Observe performance or review work product
Determine if previous commitments were attempted, completed, and how. Decide strengths and opportunities. Capture behavioral and contextual details.
Greet and initiate
Demonstrate interest, help them relax. Set the conversation’s purpose.
Ask for possible solutions
Going forward, how might you handle that differently?
Ask how to implement solutions
How do you think you can make that change / implement that?
Ask for verbal agreement
Will you try that/do that/work on that next time?
Ask for written agreement
Ask they write out WHAT they are doing, HOW, and by WHEN
Coach Commitment
What and When you will do to support their commitment
Log & Track
Track your and their commitments for what you will each do and when