AmplifAI Hospital System Contact Centers
AmplifAI transforms contact center operations by integrating to data sources such as EPIC and proactively driving actions throughout the enterprise to deliver operational efficiency, patient experience across multiple channels, and improved productivity.
Hospital System Contact Centers
Make your contact center a patient engagement center.
Contact center operators • Patient financial service leaders • Central billing office leaders
Our AI-powered solution gives frontline contact center employees the relevant information and actions needed to effectively satisfy the demands placed on them by various processes within the operation. It is difficult to understand patient experience comprehensively across multiple touch points with data sitting in systems such as EPIC.
AmplifAI can gather the customer journey as an EPIC partner and deliver insights and actions to operations teams.
Hospital System Results
Learn How Hospital System Operators Are Benefiting From AmplifAI
Decreased Write-Offs by 55%. “AmplifAI helped us solve for so many issues as we transitioned to a remote workforce. This was a complete transformation of our operation that improved productivity and performance resulting in a much more significant ROI than expected.” Carolyn Koenig, Chief Administrative Officer, SSM Health
Read the SSM Health storyIncreased Appointments By 34%. “AmplifAI provided us with an intelligent platform that simplified our data and reports from various systems into easy to understand views and recommended detailed actions to engage and develop agents across our scorecard.” Cary Danner, Assistant Vice President, UHealth Connect
Read the UHealth storyHospital System Contact Centers
Everything Needed to Elevate Operational Efficiency and Patient Experience
Contact center operators • Patient financial service leaders • Central billing office leaders
Simplify Access
Simplify Access to Contact Center Intelligence by unifying Contact Center Data, Reporting and Communication
Increase Engagement
Increase Staff Engagement and Satisfaction by providing data-driven resources that improve their ability to handle complex processes, tasks and responsibilities
Enhance Remote Work
Enhance On-Site and Work-At-Home Management and Coaching with AI-generated performance recommendations that optimize associate performance, keeping both onsite and remote employees engaged and focused on improvement
Better Patient Experience
Increase Patient Access Satisfaction and Patient Financial Experience by connecting patients with high performing associates that are prepared to provide effective communication and resolution on their first attempt
Reduce Operational Costs
Reduce Costs and Improve Operational Efficiencies by improving staff performance and productivity metrics such as Increase in Number of Appointments, Reduced Write Offs Average Handle Time
Reduce Turnover
Reap the HR benefits with a consistent, data-driven approach to performance management. Documented actions of proper employee treatment, management and development help operations and HR leaders protect their organizations.
Hospital System Contact Centers
Easier, More Effective Revenue Cycle Management
- Simplify access to hospital contact center data sources with consolidated, role-based performance views
- Leverage AI-Powered recommendations that show leaders where associates need help
- Measure the effectiveness of associate actions after coaching, learning and/or training sessions.
- Share the top performing behaviors and actions with lower performing associates.
Hospital Systems Datasheet
Data-Driven Actions for Front Line Teams
Delivering Operational Efficiency and Cost Reduction for Modern Hospital System Contact Centers
Request a Demo
Are Your Hospital System Contact Centers Amplified? Request a demo today and see how innovative hospital systems are improving operational efficiency and reducing costs.
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