour webinar, hear directly from Juan Lopez (Chief Operating Officer, Iterum Connections) as he shares his best practices and lessons learned around implementing a successful performance enablement program within a contact center, with Julie Hsu (Head of Marketing, AmplifAI Solutions).  

You’ll learn how:

• To create a culture of continuous learning, leverage technologies to support employee development, and measure the impact of performance enablement initiatives.
• Other organizations identify the main criteria when enabling and evaluating a performance enablement program for your organization as well as finding success.
• Iterum partnered with key players and industry leaders, like AmplifAI to implement top-notch performance enablement.
• Important it is to measure the employee experience throughout their agent journey and the impact it has on ultimate success.

Watch now to gain insights and actionable tips from leading industry experts.