Webinar
How BPO Leaders are Using Data to Improve Contact Center Performance
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Is your call center prepared to handle the challenges of 2023? Watch the replay of our recent Executive Coffee Talk.
Tune in to this engaging discussion between:
- Afshan Kinder | Partner, SwitchGear
- Bradley Baumunk | EVP Sales Operations & Chief Consulting Officer, Tri Source International
- Sean Hampton | Sr. VP Operations, BroadPath
- Ricardo Cantú | LATAM TAP & CoE Regional Director, Teleperformance
- Kevin Spence | VP Customer Success, AmplifAI
We discussed BPO trends and tips for:
- Improving performance enablement
- Overcoming the biggest challenges to coaching
- Using data analytics to optimize contact center operations
- Developing strategies for continuous improvement
See how these BPO executives are consistently delivering high-quality performance results and preparing their organization for continuous success.