How AI-Powered Performance Enablement Boosts Frontline Employee Engagement
The #1 reason frontline leaders fail at coaching is because of interpersonal skills and 80% of agents who leave, do so because of their direct supervisor. Effective coaching is the best way to sustain and improve agent performance.
How can supervisors effectively coach frontline employees in the hybrid work model? How can you achieve this while ensuring CX KPIs are delivered, that performance is managed at scale, and compliance standards are met?
Join David Arellano (Chief Product Officer, AmplifAI), Saurabh Bhaskar (Sr. Vice President of Operations, iQor), and Anthony Paige (Director Training & Quality, iQor) for an action-oriented webinar to discover five proven steps to improve coaching effectiveness. You’ll learn how to:
Additionally, you’ll discover how a telecom client has achieved these results through effective coaching:
Register Now:
How AI-Powered Performance Enablement Boosts Frontline Employee Engagement
The #1 reason frontline leaders fail at coaching is because of interpersonal skills and 80% of agents who leave, do so because of their direct supervisor. Effective coaching is the best way to sustain and improve agent performance.
How can supervisors effectively coach frontline employees in the hybrid work model? How can you achieve this while ensuring CX KPIs are delivered, that performance is managed at scale, and compliance standards are met?
Join David Arellano (Chief Product Officer, AmplifAI), Saurabh Bhaskar (Sr. Vice President of Operations, iQor), and Anthony Paige (Director Training & Quality, iQor) for an action-oriented webinar to discover five proven steps to improve coaching effectiveness. You’ll learn how to:
Additionally, you’ll discover how a telecom client has achieved these results through effective coaching:
How AI-Powered Performance Enablement Boosts Frontline Employee Engagement
The #1 reason frontline leaders fail at coaching is because of interpersonal skills and 80% of agents who leave, do so because of their direct supervisor. Effective coaching is the best way to sustain and improve agent performance.
How can supervisors effectively coach frontline employees in the hybrid work model? How can you achieve this while ensuring CX KPIs are delivered, that performance is managed at scale, and compliance standards are met?
Join David Arellano (Chief Product Officer, AmplifAI), Saurabh Bhaskar (Sr. Vice President of Operations, iQor), and Anthony Paige (Director Training & Quality, iQor) for an action-oriented webinar to discover five proven steps to improve coaching effectiveness. You’ll learn how to:
Additionally, you’ll discover how a telecom client has achieved these results through effective coaching: