Adding distribution channels to expand the reach of performance enablement solutions
Plano, TX – (Business Wire) June 20, 2022 – AmplifAI, the leading AI-Driven Performance Enablement Platform for employee-focused enterprises, is excited to announce the launch of its new channel partner program aimed at furthering its commitment to the channel and driving increased revenue.AmplifAI will leverage value-added technology partners who specialize in delivering advanced CX solutions to their Enterprise customers as their entry into the channel. AmplifAI has been busy building its channel foundation with several strategic partners who fit perfectly into our Ideal Partner Profile.
“We are thrilled about this new initiative, and the partners we are aligning with are all equally excited to be adding a differentiating performance enablement platform to their portfolio,” says AmplifAI’s Head of Enterprise Sales and Channel, Mike Chevraux.
In partnering with AmplifAI, partners will enhance their portfolio with a non-competitive, industry-leading coaching and performance improvement platform driven by AI. “AmplifAI brings a unique offering to Filos’ clients,” says Filos CEO, Jordan Oliverio. “AmplifAI doesn’t compete with our existing portfolio and adds a powerful coaching and employee enablement platform to our arsenal that is often overlooked and under-served by enterprise organizations. This partnership will allow us to create a better CX experience for our clients.”
Sebastian Anthony Corriere KMP NPS, Chief Contact Center and CX Strategist, VesuvITas adds,
“AmplifAI improves Agent Experience, increases customer loyalty, delivers a better Customer Experience, and reduces agent turnover with a unique set of tools that can work with any contact center solution and delivers simple data visualization and dashboards. As our clients are concerned about agent turnover, I can recommend AmplifAI to help identify and mitigate employee attrition before it happens while providing predictive analytics to indicate what percentage retention improvements they can expect to see in the future.”
At AmplifAI, we’re applying science to make teams better. AmplifAI was founded with the goal of leveraging data to create a personalized environment that enables every employee to succeed. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable performance, improve people, and make work more fun —wherever work is happening. Powering success for companies like The Home Depot, GoDaddy, Premier Bank, University of Miami, and DispatchHealth.
Month over month gains in Issue Resolution, FCR and NPS; Month over month reductions in Handle times, ACW and Hold
👥 Winning additional client headcount
30% improvement in sales conversion
💪 Retaining talented people
8-point reduction in turnover
💰 Improving financial performance
10% increase in utilization
The future of success in your contact center is contingent on how you impact performance in ways that are both immediate and sustainable. And it doesn’t matter whether your agents are on-site, at-home, full-time, part-time, or temporary – you must deliver on performance.
Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!