The Art of Data-Driven Coaching - Building a Team of Top Performers

When: Feb 27 @ 12-1pm ET

Coaching is the cornerstone of building high-performing teams, but too often, it’s inconsistent, reactive, or ineffective. How do you know what to coach, who to coach, or even if your coaching is making a difference? Guessing isn't an option.

It’s time to create a CX team culture that embraces data-driven coaching to drive success.

Register for this insightful webinar where we'll explore:

Challenges of Traditional Coaching: Avoid “whack-a-mole” coaching and inconsistent feedback. Participate in live polling to see how your approach compares.
Using Data to Guide Coaching: Learn how to use your own data to pinpoint coaching needs and move from reactive to proactive coaching.
Creating a Coaching Culture: Align coaching with your organization’s culture. Discover who to coach, when to coach, and what to focus on.
Improving Operational Health: Free up time by reducing admin work. Consolidate data for actionable insights and boost engagement with gamification.
How AmplifAI Can Help: See how AmplifAI provides consistent coaching with workflow modules, AI-powered scorecards, and consolidated reporting to track performance improvements.

Who Should Attend?

Customer Experience Leaders - Sales Managers - Coaches/Team Leads - Anyone responsible for CX team performance and development.

Whether you’re struggling with inconsistent coaching or looking to enhance an existing program, this session will provide the tools and insights needed to coach smarter, not harder.

About Lakysha Laing:

A contact center strategist and positivity expert, Lakysha has spent over 30 years leading teams in operational excellence, coaching, and customer experience transformation. Lakysha's firm-but-fair approach to leadership has helped organizations build high-performing teams that drive both employee engagement and revenue growth. A breast cancer survivor and advocate for resilience, Lakysha bring's a unique blend of strategy, empathy, and innovation to every challenge.