Webinar
5 Ways to Close the Onboarding-to-Production Gap
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The “We Didn’t Cover That!” Syndrome – How Contact Center L&D Teams Are Overcoming Common Challenges
Is your contact center struggling with new hires claiming, "We never discussed that," or "Our trainer didn't teach us to do it that way?"
Join industry experts – Melissa Pollock and Danielle Latham – as they share practical methods to align onboarding and production, increase the new hire graduation rate, and decrease retention.
In this webinar, you’ll learn how to:
- Set realistic job expectations for new hires.
- Align trainers and operations leaders.
- Measure and improve trainer performance.
- Set and observe expectations for trainers.
- Evaluate trainers and track their improvement over time.
Plus, you’ll get access to ✨free resources✨ you can download, customize, and start using that today!
We can’t wait to share all these tools and tricks to help you close the gap between onboarding and production. With these strategies in place, you’ll boost productivity, increase agent satisfaction, and create an even stronger organization.