Adding surveys into your training process elevates your call center trainers, improves your on-boarding process, and lowers attrition rates of new hires.

Included in the Download:

• ‍Trainer Observation Survey: Use this survey to measure the trainer's preparation and performance. Then track their progress over time. ‍
• Midpoint Training Survey: Give new hires an opportunity to share their own personal experience from the training. Identify problem areas and make any necessary changes.