How CX Leaders Bend Time and Space
How CX Leaders Bend Time and Space

Live on June 26th, 8am PT / 11am ET

Jeremy Hyde is recognized as one of the top CX leaders for optimizing contact center operations. Learn how he develops winning cultures plus practical steps for you to do the same.

Authentic conversations covering:

  • How and why to cultivate a culture of accountability
  • How to give agents and managers real-time data access
  • Strategies for meaningful coaching interactions
  • What to do with 1000s of reclaimed hours
  • The journey of a bottom 20% CSAT provider to tops in the industry
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