Smarter QM that improves agents, teams and CX automatically
With AmplifAI, quality doesn’t stop at the score. Auto QM and QA identifies what needs attention, and AI delivers the right actions to improve agents, teams, and the customer experience.
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Centralize all your customer engagements from surveys to calls, emails, chats to AI Agent interactions. Automate as much as you want using specific evaluation forms and logic built for each use case.
You shouldn’t need to water down your quality scoring because of system limitations. You get full coverage, better trend visibility, and more time back for reviewers to focus on what needs deeper attention.
We were only scoring a tiny fraction of our calls. Now we’re seeing trends we never had access to before—and we didn’t need to hire more analysts to get there"
Director of Quality
Quality scores aren’t useful unless they lead to change. With AmplifAI, evaluations feed into the same workflows that power coaching, follow-ups, and positive agent recognition.
Leaders can spot trends across survey insights, sentiment, and evaluation scores, while the system prompts action on specific agent behaviors to address a single customer experience.
Our team leads no longer need to dig through spreadsheets or wait for QA results. The insights are already there—organized, accurate, and ready to act on."
VP Operations
One-size-fits-all QA doesn’t work across support, sales, and collections. AmplifAI gives every team flexible evaluation customization and access to multiple forms—by channel, partner, or function—so they can run quality their way.
Calibration, escalations, and reporting stay connected across the platform, so scale never comes at the cost of consistency.
Because insights alone don’t change behavior. Without clear follow-up action, QA gets stuck in dashboards. That’s why it’s critical to connect evaluations directly to coaching and recognition workflows that drive action.
Inconsistent scoring leads to agent frustration and unreliable results. Regular calibration, AI and human score comparison, and transparent evaluation criteria help teams align and build trust in the process.
When QA sits in a silo, it can’t influence CX, sales, or efficiency. Integrating QA data with contact center KPIs unlocks insights that drive improvement across the business—not just on a scorecard.
Manual evaluations, data pulls, and calibration prep eat up hours every week—leaving little time for actual improvement. Automating repetitive QA tasks frees up your team to focus on what matters: improving agent performance and customer outcomes.
With AmplifAI, you don’t have to. Our platform can deploy Auto QA inside your own environment—ensuring that customer data stays within your secure walls. You get complete control over compliance while benefiting from powerful AI insights on performance, quality, and coaching.
Supercharge your QA and analyze every customer interaction. Easy interactions are auto-scored and complex ones trigger review.
Analyze the quality insights that matter most for your business, by person, by evaluator, by score, by question and more.
Create a perfect feedback loop where quality data like autofails and low scores fuel targeted coaching for frontline teams.
Build and deploy multiple evaluation forms to match the goals of different teams, roles, and channels. From support to sales to BPOs, QA fits the way you operate.
Connect survey data, call reasons, and repeat contact patterns to uncover where friction occurs—and why. See which journeys lead to escalations or satisfaction, so you can fix root causes and improve outcomes.
Achieve consistency and accuracy in grading, eliminating subjective evaluations and ensuring fair agent feedback and correct Auto QA scores.
Automatically flag critical QA misses and trigger coaching actions—so no major issues slip through the cracks. AmplifAI connects these auto-fails to next best actions, ensuring agents get timely, targeted support to improve.
Turn QA results into real-time coaching opportunities—automatically and at scale.
Extend the AI feedback loop to high-scores and wow-interactions with targeted recognition for every praiseworthy achievement.
Automatically detect compliance misses and risky behaviors across calls, chats, and transcripts—so you can protect the business without reviewing every interaction manually.
Connect quality scores, CRM data, call transcripts, and more for a complete picture of what drives contact center success.
Bring structured and unstructured data together—from QA, CRM, CCaaS, surveys, and chat—to create a single source of truth for performance, quality, and CX insights.
Spot performance shifts before they escalate. AmplifAI continuously scans your CX and operational data for emerging trends—triggering alerts for sudden drops in sentiment, rising call reasons, or changes in compliance.
Analyze every conversation across voice, chat, and messaging to surface key themes, behaviors, and signals. From sales effectiveness to service breakdowns, get the insights you need to coach smarter and improve CX.
Connect survey feedback, call reasons, sentiment, and resolution data to uncover what’s driving satisfaction or friction.
Ensure every quality insights drives measurable improvements in the areas that matter most to your contact center.
30 minutes today can extend your contact center capacity by 30%.
