Alltran was looking to improve behaviors and actions of its associates and frontline managers for its revenue cycle department. Alltran has two global, financial clients that needed to see immediate improvements in productivity and collections, especially with Right Party Contacts (RPC) and Average Payments.
In order to meet the high expectations of the global, financial client, AmplifAI was utilized to:
“It’s been a culture change - the whole coaching method. We can see where we have issues, and then our Supervisors get tasks on what and who to coach. It’s all documented and even recorded so we can evaluate our coaches. It saves time and saves money. Clients want to see how you manage performance…before implementing AmplifAI, it was really hard to show them.”
Matt Hunt , VP of Operations, Alltran
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