Coaching is the cornerstone of building high-performing teams, but too often, it’s inconsistent, reactive, or ineffective.

How do you know what to coach, who to coach, or even if your coaching is making a difference?

Guessing isn't an option.

It’s time to create a CX team culture that embraces data-driven coaching to drive success.

In this insightful webinar we explore:

• Challenges of Traditional Coaching: Avoid “whack-a-mole” coaching and inconsistent feedback. Participate in live polling to see how your approach compares.
• Using Data to Guide Coaching: Learn how to use your own data to pinpoint coaching needs and move from reactive to proactive coaching.
• Creating a Coaching Culture: Align coaching with your organization’s culture. Discover who to coach, when to coach, and what to focus on.
• Improving Operational Health: Free up time by reducing admin work. Consolidate data for actionable insights and boost engagement with gamification.
• How AmplifAI Can Help: See how AmplifAI provides consistent coaching with workflow modules, AI-powered scorecards, and consolidated reporting to track performance improvements.

About Lakysha Laing:

A contact center strategist and positivity expert, Lakysha has spent over 30 years leading teams in operational excellence, coaching, and customer experience transformation. Lakysha's firm-but-fair approach to leadership has helped organizations build high-performing teams that drive both employee engagement and revenue growth. A breast cancer survivor and advocate for resilience, Lakysha bring's a unique blend of strategy, empathy, and innovation to every challenge.