When: Feb 27 @ 12-1pm ET
Coaching is the cornerstone of building high-performing teams, but too often, it’s inconsistent, reactive, or ineffective. How do you know what to coach, who to coach, or even if your coaching is making a difference? Guessing isn't an option.
It’s time to create a CX team culture that embraces data-driven coaching to drive success.
Register for this insightful webinar where we'll explore:
Customer Experience Leaders - Sales Managers - Coaches/Team Leads - Anyone responsible for CX team performance and development.
Whether you’re struggling with inconsistent coaching or looking to enhance an existing program, this session will provide the tools and insights needed to coach smarter, not harder.
A contact center strategist and positivity expert, Lakysha has spent over 30 years leading teams in operational excellence, coaching, and customer experience transformation. Lakysha's firm-but-fair approach to leadership has helped organizations build high-performing teams that drive both employee engagement and revenue growth. A breast cancer survivor and advocate for resilience, Lakysha bring's a unique blend of strategy, empathy, and innovation to every challenge.