Superstar performers need superstar coaches! They have a higher level of engagement and skill, and they need and deserve a deeper coaching relationship that adds value and growth beyond their current level. And if not engaged or challenged, they will eventually take their amazing aptitude elsewhere.
What do we need to differently with High-Po’s and Top Performers? Tailor your approach! Here are Tips for how to Tailor different areas of your coaching conversation:
Best practice is learning to adjust to the person you’re coaching and vary your approach to what is needed and appropriate – like when to push versus when not to, when to dig deeper versus when to stay topical, etc.
Keep your superstars engaged! Download The Coaching Resource Bundle!
1. Coach was prepared?
2. Coach warmly connected?
3. Coach praised/appreciated first and genuinely.
4. Coach addressed a single corrective behavior?
5. Coach addressed the highest-value corrective behavior?
6. Coach asked questions about causes/impacts and solutions?
7. Coach avoided judging / mistrusting / aggressive language?
8. Coach addressed objections and get buy-in?
9. Coach asked for agreement/commitment for a specific action/behavior?
10. Coach offered actions/commitment to take in support of Agent's commitment?
11. Coach ended on a high-note?
1. Coach got a specific, behavioral commitment for how Agent will improve?
2. Agent's commitments were incremental/step goals, not just a mirror of the end goal?
3. Coach's commitment actions were appropriate/supportive of Agent's commitment?
4. Coach's follow-up date/timeline matches urgency/severity of Agent's opportunity.
1. Coach conducted session in appropriate location?
2. Coach conformed to acceptable amount of time for coaching session?
3. Coach followed prescribed coaching methods?
4. Coach captured session details and notes if/as/where required?
5. Coach recorded follow-up tasks/actions?
Want supervisors to be more effective when coaching their agents? Download the Coaching Resource Bundle.
Then you'll definitely want to talk to our experts about AmplifAI's automated coaching effectiveness metric!