Solve Challenges & Improve CX for Work At Home Call Center Teams
Learn More
Company, Press & Events

ICMI Expo Orlando was a blast!

Robert Cowlishaw

Our first time attendance and exhibition at ICMI Expo in Orlando last month was a great success!   We had the opportunity to meet clients, partners, and prospective clients and partners, all interested in learning how AI is assisting and augmenting frontline leaders and representatives with learning, coaching, recognition, incentives, performance visualizations, and much more!

Here are a few photos from the event:

Improved Performance & Customer Experience
Month over month gains in Issue Resolution,
FCR and NPS;
Month over month reductions in Handle times,
ACW and Hold
Winning additional client headcount
30% improvement in sales conversion
Retaining talented people
8-point reduction in turnover
Improving financial performance
10% increase in utilization


The future of success in your contact center is contingent on how you impact performance in ways that are both immediate and sustainable. And it doesn’t matter whether your agents are on-site, at-home, full-time, part-time, or temporary – you must deliver on performance.

Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!

call center coaching cta@0.5x

Connect with the authors:

Melissa Pollock Customer Success at AmplifAI

Jim Rembach President at CX Media

schedule demo CTA 2

Stay Connected

Join the other leaders who receive our posts by email
Recommended Reading