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Coaching Questions

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Coaching is about guiding people to self-discovery and self-resolution.  To do that, you have to get comfortable asking questions, and allowing them to think, reflect, and respond.  Here are some sample questions to help you navigate the journey!

Baseline Questions

Tests reality, accuracy, agreement, or your understanding:

  • Is that the case?  / is that correct?
  • Are you still interested in doing xzy?

Root Cause Questions

  • What made you choose A versus B? / to do that? / to go that route?

Skills Assessment Questions

  • What is your understanding of how we do xyz?  / What are the steps of doing xyz?

Importance Questions

  • Why is it important to do xyz?
  • What is the benefit to YOUR PEERS/CUSTOMER/TEAM/BOSS/COMPANY when we do xzy?
  • What value could you get out of doing xyz?

Consequence Questions

  • What is a potential consequence of doing xyz / not doing xzy?
  • What happens if we do / don’t do xyz?
  • What are some of the outcomes we might see as a result of doing / not doing xyz?

Impact Questions

  • How would you feel if you were in this situation?
  • How do you think that could impact YOUR PEERS/ CUSTOMER/BOSS/TEAM/COMPANY?

Solution/Resolution Questions

  • What could you do differently next time? / What else might work in that situation?
  • How else could you handle that?  /   What’s another way you could approach that?

Commitment Questions

Will you try it?   /   Will you do it?   /   Next time you’re in that situation, can you agree to do [solution]?

Coaching Skills

Answer Selection

Points = 0, 2, 5

1. Coach was prepared?

Data/prior commitments/progress/observed performance
Opportunity +0
Acceptable +2
Strength +5

2. Coach warmly connected?

Verbally and body language
Opportunity +0
Acceptable +2
Strength +5

3. Coach praised/appreciated first and genuinely.

Words + facial agreement + detail/examples
Opportunity +0
Acceptable +2
Strength +5

4. Coach addressed a single corrective behavior?

Opportunity +0
Acceptable +2
Strength +5

5. Coach addressed the highest-value corrective behavior?

Opportunity +0
Acceptable +2
Strength +5

6. Coach asked questions about causes/impacts and solutions?

Asking, not telling!
Opportunity +0
Acceptable +2
Strength +5

7. Coach avoided judging / mistrusting / aggressive language?

Verbally and body language
Opportunity +0
Acceptable +2
Strength +5

8. Coach addressed objections and get buy-in?

Resistance/objections
Opportunity +0
Acceptable +2
Strength +5

9. Coach asked for agreement/commitment for a specific action/behavior?

Opportunity +0
Acceptable +2
Strength +5

10. Coach offered actions/commitment to take in support of Agent's commitment?

Opportunity +0
Acceptable +2
Strength +5

11. Coach ended on a high-note?

Encouragement/positive expectations
Opportunity +0
Acceptable +2
Strength +5

Commitments & Follow Up

Answer Selection

Points = 0, 2, 5

1. Coach got a specific, behavioral commitment for how Agent will improve?

Opportunity +0
Acceptable +2
Strength +5

2. Agent's commitments were incremental/step goals, not just a mirror of the end goal?

Opportunity +0
Acceptable +2
Strength +5

3. Coach's commitment actions were appropriate/supportive of Agent's commitment?

Opportunity +0
Acceptable +2
Strength +5

4. Coach's follow-up date/timeline matches urgency/severity of Agent's opportunity.

Opportunity +0
Acceptable +2
Strength +5

Procedures

Answer Selection

Points = 0, 2, 5

1. Coach conducted session in appropriate location?

Opportunity +0
Acceptable +2
Strength +5

2. Coach conformed to acceptable amount of time for coaching session?

Opportunity +0
Acceptable +2
Strength +5

3. Coach followed prescribed coaching methods?

Opportunity +0
Acceptable +2
Strength +5

4. Coach captured session details and notes if/as/where required?

Opportunity +0
Acceptable +2
Strength +5

5. Coach recorded follow-up tasks/actions?

Opportunity +0
Acceptable +2
Strength +5

The higher the score, the more effective the coaching.

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