AmplifAI Wins Automation Solution of the Year at the 2026 CCW Excellence Awards

AmplifAI named Automation Solution of the Year at the 2026 CCW Excellence Awards

LAS VEGAS, June 23, 2026. AmplifAI won Automation Solution of the Year at the 2026 CCW Excellence Awards, presented by Customer Management Practice during Customer Contact Week in Las Vegas. Performance enablement that unifies contact center data and governs both AI agents and the live teams behind them earned AmplifAI the award.

AmplifAI winner badge for Automation Solution of the Year at the 2026 CCW Excellence Awards

Performance Enablement Across AI Agents and Live Teams

AmplifAI puts unified data at the core and performance enablement around it, giving contact centers one system to run performance across a blended workforce of people and AI. As AI agents take on live customer service work, AmplifAI holds those agents to the same performance management, coaching, and quality standards that develop human representatives, so every customer conversation improves against one bar.

AmplifAI performance enablement product wheel: a unified data core feeding AI, unified performance and coaching, Auto QA and quality management, customer analytics, gamification, and AI agent performance and governance

AmplifAI's blended-workforce model spans a connected set of capabilities. Auto QA, quality management, and conversational intelligence score every interaction across live support and AI agents. Customer analytics and insights surface what drives experience across every channel. AI-enabled coaching and performance management software develop each representative, while AI agent performance and governance bring contact center AI under the same standard. Gamification, recognition, and incentive management keep frontline teams motivated on the results that matter.

“Automation in the contact center only creates value when someone is accountable for how it performs. AmplifAI manages AI agents and live teams to one performance standard, so leaders can scale automation without losing the quality, coaching, and customer experience their brand depends on.”
~ Sean Minter | CEO, AmplifAI

AmplifAI Named a Finalist for Workforce Innovation of the Year

AmplifAI earned a second recognition this year as a finalist for Workforce Innovation of the Year, standing among an elite group of CCW Excellence Awards finalists for advancing how contact centers manage performance across people and AI.

The AmplifAI team accepting the Automation Solution of the Year award at the 2026 CCW Excellence Awards in Las Vegas

About AmplifAI

AmplifAI is the AI-powered performance enablement system for contact centers, unifying contact center data, Auto QA, AI-enabled coaching, performance management, customer analytics, and gamification for both AI agents and live teams. Contact centers and BPOs across financial services, healthcare, retail, and technology run on AmplifAI to manage a blended workforce to one performance standard. Learn more at amplifai.com.

Contacts

Robert Cowlishaw, rcowlishaw@amplifai.com

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Authored By:

Robert Cowlishaw

Head of Marketing

Robert Cowlishaw leads product marketing, sales enablement, and go-to-market strategy at AmplifAI, where he has been since the company's earliest days. His work spans enterprise communications, competitive analysis, RFP responses, and partner integrations, giving him a cross-functional view of how contact center technology gets built, positioned, and evaluated in real procurement environments.

Robert operates at the intersection of product and market, translating complex AI capabilities into the language contact center buyers use during evaluations and helping enterprise teams understand how specific features map to the operational challenges they face. Robert holds a BBA in Entrepreneurship from the University of Oklahoma.

Reviewed By:

Sean Minter

Founder, CEO

Sean Minter founded AmplifAI after spending 25+ years building, running, and turning around contact center businesses. Before AmplifAI, Diamond Castle Holdings, a $4B private equity fund, brought Sean in as President and COO of PRC, a global BPO with more than 10,000 contact center agents and $300M+ in annual revenue. Sean led PRC’s turnaround and eventual acquisition by Alorica. Running contact center operations at scale exposed the gaps existing software could not close. Sean founded AmplifAI to solve those problems, building an end-to-end contact center performance system that unifies data from every source into a single AI-ready layer, delivering actions to every level of the organization from agents to VPs.

Sean is a serial entrepreneur who has founded four technology companies, including Reallinx, a managed network and security provider later acquired by GTT. Sean was named an Ernst & Young Entrepreneur of the Year Southwest Award finalist in consecutive years, and AmplifAI has been recognized on the Inc. 5000 list of fastest-growing private companies. Sean holds an MBA from Southern Methodist University and a BS in Electrical Engineering from Ohio State.