Coach effectively with prescriptive AI and maximize CX teams
See where agents are falling short, show leaders exactly how to close the gap, and elevate CX.
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Our AI aligns your customer service KPIs to your larger business goals. Prescriptive coaching actions highlight agent issues that impact the business, not just contact center metrics.
AmplifAI saves coaches time by gathering the data required for effective coaching: agent KPIs, recent trends and scores, and issues that require action.
Our proprietary Coaching Effectiveness Index shows which leaders are improving agent performance and which leaders need to help improving their coaching capabilities.
We moved from just tracking activities and started focusing on what actually improves agent performance. You could see the difference week over week—the impact kept building as our coaches grew.
Sr. Customer Care Director
Most coaching tools stop at the agent level. AmplifAI takes it further. We give leaders at every level, supervisors, managers, quality leaders clear visibility into every performance metric that matters, from agent KPIs to quality scores to leadership effectiveness.
But we don’t just show you the data—we unify it all and use AI to recommend the right next action for every person. Whether you’re coaching an agent to improve their CSAT, helping a supervisor become a stronger leader, or ensuring quality leaders can connect their insights to results, AmplifAI keeps everyone focused on what moves performance forward.
It’s not coaching in silos, it’s coaching across the entire organization, aligned to your goals.
Most contact centers invest heavily in coaching but can’t tie that effort back to actual performance, morale, or retention gains. AmplifAI solves that with Coaching Effectiveness Scores and measurable follow-ups, showing exactly how coaching improves KPIs, boosts morale, and reduces attrition. Now coaching isn’t just a good idea, it’s a performance lever.
Because goals get stuck in spreadsheets and emails, or lost in translation across layers of management. AmplifAI eliminates the disconnect by translating top-level objectives into personalized action plans for team leads and agents automatically. Everyone knows exactly what to do, and progress becomes trackable in real time.
Absolutely. AmplifAI takes the data work off their plate, delivering AI-powered coaching recommendations and performance snapshots in plain language. Even the most metrics-averse supervisors can confidently lead effective coaching conversations, saving time and boosting results without needing a data science degree.
A lot. On average, AmplifAI customers reduce time spent pulling reports and prepping for coaching by over 60%. Instead of chasing metrics across systems, team leaders get instant, AI-prioritized coaching actions and recognition moments, freeing them up to lead, develop, and engage their teams.
Pinpoint the most valuable coaching opportunity for each agent using AI-powered performance insights.
Trigger coaching reminders and deliver recognition automatically based on KPI movement and coaching activity.
Track how each coach impacts agent performance to improve coaching outcomes over time.
Generate auto-summarized notes from coaching conversations and evaluations to reduce documentation time.
Design standardized forms to align coaching to key metrics, behaviors, and goals across your teams.
Surface opportunities to support team leaders with personalized guidance on how to improve their coaching quality.
View active commitments and a complete timeline of every coaching action, commitment, and follow-up for every agent.
Drive skill development by targeting behaviors tied to performance, not just metrics.
Set coaching commitments based on past performance trends and peer benchmarks for every KPI.
Build sessions around multiple KPIs to reflect the full scope of agent performance and drive balanced improvement.
Turn QA results into real-time coaching opportunities—automatically and at scale.
Use coaching workflows regardless of where your structured and unstructured data lives—no vendor lock-in.
Incorporate proven frontline practices and guidance from top contact center leaders directly into coaching workflows.
Ensure every coaching action drives measurable improvements in the areas that matter most to your contact center.
30 minutes today can extend your contact center capacity by 30%.
